Insist that they give you a receipt, and check it carefully
18/05/2019 Navigate734775,
When I checked in to this hotel, back in November of 2018, the clerk had to enter my rate manually, and mistakenly put the total amount of the stay as the daily rate. This resulted in me being charge... more
When I checked in to this hotel, back in November of 2018, the clerk had to enter my rate manually, and mistakenly put the total amount of the stay as the daily rate. This resulted in me being charged significantly more than the highest rack rate that the hotel generally charges. When I checked out, I asked for a receipt, and they said that it would be emailed to me, which it never was. So I was not aware of the overcharge (of several hundred dollars) until I checked my credit card transactions. The reservations person figured out what had happened and said I would have to speak with the manager who was not very responsive. So, I disputed the transaction with my credit card company, thinking that this would be an easier/faster way to reach resolution. The hotel disagreed with my dispute, and as proof, they sent somebody else's receipt that had nothing to do with me or my stay. The credit card company mistakenly closed the dispute in favor of the hotel, but after reviewing the hotel's response more carefully, they have agreed to re-open the dispute. It is now May, 2019, and this overcharge remains unresolved. I will be coming to the area again for business, but I would not consider staying at this hotel again-- it's not worth the hassle and the amount of time I have had to put towards correcting their mistake. Best Western should be ashamed of themselves for treating customers this way. less