Should not be considered a plus
05/11/2018 Ro D, Carle Place, New York
I was disappointed. Checked in and I was questioned if I was a rewards member. I am and have been for years but why would someone question that. Also I rechecked with the 800# and they said it was sta... more
I was disappointed. Checked in and I was questioned if I was a rewards member. I am and have been for years but why would someone question that. Also I rechecked with the 800# and they said it was stated in the computer on my reservation. Going on to say that person did not take the time to read it. Stayed three nights, manager of hotel passed me many times,he could not even look at me just so detached from what I feel a manager should be. Everyone was always speaking Spanish very suprised that they did not think this was rude. Some of this hotel was updated. Big problem, they should have updated the hotel room doors. They were clean looking but did not fit the frame properly. All night look you could hear the other hotel doors slamming shut. It just kept waking me up. It just was not a good night sleep any of the nights I stayed. It is close to Boston. However the hotel staff gave us the stops for public transportation. When asked a question they couldn't answer because they said 'I've never taken it.' There is a new person on staff. Just annoying when he was on. Anything you ask of him he would say I'm not from any where around here,can't help you. Best Western gives some hotels a plus. This is suppose to mean they focus on giving extra''s. Guess this hotel is a lesson in speaking another language. The problems went on and on. Guess I was most disappointed in the manners of the manager. He should be retrained on many levels. less
Bijay S, General Manager at Best Western Plus New Englander, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7819358160.
Best Western Plus New Englander