Worst hotel we have stayed at, definitely not what was pictured. No blankets,no breakfast, no pool. Very rough area. Staff is not helpful at resolving issues.parking had trash all over front area th... more
Worst hotel we have stayed at, definitely not what was pictured. No blankets,no breakfast, no pool. Very rough area. Staff is not helpful at resolving issues.parking had trash all over front area that they could not pick up due to being in a rough area. less
Richard Moffitt, General Manager at Best Western Plus Navigator Inn & Suites, responded to this review
Hi Michelle, thank you for taking the time to share you experience. Let me try to clarify for you and for anyone reading this. We do in fact have blankets. Out bed linen process consists of three elements: Top sheet, blanket (fleece or woven) and another decorative top blanket. we are happy to provide additional blankets upon request. We also have breakfast. In order to follow state guidelines and also keep our staff and our guests safe we have implemented a Grab & Go breakfast offering. While it varies frequently we include 4 elements with the following options: Greek Yogurt selection w/ granola packets, gluten free snack bar, breakfast sandwich, strawberry granola bar, orange juice, water, apples and bananas. We also have a pool and guess what? It's open! The best part is you can make a reservation and you and your group / family have their own private pool and Jacuzzi for an hour. Pretty cool huh? Lastly, we have a parking lot that requires constant attention. You will find me out there most days tending to the grounds personally. It gives me an opportunity to meet our guests and insure we maintain a tidy first impression. We may not have lived up to your expectations during your visit but you can rest assured that we have a safe and clean parking lot as I write this note. I love my hotel and I care for our guests. If you ever find your way back to Everett please let me know. I'll do whatever it takes to earn your trust. Thank you!