Best Western Plus New Cumberland Inn & Suites

My family stood at this hotel for three nights. When you first check in you have to either ring the bell or call the phone listed in the front desk to get assistance. Once checked in I asked about breakfast hours and was told that no breakfast is provided at this hotel. I told the receptionist that according to the website breakfast was provided and that's why I chose this hotel. Then she said we can provide you with go bags,but that I will need to call in the morning so it can be prepared. First, morning called for our breakfast bags and was told there was none because the truck never arrived. I was told I will be given a credit for this on my account. Day 2 my husband waited for over 20 minutes at the front desk to get our breakfast. There was no receptionist. Then eventually someone told him they will bring the breakfast to the room. They came 2 hours later and only gave us 2 breakfast when there were 2 adults and 2 children in the room. The facilities pool was dirty. The hot pool you can tell has not been working for quite some time. It was filled with scum and the water was filthy. There was hair around the side of the pool. We complained of the cleanliness of the pool and they said they would clean it. The next day it was still the same. Never cleaned same hair Ball around the pool and the hot tube filthy. There are no towels at the pool. You have to request towels from the front desk or bring it from your room. Good luck with trying to get towels from the front desk when there is no one available. As for the cleanliness of our room, the shower walls were moldy on the corners. The floors had cracks and the sink counter top had some gum looking thing stuck to it. We only allowed the hotel to clean our room once because they did a poor job in the cleaning. The cleaner left dirty rags in the room by the television stand. Also the beds were not properly made. Pillows were left on the ottoman in the corner of the room. The towels in this hotel are dingy and only two per room are given. I had to request for more towels. There were stains on the bed covers and towels. During checkout I spoke to the receptionist Snehal. I told him again of all the issues we encountered at the hotel he said he knew about it because he read the notes that were left from our complaints. I told him that I was informed of receiving a credit and he told me he would speak again to the manager to get it approved. He said it will take him 30 minutes,I never received my credit less

The woman at checkin was great but the guy at checkout seemed annoyed to have to deal with us. The guy also opened the pool up late so the kids were not able to swim as long. Next time we will most likely choose another hotel. less

Tools behind the dresser. Nasty smudges on the front. Behind the bed hadn't been cleaned in weeks. Just not worth it at all. And don't go there with car trouble and need a late checkout. 1 hour or ur charged! They said. I sat in my car freezing for several hours. Good job. less

My husband, daughter and I stayed here last night. We usually stay at Best Western hotels. I was quite skeptical about booking an overnight stay after reading the reviews. Overall, it was not that bad, which is to say it was not good and also a disappointment for a Best Western PLUS. The room was clean but smelled a little of bleach and smoke. The beds were comfortable. The bathroom was dirty with hair behind the door, mildew around the caulk on the tub and water damage on the ceiling. We had to ask for an additional towel and wash cloths as there were only two towels in the room. The pool and hot tub were operational. There was no breakfast but 24-hour coffee, tea, and hot chocolate. Tons of cable channels and wi-fi worked well. The lady that checked us in was very pleasant and attentive. There was no one at the desk late morning to assist with check out so we just left. This hotel does need some attention. If you find a good deal for one night, I’d say take a chance! less

Friendly, courteous staff, clean room. We enjoy the fireplace/jacuzzi room several times a year when possible. Yes, some of the caulking may not be perfect, or a screw is missing from a toilet cover, but this does not effect my customer experience- especially when soaking in the jacuzzi or sleeping in the comfortable bed. less