I stayed here for a wedding in September for two nights. On the Sunday night after returning home from the 2-hour drive, I realized that my silver chain and pendant that my children got me was missing from my makeup bag.
I called the hotel around 8:30pm and spoke to a male who answered the phone. I explained that I believe I left my necklace at the hotel. He put me on hold and came back and said great news, the housekeeper found it and put it in the safe. I was elated as it was a gift from my children. He copied down my name, number and said he would be placing it back in the safe for pickup. I said that we live 2 hours away, and he said no worries it's in the safe.
Winter came and driving north of Barrie is always hit-and-miss, so I never ventured out to make the drive and then COVID-19 hit and I definitely wouldn't be going anywhere.
This past Monday, I thought that I should touch base to let them know I would be coming as soon as this COVID-19 was over.
Well, here is when things got interesting. The person who answered at the Best Western in Huntsville that day said there is NOTHING in the safe and that after 3 months the HEAD Housekeeper goes through the safe and “gets rid of anything in their over 3 months”. I said I called and spoke, and he assured me that it was safe and can stay there till I made it back up north. They said sorry!
I called head office in the states and spoke to a lovely lady who said she would email the Huntsville Best Western as this was unheard of, and she would be equally upset if this were to happen to her.
I waited 3 days still no call back. So I called the head office again and the lady there said they received an email back from Huntsville and it said they don't keep anything over 30 days and too bad, and they don't have my necklace.
So you're telling me the Head Housekeeper is throwing out rings, watches, necklaces, phones, clothes that have been left behind cause on the first call the agent said that they can't possibly keep everything, and she referenced a laptop. This is theft!!!
Huntsville Best Western haven't even had the decency to call me themselves.
So knowing that the head housekeeper has taken my necklace (front desk told me) without my permission — and I had already made arrangements for pickup and at NO time did he mention a time frame, then I have no other option than to call the OPP and press charges against the head housekeeper.
What else has she “taken”?
This is beyond comprehension...a white envelope with a chain inside and written on the outside is my name and number, and they had my address from the reservation and my license plate number (they ask when you check in)....and still they never had the common sense to call or send it back to. less