Nice room. Staff not to friendly.
12/03/2017 Porzellangasse, New York City, New York
I have mixed feelings about this hotel. I do recommend it and I think it's a good choice. The room was very nice and comfortable. The location is good. The breakfast was outstanding and the woman who ... more
I have mixed feelings about this hotel. I do recommend it and I think it's a good choice. The room was very nice and comfortable. The location is good. The breakfast was outstanding and the woman who was the overseeing the breakfast and cooking waffles and (I think) eggs was warm and sweet and very engaging. The gentleman who took my reservation on the phone was friendly. However, once I was there, I found the women at the front desk to be unwelcoming and off-putting. They were sullen, disinterested, made no effort to be at all friendly and seemed bored and annoyed with everything. No smiles, no 'have a nice stay', no nothing. Here's your room key. Even a little personality would have made my stay here a better experience. less
Jim H, General Manager at BEST WESTERN PLUS Morristown Inn, responded to this review
Thank you for staying with us. As can be seen from other reviews our entire staff typically receives great scores and remarks from our guests but clearly our front desk staff you encountered were not up to our usual high level. Rest assured I will be using your remarks as a training tool for our staff. I am glad you encountered other great staff personnel and I will be sure to pass along your kind comments to Sean and Carolyn. I appreciate you taking the time to note them and our breakfast in general along with a comfortable room. We hope to see you again the next time you're traveling through the Morristown area.