29.11.2016 Chelsea G, San Diego, California, United States
I was visiting while there were renovations going on. Pool was closed, one elevator was down, the other one not doing well. Our room had been newly renovated. I could tell because "311", our room n... more
I was visiting while there were renovations going on. Pool was closed, one elevator was down, the other one not doing well. Our room had been newly renovated. I could tell because "311", our room number, still showed (handwritten) onto our shower walls. I don't think the room was actually finished being worked on, because there were still areas that needed patchwork done.
I will say the hotel was easy to find from the freeway. (The left turn to get out of there and go back onto to the freeway is not easy because of traffic.) There was a nice restaurant attached, which was nice because we flew in and were starving. There is also a gas station at the corner that was great for cheap water to keep in the room.
Here is the big plus: My bed was very comfortable, and I am a picking bed person, so I was very happy with a good night's rest each evening. However, the free breakfast in the morning was horrible. The eggs tasted like nothing. The bacon was just awful. Like maybe it was pre-cooked and re-cooked. The bread selection included the wheat bread that really seems like white bread, and only Lipton Tea as a hot tea selection, no herbal tea variety to choose from. That close to where the Boston Tea Party took place, one should have better tea. Perhaps when the remodeling is done they will be able to improve other areas.
The staff is kind and friendly. They understand it can be inconvenient during renovations for us, so be kind of you have complaints, and realize it is not their fault. They do what they can as quickly as they can. They are a major asset to the place! less
Kerstin L, General Manager at BEST WESTERN PLUS New Englander, responded to this review
I can see by your remarks that you really took the time to think about your stay here. You had some nice things to say. I agree with you that the staff here is wonderful, they go out of their way to make each guest feel that she is the only one.
We agree with you that the beds are a wonderful; a great addition to a hotel which is in the final stages of becoming a show place.
Thank you for the time and attention you gave in writing this.
I can certainly inquire with our vendor about different teas.