Would not go back
01/04/2019 Journey04354880695, Farmingville, New York
I traveled with my daughter for a competition in town. I called multiple times prior to staying and asked for a late check out. Each time I was told a manager would call me back. They never did. When ... more
I traveled with my daughter for a competition in town. I called multiple times prior to staying and asked for a late check out. Each time I was told a manager would call me back. They never did. When I arrived I asked again, told them I did not hear anything from a manager. The staff apologized and told me someone would contact me that night. Again, no one did.
Once in the room the entire soaps were empty including hand soap and shampoo. This was not replaced.
The hotel was average however the service was terrible.
I will be traveling to Morristown once a year in March, but will never again stay in this hotel. less
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this review
Dear Anastasia,
Thank you for your honest feedback. I was very sorry and somewhat perplexed to read your review. When you checked in, our Guest Services Manager offered a late checkout at no additional cost, but since you wanted an even later check-out, he asked that you speak with me the next day. I was actually at the front desk the next morning at 9:30am when you checked out and you didn't mention that you needed to stay later. I wish I would have had the opportunity to accommodate your later check-out request. It would have been my pleasure. As for the soaps in your room, we were testing the dispenser-style soaps and once the test was finished, we did not remove the dispensers as we are still doing final evaluations and determining whether we will roll this out in all our guestrooms. We did have bars of soap, shampoo and conditioner available in your room for your convenience. I'm sorry this was not to your liking. We pride ourselves on taking great care of our guests and I apologize if we fell short. Thank you again for sharing your experience as we use this feedback to improve. Sincerely,