Nice inexpensive hotel with a few challenges
25/10/2017 Arthur G, Fitzwilliam, NH, United States
Hotel and room was clean and well maintained. Full breakfast offered a good variety of choices. Staff was friendly and helpful. There were some challenges. This is a non-smoking hotel, but not all ... more
Hotel and room was clean and well maintained. Full breakfast offered a good variety of choices. Staff was friendly and helpful. There were some challenges. This is a non-smoking hotel, but not all guests cooperate with that. The result can be a room that has lingering cigarette odor despite the best efforts of the housekeeping staff (and they really did try). WiFi was good when it worked, but was frequently unavailable until someone could be found to reset the equipment. Parking capacity is inadequate when room occupancy is high. Hot water in lavatory must run quite a long time before it gets any hotter than lukewarm. The business center computer has two work rooms, but only one of them has a computer. The computer is running an obsolete version of Windows on fairly old hardware. less
Billy P, Manager at Best Western Plus New Caney Inn & Suites, responded to this review
Dear Arthur G:
Thank you for your nice comments! We're sorry you had some difficulties, and thank you for telling us about them. And thanks for the understanding and compliments! We take you comments seriously, and are currently addressing the WI-FI and Business Center issues. We'd love to see you again, to see the improvements!