We stayed here as complimentary guests & would like to thank Ollie for staying true to his word. The gentleman who was running the bar & restaurant service (20th August) was a real professional who was extremely polite & attentive. The receptionist is always really efficient & an excellent front of house representative of the company. The Countess suite has been redecorated. The hotel is always very clean & the biggest selling point of this hotel is the exterior of the hotel, the grounds & the outstanding views across Cardiff & the Channel.
The restaurant starters were really good, the main was fine, but please work on the dessert & breakfast quality, as this could be improved (the desserts appeared to be frozen Brakes products (correct me if I am wrong) and the breakfast was overcooked).
I would suggest making use of the many great quality welsh local suppliers & going down a modern welsh ingredient route regarding your menus (but this is merely my suggestion, as in my opinion you have a great premises & should be singing & dancing the best of Wales with food, drink, views & building).
Overall this hotel is great & I would recommend to all.
We will be rebooking every wedding anniversary & we look forward to the next visit.
Many thanks Ollie,
Mr & Mrs Hill less