25/06/2018 colsen2018, Chattanooga, Tennessee
Everything in the room was damp -- the floor, the bed linens, even our clothing hanging in the closet area became damp very quickly. It was very uncomfortable to lie down on wet sheets and to dress i... more
Everything in the room was damp -- the floor, the bed linens, even our clothing hanging in the closet area became damp very quickly. It was very uncomfortable to lie down on wet sheets and to dress in wet clothes! The free breakfast was pretty meager, and items were not refilled as they became empty. The biggest problem was the shower. The shower curtain bar was installed about a foot away from the tub, and the shower curtain itself was very short, so there was no way to get the curtain into the tub to prevent water from splashing onto the floor. The printer in the lobby was not working, so it was a hassle to print my event tickets, but the staff allowed me to use their printer behind the counter. The rooms are in need of updating.
On the good side, the staff was friendly and helpful, and the rooms were relatively clean, but I would not recommend this hotel and will not stay at a Best Western Plus again. less
FrontDesk_GM, General Manager at Best Western Plus Myrtle Beach Hotel@Intracoastal, responded to this review
Your feedback is valuable as it helps us improve for future guests. We're glad our friendly staff was able to help print your tickets and that you appreciated our attention to cleanliness. However, we're sorry for any dampness issues you experienced as well as for any concerns about the shower. We'll look into these issues in more detail. Please also accept our apologies for any disappointment with the breakfast selection. It is through feedback like yours that we're able to improve and we'd appreciate the chance to provide you with accommodations that are more in line with your expectations.