Not up to Best Western standards
23/04/2018 Mizmoe, Rhode Island
Let me start off by saying that I can count on one hand the times I have given an establishment a bad review! I have traveled to 47 states and have stayed mostly at Best Western hotels with great expe... more
Let me start off by saying that I can count on one hand the times I have given an establishment a bad review! I have traveled to 47 states and have stayed mostly at Best Western hotels with great experiences. I have Best Western Plus hotels booked for this summer at New Mexico, Grand Canyon and Las Vegas. I am a loyal rewards member. HOWEVER, the Best Western Plus New England in Woburn, MA was very disappointing!
Front desk staff seemed uninterested in their job! Lack of friendliness, smiles and helpfulness. The pool water was very cloudy and dirty looking. Only one elevator was working for a 5 story hotel. Ice maker and soda machines were out of order (only one working was on 2nd floor). Heating system in room was set on metric (hard to set room temperature). Bathroom sink was dirty and there seemed to be blood on the inside toilet cover. Breakfast was horrible!! There appeared to be no one covering the area. There was no coffee. No bread, bagels, English muffins or anything else to toast. Only one waffle maker for a line of people waiting. Both syrup decanters were empty. Waffle batter was as thick as mud and almost empty. The counters were dirty and batter spilled all over. Tables to eat at were dirty and not being cleaned. Trash barrels full to capacity and no utensils. Orange juice came out as tinted water and the milk carafes were not on ice. I have NEVER seen anything this bad in all of my travels. Found out later that the young man who was supposed to be covering breakfast area was “in the back”. When he did come out to take care of the area, he was very unprofessional! Emptied the trash and then went to take care of food area without ever wearing any gloves. He had no uniform but wore only regular pants and a t-shirt with no name tag. Definitely not usual Best Western standards. Will no be staying there ever again!!!!! less
BestWesternHotels, Corporate at Best Western Plus New Englander, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts