Friendly staff, large clean rooms, old and uncomfortable mattress, not much parking
The staff at check-in was very friendly and the room was large, clean, and well appointed. The parking lot is very small and the spaces are very tight. The mattress was terrible and I wasn't able to g... more
The staff at check-in was very friendly and the room was large, clean, and well appointed. The parking lot is very small and the spaces are very tight. The mattress was terrible and I wasn't able to get a good nights sleep. I even tried sleeping on the couch in the room at one point. The mattress was old and indented on both sides with a high ridge in the middle, making it impossible to get comfortable because you are constantly being pushed to the edge and feeling like you are going to fall off the bed. Not to mention it was hard as a rock! If the mattress was better, my rating for this hotel would be much higher. Unfortunately, a bad bed and a poor nights sleep ruin the entire stay. I expected better for a Best Western "Plus" at this price point in Everett. less
Richard Moffitt, General Manager at Best Western Plus Navigator Inn & Suites, responded to this review
Thank you for the kind words about the staff. The room you were in was renovated in May 2021 and the beds are brand new... Hope to see you again soon. Thank you!