Good value for price
08/09/2017 jessicajX9661CV, Washington, DC, United States
The accommodations generally met my expectations. The complimentary breakfast exceeded my expectations. The different hot and cold options available, the quality of the food, and the restaurant-like... more
The accommodations generally met my expectations. The complimentary breakfast exceeded my expectations. The different hot and cold options available, the quality of the food, and the restaurant-like setting were exceptional. The only reason this hotel does not get a higher rating from me is because hotel management needs to clean the ice maker on the 2nd floor. There were greenish-black flakes in the ice, so I couldn't use it. The hotel should make sure to check and clean all of its ice makers, and replace any that cannot be properly cleaned. less
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this review
Thank you for staying with us.
We're glad you enjoyed everything with the obvious exception of the ice situation. We apologize for the inconvenience and appreciate you telling me about the issue. We do have a preventative maintenance and cleaning program in place for all of our equipment including the ice machines so I don't know exactly what happened but we will be looking into it today. I do hope you got ice from one of the other ice machines we have. I also want to thank you for noting the service of our breakfast team. I will be sure to pass along your kind comments.
Thank you again for staying with us and for taking the time to let us know about your experience. We appreciate your loyalty to the Best Western Plus Morristown Inn and hope to see you again the next time you're in the Morristown area.