A couple of room issues, but friendly staff.
We stayed here for one night due to it's proximity to Powder Ridge park (skiing and snowboarding) and because it has a pool. Powder Ridge ended up being sold out for the days we wanted to go, but we were celebrating my son's birthday and the hotel reviews were positive so we went for it. Unfortunately, we received a call a few days before we arrived to let us know the pool was temporarily closed due to maintenance. We were supposed to stay two nights as we wanted our kids to enjoy the pool (especially since the hotel has social distancing measures in place for pool use which were important to us), but with the pool closed we decided to stay only one night. The staff was very friendly the two times I spoke to someone on the phone before our arrival. They answered all my questions and had very genuine tones, friendly. Check in went smoothly and we go a room on the 2nd floor (228 which faces the front of the building). The room itself had a few updates such as the headboards, lamps, tv. However, the status of the beds, bed skirt, carpet and window curtains need help. A lot of it looked older/worn and the sheer curtain in our window was completely torn - my eyes went right to it when we arrived. The bed skirt appeared to need a washing. The sheets were clean however. Mattresses in our two - bed room were ok, not great, but not completely awful. Breakfast options in these covid-times were a little better than what I expected. There were hot egg and cheese small sandwiches, bagels, english muffins, cereal, yogurt, large muffins, and not sure what else. Coffee, juice, water also available. I called the front desk four times with no answer in the evening of our arrival day. I had to go down to the front desk and let them know. I called my husband on his cell and asked him to dial the front desk from our room, but even though he heard it ringing, I could see that it did not ring at the front desk as I stood there. They made a note of it so it could be checked out and fixed. I asked for a late checkout and we were given an extra hour. However, the next morning, someone knocked on our door after 11am to remind us checkout was at 11. We told her that I had requested a late checkout the night before and she made a note of it. There's a Subway sandwich shop nearby the hotel just about a 2 minute or so drive away. Not much around the hotel that we found, but other things a short drive away.
Nearby activities include a mini golf and a go kart place that open in warmer months (these are on the same road as the hotel, very close). Pralines ice cream was a short drive away and we went twice during our short trip (Yum!). The escape room adventure at Team vs. Time was a short drive away and that was EXCELLENT. It was so good that the kids requested to do another escape room the next day and due to short notice and needing an early time so we could still drive back home, we had to find a different place to try. We found Codeword Escape which was also nearby and that was also a great time too. Our first night we were celebrating my son's 11th birthday and he requested Latin food for dinner. We searched on our gps and found a few options less than 15 mins away in New Britain. The first (Mofongo's) had great reviews, but when we arrived it was closed (online it said open until 10pm so definitely call places before you go!). Luckily Negrita's was close by to that place and they were open. Our food was delicious (the roasted chicken was a bit on the dry side, but the pepper steak, rice, sweet plantains, beans were great!). less
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am happy that you enjoyed your overall stay. However, I am very sorry to hear that some things throughout your stay did not meet your expectations; everything you mentioned will be looked at. I do hope you'll stay with us again in the future and look forward to welcoming you back.