Best Western Plus New Englander

We stayed at this BW a few times and we are always satisfied. Everything is clean, the staff is very helpful and the breakfast items vary from day to day and they taste great. Excellent value for your money, good location. less

First visit was quite enjoyable. Free g Did not have time for the heated indoor pool but saw many quests in it, Great breakfasts every morning. Very helpful staff (i.e., getting boarding passes at our departure.) Will return the next time I am in the Boston area. Great access to both I-93 and I-95. Very good Italian restaurant very near the hotel (we walked to it on several occasions). less

We stayed two nights and Javier, the front desk person, helped us out and treated us superbly. He is the sort of people that anyone would want in his team work and he is an added value to the company. less

I am new to this area. Saw a decent deal and thought it would be nice to explore the area. At check in, Javier and Tina were wonderful. They were friendly and welcoming. Same evening, I received a phone call in my room from a man claiming to be GM and that computer system is down. They needed to input my credit card again but will not be charging me. I declined to give card over the phone and said I will go downstairs to do this in person. Next morning I informed Peggy the GM and she said they did not call me that it was a scam. She said this was normal and that everyone knows about this on the news. I told her I am from out of town and that this is disturbing to know I could have been giving out my cc to the wrong person. I suggested to her to share this info with her other guests so they don't get scam easily. She did not like the idea and refused saying that is not their duty nor they are liable because someone called from outside into our room so they have no control over it. With this type of service I will be careful and not to stay in a place where management is not protecting me when they are aware of a bad situation. Finally, there was a silver lining.; breakfast was included and room is comfortable and clean. I enjoyed my banana,blueberries, and orange. All the hot items looked processed. I am not a fan of liquid eggs. Bed was comfortable. It was tough how to rate my satisfaction but I kept asking myself how much stars is worth my sense of security. The person did not call on my second night stay so did they knew how many nights I stayed or was this a fluke? less

When I'm in the Boston area I always stay here...been staying here for over 3 years..very convenient to all my family's homes.......just wish they would get a pub/restaurant back...but plenty of good places close by less