Horrible! Musty mold everywhere.
21/07/2019 angelahampton, Little Elm, Texas
I left this hotel feeling very sick, the mold is out of control. The hotel is falling apart and in bad condition. Don’t let the photos fool you. It’s not that nice and not worth paying $70-90 a night.... more
I left this hotel feeling very sick, the mold is out of control. The hotel is falling apart and in bad condition. Don’t let the photos fool you. It’s not that nice and not worth paying $70-90 a night. Apparently parents drop kids from ages 2-14 and leave to go to a casino or bar. Then the kids run the halls screaming and knocking on doors at midnight. My husband and I travel a lot for work and this is the worst hotel of all the Choice Hotels we’ve stayed in. I would’ve left but had already paid and didn’t have the luxury of moving. I would give this hotel a negative -10 for greeting guests as they check in. As a Diamond Guest, I usually get a nice greeting but the person cancelled my reservation and changed it to my husbands name. OH, and she informed me, I wouldn’t get my points. Choice Hotels will be getting a call if not. less
Clarion H, front desk at Clarion Hotel, responded to this review
Our attention is towards your grievances related to some of the bitter experiences during your stay with us. We sincerely deeply regret for the inconveniences.
We assure we are working on the issues you particularly Hotel Clarion, West Memphis thanks you for your stay with us and we thank you for taking your precious time for sharing your mentioned and as a part of our team management policies we continuously intend to improvise quality improvements and modifications in all areas with our services, facilities and hotel assets.
The Clarion hotel quality policy aim is for making the customers stay more convenient always and attending to all the concerns
and resolving them to the utmost satisfaction to our guests at the earliest.
Please give us an opportunity to serve you and make a difference in your opinion.
Hotel Clarion One Team