Cancelled my second night stay
The tub dripped, almost a complete stream the whole time. The shower conditioner pump was broken. Homeless and junkies walking around outside, I didn't feel safe and didn't feel my car would be safe. ... more
The tub dripped, almost a complete stream the whole time. The shower conditioner pump was broken. Homeless and junkies walking around outside, I didn't feel safe and didn't feel my car would be safe. Weeds grown up all around the building, just looks trashy. Too late to cancel that nights stay so I made sure to cancel my next nights stay and find a better hotel.The young cleaning lady (i think, because she looked like she worked there) had her 2 little kids there with her as she was doing stuff in the lobby. Breakfast options were very minimal, decided to go find breakfast else where.
Won't be back, at least not by myself, and definitely not if I have a say. Staff was great but that's about as good as it got. I was really expecting better, maybe it'll be better after remodel? But idk I think it's the location that's kills it for this hotel. less
Richard Moffitt, General Manager at Best Western Plus Navigator Inn & Suites, responded to this review
Hi Courtney, thank you for sharing your experience. YES! That entire floor starts renovation next. We are very excited! Regarding the children in the lobby. It was the little boys birthday and he came to see his big sister and collect best birthday wishes from me and the other employees. The employee had to work a few minutes late so I invited them to sit in the lobby and I brought them treat. Covid has put such a damper on things I found it very pleasant to hear the sounds of their laughter in the lobby. We look forward to seeing you again. Thank you!