Best Western Plus New Cumberland Inn & Suites

It was nice for a moment. The jacuzzi tub faucet is loose. Fireplace does not work. Then the wife and I went to get some items at the store and come back to a block party in the parking lot and the smell of weed on the first floor. Planned for 2 nights. Leaving tomorrow. less

We stayed in one of the ”remodeled” rooms. The toilet had not been properly bolted to the floor. The bolts for the base had become disconnected from the toilet flange, allowing the toilet assembly to freely move. (We checked)They used the wrong caulk around the tub and towel bars. Whatever wasn’t peeling or falling off, was moldy. The bath ceiling fan was so caked in dust, I’m sure it didn’t work properly. The bathroom switch was partially broken and covered with construction material (probably glue). A picture fell off the wall. We tried to use the pool, but the water was the color of milk. The hot tub was okay, but the jets had been removed. We had to go to the front desk to get towels for the pool because there were none on site. The room lacked facial tissue, and lotion (we asked; they had none). That was small stuff, but more things to add to the growing list. None of the staff wore face masks. When we told the front desk about the toilet, they didn’t seem to understand. less

This property used to be a gem - but not anymore Have been traveling there for many years in the summer for a trip to Hershey. The past couple of times have been horrible. I used to refer others, never again. May be under new management. Staff if inconsiderate and apathetic. No one was ever at the desk. The first room I checked into was missing furniture and had orange stains on the bed spreads. Move to same room type on another floor. No tissues or towels in that room. Floors were dirty. No towel replacement. Pull out sofa had no sheets or blanket. Had to ask for them twice and I had to make the bed. No guest room key the entire stay for 3 nights! Every time we needed to get into our room we had to find someone to let us in. Not a great sense of security. In fact, a housekeeper let us in one time and never asked for ID. less

Check-in experience and price seemed great. But room not what we expected. It was dated-not a problem if clean. But room was not clean to BW standard, nor were common areas. Nobody at desk at check out. Disappointing experience. less

I have stayed at this hotel numerous times in the past. It is the closest BW to the Williams Grove Speedway and I attend WoO events there several times a year. The hotel has undergone renovations over the past couple years to improve the visual appearance of the hotel but not much else has been improved. The rooms are average with no real frills and the main reason we stay there is the indoor pool. This area was improved by the addition of a bathroom in the pool area and that is all. I encountered several issues during this stay which started at check in. When I arrived no one was at the front desk to check in. There was a sign to call a number but the last 2 digits of the phone number were not visible due to a piece of paper covering them. Once I went to my vehicle and retrieved my phone I was able to find the number of the hotel and call and when the phone rang someone came from the back to check me in. I was informed that due to COVID we were not offered any breakfast option at all. Also no recognition of my BW rewards elite status, no complimentary water, nothing. I dropped my things off in my room because we arrived around 6:20 and we were heading straight to the Speedway. We arrived back that evening and once again no one was at the front desk. We discovered in the morning that there was no facial tissue in our room. I found housekeeping in the hallway and asked if they had any and they did not. I stated that I would ask at the front desk when I went to get breakfast, When I left to get breakfast, once again no one was at the front desk. I returned from breakfast and the front desk was vacant once again. I returned to my room and ate breakfast with my family, we came down and used the pool and spa for a few hours. I stopped at the front desk on my way back to the room and requested facial tissue and another roll of toilet paper for our room. The gentleman at the front desk, the same man who had been there the evening before, asked my room number and got up from his chair where he was sitting. At this time I noticed the the gentleman was sitting with his feet up and was not wearing any socks or shoes The gentleman went to the back and after a few minutes did not return. I presumed that he was going to have housekeeping bring them to my room. I returned to my room and my family and I all showered will preparing to leave for dinner and to return to the speedway, No one ever brought the requested items to our room. We retuned to the hotel around 11 less