Best Western Plus New Cumberland Inn & Suites

hotel was clean breakfast was ok. pool and hot tub were closed American Flag was torn and should have been replaced. bathroom sink drain stopper was broke, hvac unit stopped working over night but that was only the gfi on the unit. this is one of the only hotels i have stayed in that didn't supply bottled water for coffee and tea. less

I had a good first night and enjoyed pool. Later around 2:30-3 AM. There was no heat and all of us complained to each other and I said cover up and I will speak with front desk at breakfast. It was warm leaving the room for breakfast. Great! I spoke with Jolene at desk. She asked me to try a couple things and I did to get working and it didn’t work. So she said she would go and fix the heating system herself. I said ok and that we would be back later on. We got back and found that air conditioner was working and she set for 68. That was good for daytime. She had told me that she would be sure to discount half off the freezing cold night. Nose dropped for two days literally. Ok we had gone to pool and returned now the temperature was too cold for all of us and now the heat was broken again. I called over to front desk and Jolene answered and was gave me a hard time, asking me to do all the things again that I had just done while raising her voice to me. She grew on my nerves pretty quick but still needed either a room from her or ask for a refund a get the heck out. Ok I asked for another room as she came into our space and couldn’t fix the heating system herself. We had to pack for the move and got the elevator room to stay at. Lol. Could hear the elevator cable rolling but at least it was warm. I was feeling all would be ok because I was promised by Jolene, that I would be taken care of with half off the first night so I felt we should take this room over something much nicer for our troubles. I checked out and she asked if I wanted my receipt emailed to me. I said yes so that it will show the discount. Got home and nose still dripping and checked bank and found she charged me full price and extra $50 for deposit. There is no way I will even allow that so I asked for receipt and reported all and asked for help the next day. She spoke with me after many unprofessional emails saying she can’t email me a receipt. So I emailed her and told her her email is fine so send immediately and don’t delay. She was so unprofessional beware and pay attention to your receipt before and after dealing with her. It was the worst experience I have had in a long time. Clean all the bottles and cigarettes up around the front entrance there. less

The room was clean but more importantly, the bathroom had a great shower and there was a fan in the bathroom as well. Our bed was very comfortable and the checkin was easy and quick. The breakfast was normal for hotels. We were able to use the dining area to play games with our grandchildren in the evening. less

We stayed here on a quick visit to see the Outdoor Sportsman Show at the Farm Show Complex in Harrisburg. This location was close and directly off the Interstate. We enjoyed the Pool area, Breakfast was outstanding and our room was clean. We enjoyed dinner at the nearby John's Diner (Huge selection, generous portions and the food was good) Only issue was requesting towels. We brought our dog so we did not get housekeeping and when we stopped at the desk to request them the man at the desk said there were NO towels and he was "sorry" about our luck". When I told him that it was unacceptable to not have towels to shower with he just said "I don't know what to tell you." His lack of professionalism bothered me more than the lack of towels. He did follow up and managed to find 2 towels for our family of 5. That was our only complaint. We would stay here again when in the area. less

We stayed overnight to attend a concert at a local venue. The location was perfect and had the best sleep in the most comfortable bed. Would definitely stay again. Oh and the jacuzzi tub was the highlight of my month!! So relaxing I didn’t want to leave. :) less