Pleasant country hotel with great views
15/07/2016 Molesey19, London, United Kingdom
Warm welcome received on arrival, but despite having a Best Western Diamond Card and showing it at reception there was no ‘Recognition Gift,’ so perhaps they don’t fully participate in the Rewards pro... more
Warm welcome received on arrival, but despite having a Best Western Diamond Card and showing it at reception there was no ‘Recognition Gift,’ so perhaps they don’t fully participate in the Rewards programme. Our room (36) was on the top floor with great views overlooking Cardiff and the sea beyond. It was clean, comfortable and well appointed, and consisted of three separate areas, the bedroom which was on a raised platform, a separate seating area leading to an outside roof area, and finally a bathroom with a sloping ceiling above the bath which could be a bit of a head banging experience. Very quiet at night ensuring an excellent nights sleep.
They have a number of comfortable lounges in which to relax or have a drink. Obviously a popular hotel based on the number of non-residents attending for a meal or a cream tea. Breakfast was buffet style with the usual full Welsh breakfast, and a few items for vegetarians, all overseen by friendly and helpful staff. Despite advertising a computer for the use of guests in their room information folder, this no longer exists.The one strange thing was that the TV needed to be retuned each day to get the full range of digital channels, otherwise it defaulted back to pre-digital channels. They have a large car park, and the Cardiff park and ride is just a short drive away. Would certainly recommend the hotel, but no advantage for B/W Reward members. less
Alix S, Front Office Manager at New House Country Hotel, responded to this review
Thank you for taking the time to write a review regarding your stay with us recently.
We do indeed take part in the Best Western Diamond recognition gift program, unfortunately with you booking 2 rooms the gift was put in the other room with your party, it was the lovely Welsh biscuits. It is good to hear you enjoyed some aspects of your stay and there are a few comments with regards to some services we need to address, thank you for bringing these to our attention.
I do hope you will consider staying with us again in the future.