Best Western Plus New Englander

I am new to this area. Saw a decent deal and thought it would be nice to explore the area. At check in, Javier and Tina were wonderful. They were friendly and welcoming. Same evening, I received a phone call in my room from a man claiming to be GM and that computer system is down. They needed to input my credit card again but will not be charging me. I declined to give card over the phone and said I will go downstairs to do this in person. Next morning I informed Peggy the GM and she said they did not call me that it was a scam. She said this was normal and that everyone knows about this on the news. I told her I am from out of town and that this is disturbing to know I could have been giving out my cc to the wrong person. I suggested to her to share this info with her other guests so they don't get scam easily. She did not like the idea and refused saying that is not their duty nor they are liable because someone called from outside into our room so they have no control over it. With this type of service I will be careful and not to stay in a place where management is not protecting me when they are aware of a bad situation. Finally, there was a silver lining.; breakfast was included and room is comfortable and clean. I enjoyed my banana,blueberries, and orange. All the hot items looked processed. I am not a fan of liquid eggs. Bed was comfortable. It was tough how to rate my satisfaction but I kept asking myself how much stars is worth my sense of security. The person did not call on my second night stay so did they knew how many nights I stayed or was this a fluke? less

When I'm in the Boston area I always stay here...been staying here for over 3 years..very convenient to all my family's homes.......just wish they would get a pub/restaurant back...but plenty of good places close by less

We opted to stay in Woburn while visiting our son who studies at Tufts. The hotel room is comfortable, remodeled and incl. breakfast and just a 10 minutes drive to the campus, not far from restaurants in Somerville and close enough to Downtown Boston. Too bad there is no restaurant onsite, which would make it more convenient. A downside are the thin walls, for sensitive sleepers it can be disruptive when people are roaming the hallway. less

I was very happy with my stay here, the hotel was relatively well situated for my purposes in the area. Just off the interstate, I had no problem finding it. When I did, everything about it was great. The room was clean and nice, the breakfast was delicious and much more varied than I'm used to at hotels. Sincerely my favourite hotel to stay at now. less

Very convenient location to highway and Boston The hotel and room were Very clean Very nice / pleasant staff The breakfast was good - if not very good - for you bacon lovers they rotate some days yes / some no Walkable restaurants - basically across the street Check the site for best pricing I would recommend less