Best Western Plus New England Inn & Suites

2253 Berlin Turnpike, Berlin, Connecticut, 06037-4036, United States
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Best Western Plus New England Inn & Suites

This Connecticut hotel is located in the geographic center of the state making it the perfect hotel to call home whether in the area for work or pleasure. All rooms at this hotel include a full hot breakfast, complimentary high-speed wireless intern show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2253 Berlin Turnpike, Berlin, Connecticut, 06037-4036, United States

Reviews of Best Western Plus New England Inn & Suites

Traveller Overview:
4.0 Rating: 429 reviews
Excellent 56%
Very Good 25%
Average 9%
Poor 4%
Terrible 4%
Rating

launikanyrmin, wrote review 29/03/2021

There’s always a first time for everything! I wouldn’t stay there again!

The room was very outdated! The room did smell good! Rugs looks like it needs shampooing or removed! Jets on the tub were very weak! The curtains had holes in them. If u want a dark room u can see the... more

Rating

NYCYesenia, wrote review 09/03/2021

A couple of room issues, but friendly staff.

We stayed here for one night due to it's proximity to Powder Ridge park (skiing and snowboarding) and because it has a pool. Powder Ridge ended up being sold out for the days we wanted to go, but we ... more

Owner Response
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am happy that you enjoyed your overall stay. However, I am very sorry to hear that some things throughout your stay did not meet your expectations; everything you mentioned will be looked at. I do hope you'll stay with us again in the future and look forward to welcoming you back.
Rating

edwardr126, wrote review 06/03/2021

Great Connecticut Spot

Perfect for working central Connecticut (or sightseeing). Lots of parking, beautiful cozy lobby, phenomenal staff, large rooms, super comfortable beds and pillows, immaculate bathrooms, all in all, a ... more

Owner Response
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Also happy that you were able to enjoy the amenities, such as the complimentary breakfast, free wireless internet and our fitness center. Looking forward to seeing you again soon.
Rating

Susan S, wrote review 23/09/2020

Best Western really is the Best!

I have been staying at this property once a month for the last two years, up until the pandemic. The property is clean and has a lovely country feel even though it is on a highway. The staff is except... more

Owner Response
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home, especially our Breakfast Attendant. These are challenging times but I am happy that our hotel is able to serve a complete breakfast with the help of our wonderful Breakfast Attendant. This is really one of the things that we try to maintain at our property. Hoping to see you again soon.
Rating

ivelisser784, wrote review 31/07/2020

Their pool is open

Feel comfortable coming to this hotel, even during pandemic. Will keep coming back. Very clean, friendly and accommodating staff, they have a 10 people capacity, 2hr limit at the pool, which is reaso... more

Owner Response
Daneil McFarlane, General Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time leave us such a great review. We are very happy to hear that you enjoyed your stay and that you found the staff to be accommodating. Our mission is still to offer our guest superb service even while we work through these difficult times dealing with the pandemic. Again, thank you for staying with us and we look forward to seeing you soon.