Best Western Plus Navigator Inn & Suites

We were prevented from checking in for over two hours due to being fully booked the night before and miscommunication with housekeeping. No real effort made to compensate us for having to wait. My wife and I are only able to get away together maybe once a year, so when we do we like to take full advantage of the time. Sitting in the lobby while they tried to figure out what was going on was not what we had in mind. The front desk staff was friendly but made no efforts to try to remedy things. All we heard from them was "I'm sorry. I wish there was something I could do." It definitely put a damper on my time away with my wife. less

This was our second stay here and on both occasions we had a pleasant, comfortable time. Our king room was clean with a small kitchen and all needed amenities. Beyond the odd floor creak here and there, there is no noise from nearby rooms or elevator. On the downside was our room on the lower west side faced a business that enjoyed running its forklift at 7:00am. Annoying in a first world problem way but not the hotel’s fault and certainly not irritating enough to bypass this location. Our room for our previous stay was in the upper front side and much quieter (note to self for next time). Breakfast was hot and plentiful with many options (and free which was even better). Parking is also free although we found it can be difficult to find out front after about 5:30 for some reason. Just a heads up but, again, a selfish inconvenience. Not an issue. Location is great. Within a short drive of the I-5 and there are plenty of shops and restaurants in the area. Also just a 15 minute drive to Mukilteo and the Whidbey Ferry, and a 10 minute drive to the Boeing plant. Finally, one must praise the staff. We often find Best Western staff to be attentive (reflective of the company’s corporate culture?) and we found the staff at the Navigator to be no exception. Check in and out was fast, smooth and friendly and particular note to Matthew who worked through a head office booking issue for us with patience and a smile. Would recommend this location and we would certainly stay again. less

Staff, especially Conlan at the front desk were awesome and patient as can be. Answered all our repetitive and annoying questions with a smile, helped us get a good rate, had our room ready in half the expected time. THANKS less

When we arrived, the staff were excellent at checking us in quickly as we were tired from the drive from Oregon. The room was large and it had a kitchenette which was great as we could go to the store and cook our own meal instead of going to a restaurant. The room was very clean with every working. The beds are very comfortable. I would recommend this hotel to anyone staying in Everett as it was the best hotel I have stayed in a while. less

The hotel has great customer service in the front desk, The breakfast is punctual and delicious, several options to choose. The small gym, the spa and the swimming pool are always clean. The rooms are comfortable, every day they are cleaned, just a general cleaning. less