29/09/2019 76550, Lampasas, Texas
Sunday morning, September 29, approximately 8:15 am: estimated 15-20 adults and children having breakfast in the dining area. The television is on with news and weather, in clear view of all in the ro... more
Sunday morning, September 29, approximately 8:15 am: estimated 15-20 adults and children having breakfast in the dining area. The television is on with news and weather, in clear view of all in the room, when the the news immediately goes off and is replaced with XXX rated porn. Adults and children are looking at this not believing what we are seeing. The gentleman beside our table rushes to the front Check in counter trying to find someone to turn the television off. After approximately 60 to 90 seconds the porn was finally turned off.
This will probably not be published but it definitely should be investigated. less
NavigatorGM, General Manager at Best Western Plus Navigator Inn & Suites, responded to this review
First, I would like to sincerely apologize that this happened. When technology fails us, it can create many disappointments and even more questions. I hope to assure you that we have looked into this extensively, including: confirming our lobby TV is ~not~ Bluetooth compatible, allowing for any outside sources to make unwanted changes. We also confirmed with our cable provider that our channel line up does not include any questionable or inappropriate options. With your description of the news channel suddenly being replaced by lewd content, I have reported this to our cable company as a potential glitch in their system as nothing on our side shows we had control in this scenario. I am so sorry this happened during your stay and I hope our efforts to resolve this issue quickly and that our report ensures this doesn't happen again to any of our future guests. We hope you will stay with us again in the future.