Best Western Plus New Englander

decent property, right next to the interstate that looks partially abandoned on a dead end street. Lodging was fairly nice, a few improvements to the bathroom plumbing and some alertness regarding the check in experience might make this a better choice for lodging. Not the best value, for just a few more dollars, nearby lodgings are a better option less

If any review would say good things about this hotel, then in my opinion, they must be people that work there. We had bad experience. Smelly and unusual odors everywhere across the building. When I complained about smelly elevators, they blamed it on customer. When I complained about odor all across the floors, the manager then blamed it on customer. She said quoting”this state allows smoking weed, it must be customers smoking weed. Broken fitness center, construction in and of parking which makes driving in and out unsafe. Our rooms kept smelling uncontrollably. The toilet exhaust fan was not working on both rooms. When I complained about it, the manager said that it is working and refused to send out a technician. The next day, i forced them to send out a technician to check the exhaust fans. It is a building violation code if exhaust fan is defective. Anyways, technician finally came and determined that it was broken all across the building. They fixed finally fixed it. No thank you, apology or discount given less

Check in went smoothly. Room was clean and fridge worked. We had use of the pool which was very nice. Beds were comfortable. Considering Covid, breakfast was decent and we had use of the microwave. Staff was excellent. less

Made reservation for adjoining rooms due to special needs child. Called two weeks before and morning of, told all was set. Arrived to find we were down the hall from each other. Staff was rude. Breakfast was usual covid pickup but they had no bags or trays to get breakfast for four back to the rooms. No battery in smoke detector of one room. Peeling paint in bathroom of the other. less

I booked this hotel despite reading some negative reviews. To my surprise, it was spotless. Exceeded all expectations to prevent the spread of Covid. The front desk woman was not only professional courteous and knowledgeable she was very friendly and put us right at home. less