Best Western Plus New Cumberland Inn & Suites

Had a great time the staff was very helpful and the service was great. They always had a fresh pot of coffee in the lounge and the pool and hot tub was perfect. Also it was very clean and I will be staying here again when I come back to PA . One of the best experiences I have had better then the other places I’ve stayed around here. less

I stayed with my boyfriend and four kids in the double queen with sofa pull out bed. The room was super clean when we got there. The hotel itself was beautiful, they clean the pool very well every morning. They don’t have breakfast just yet because they just turned green since the covid pandemic. The front desk staff is super helpful, housekeeping was great and always had clean towels every morning. We had an amazing stay! The hot tub was beyond great too. This was by far my favorite stay at a hotel and we travel a lot for vacations we will be coming back here again. No longer staying anywhere else, they have great deals and all in all amazing people work here thank you so much! less

I attended this hotel on numerous occasions and every visitation has always been an A1 experience. great customer service .they go out of there way to accommodate you. They treat you like family & everyone knows your name. less

hotel was clean breakfast was ok. pool and hot tub were closed American Flag was torn and should have been replaced. bathroom sink drain stopper was broke, hvac unit stopped working over night but that was only the gfi on the unit. this is one of the only hotels i have stayed in that didn't supply bottled water for coffee and tea. less

I had a good first night and enjoyed pool. Later around 2:30-3 AM. There was no heat and all of us complained to each other and I said cover up and I will speak with front desk at breakfast. It was warm leaving the room for breakfast. Great! I spoke with Jolene at desk. She asked me to try a couple things and I did to get working and it didn’t work. So she said she would go and fix the heating system herself. I said ok and that we would be back later on. We got back and found that air conditioner was working and she set for 68. That was good for daytime. She had told me that she would be sure to discount half off the freezing cold night. Nose dropped for two days literally. Ok we had gone to pool and returned now the temperature was too cold for all of us and now the heat was broken again. I called over to front desk and Jolene answered and was gave me a hard time, asking me to do all the things again that I had just done while raising her voice to me. She grew on my nerves pretty quick but still needed either a room from her or ask for a refund a get the heck out. Ok I asked for another room as she came into our space and couldn’t fix the heating system herself. We had to pack for the move and got the elevator room to stay at. Lol. Could hear the elevator cable rolling but at least it was warm. I was feeling all would be ok because I was promised by Jolene, that I would be taken care of with half off the first night so I felt we should take this room over something much nicer for our troubles. I checked out and she asked if I wanted my receipt emailed to me. I said yes so that it will show the discount. Got home and nose still dripping and checked bank and found she charged me full price and extra $50 for deposit. There is no way I will even allow that so I asked for receipt and reported all and asked for help the next day. She spoke with me after many unprofessional emails saying she can’t email me a receipt. So I emailed her and told her her email is fine so send immediately and don’t delay. She was so unprofessional beware and pay attention to your receipt before and after dealing with her. It was the worst experience I have had in a long time. Clean all the bottles and cigarettes up around the front entrance there. less