Be aware of phone scam coming from your room
I am new to this area. Saw a decent deal and thought it would be nice to explore the area. At check in, Javier and Tina were wonderful. They were friendly and welcoming. Same evening, I received a pho... more
I am new to this area. Saw a decent deal and thought it would be nice to explore the area. At check in, Javier and Tina were wonderful. They were friendly and welcoming. Same evening, I received a phone call in my room from a man claiming to be GM and that computer system is down. They needed to input my credit card again but will not be charging me. I declined to give card over the phone and said I will go downstairs to do this in person. Next morning I informed Peggy the GM and she said they did not call me that it was a scam. She said this was normal and that everyone knows about this on the news. I told her I am from out of town and that this is disturbing to know I could have been giving out my cc to the wrong person. I suggested to her to share this info with her other guests so they don't get scam easily. She did not like the idea and refused saying that is not their duty nor they are liable because someone called from outside into our room so they have no control over it. With this type of service I will be careful and not to stay in a place where management is not protecting me when they are aware of a bad situation.
Finally, there was a silver lining.; breakfast was included and room is comfortable and clean. I enjoyed my banana,blueberries, and orange. All the hot items looked processed. I am not a fan of liquid eggs. Bed was comfortable.
It was tough how to rate my satisfaction but I kept asking myself how much stars is worth my sense of security. The person did not call on my second night stay so did they knew how many nights I stayed or was this a fluke? less
bwwbourn, front desk at Best Western Plus New Englander, responded to this review
Thank you so much for your feedback, it is much appreciated. We look forward to hosting you again in the future