Best Western Plus Muskoka Inn

Stayed here on a 4 night/5 day m/c trip July 2020. Hotel was good at adherence to COVID-19 condition. Rooms very clean, bed comfortable. Fresh coffee in the lobby. The typical BW breakfast that we have come to expect and enjoy, under the circumstances has been reduced to a brown bag. It’s simple and enough to tide you over until you can make your way over to something nearby. Nice place to stay!!!! less

The hotel was clean and in good repair. The beds and pillows were SUPER comfortable! Even during covid-19 I felt safe here. The staff wear masks and/ or face sheilds, the rooms on either side of us were not booked and checkout did not require interaction with staff. Even though they aren't able to provide the usual buffet, the hotel provided a bagged breakfast with a piece of fruit, yogurt, granola bar, muffin and juice. I just wish they would waive their 2 night minimum stay in the summer during the pandemic less

My spouse and I stayed at the best western plus Muskoka in early June of 2020. Since we are still in covid the hotel was very quiet. Staff were diligent about telling us the procedures and policies that were in place. We unexpectedly added a second night to the start of our stay. The King suite we reserved wasn't available the first night so we stayed in a queen room the first night. Queen room was fine. Clean and tidy. The second night in the king was much nicer. Bed was more comfortable and the space just seemed nicer. We would absolutely stay here again less

I always stay at Best Westerns because they're always so clean and the staff are so nice. I recently stayed at the Best Western Plus Muskoka in Huntsville during the Covid 19. I had to stay for work. I felt very comfortable staying there, they have sanitizer available at all times by the front desk and the front desk agent has a bottle for their use as well. I feel safe knowing they're leaving the room empty for 72 hours after someone checks out. knowing i'm going into a room that is 100 percent Covid free is such a relief during these times. they just simply asked me to call when I was checking out and they asked me to put my garbage outside my door and turn off the heat/air conditioner (due to the 72 hours the room is empty) a few days later I received my receipt in my email. I noticed the housekeeping staff was wearing gloves and masks as well when they were cleaning the rooms down the hall which is a relief as well. I was told at check in that there would be no housekeeping stay over service but if I needed anything I could come to the front desk at any time to ask for extra towels/coffee/other amenities which was nice knowing there was someone there at all times. The pool and gym were closed but they were offering a grab and go breakfast which was a nice touch getting a piece of fresh fruit in the morning with a water and a fresh muffin. they offered yogurt and a bottle of orange or apple juice. I will definitely come back to stay here for sure and recommend it to my friends and family. less

I stayed here for a wedding in September for two nights. On the Sunday night after returning home from the 2-hour drive, I realized that my silver chain and pendant that my children got me was missing from my makeup bag. I called the hotel around 8:30pm and spoke to a male who answered the phone. I explained that I believe I left my necklace at the hotel. He put me on hold and came back and said great news, the housekeeper found it and put it in the safe. I was elated as it was a gift from my children. He copied down my name, number and said he would be placing it back in the safe for pickup. I said that we live 2 hours away, and he said no worries it's in the safe. Winter came and driving north of Barrie is always hit-and-miss, so I never ventured out to make the drive and then COVID-19 hit and I definitely wouldn't be going anywhere. This past Monday, I thought that I should touch base to let them know I would be coming as soon as this COVID-19 was over. Well, here is when things got interesting. The person who answered at the Best Western in Huntsville that day said there is NOTHING in the safe and that after 3 months the HEAD Housekeeper goes through the safe and “gets rid of anything in their over 3 months”. I said I called and spoke, and he assured me that it was safe and can stay there till I made it back up north. They said sorry! I called head office in the states and spoke to a lovely lady who said she would email the Huntsville Best Western as this was unheard of, and she would be equally upset if this were to happen to her. I waited 3 days still no call back. So I called the head office again and the lady there said they received an email back from Huntsville and it said they don't keep anything over 30 days and too bad, and they don't have my necklace. So you're telling me the Head Housekeeper is throwing out rings, watches, necklaces, phones, clothes that have been left behind cause on the first call the agent said that they can't possibly keep everything, and she referenced a laptop. This is theft!!! Huntsville Best Western haven't even had the decency to call me themselves. So knowing that the head housekeeper has taken my necklace (front desk told me) without my permission — and I had already made arrangements for pickup and at NO time did he mention a time frame, then I have no other option than to call the OPP and press charges against the head housekeeper. What else has she “taken”? This is beyond comprehension...a white envelope with a chain inside and written on the outside is my name and number, and they had my address from the reservation and my license plate number (they ask when you check in)....and still they never had the common sense to call or send it back to. less