Quiet, clean, good front desk clerk, would make a few changes with breakfast.
Room was clean and front desk clerk was extremely helpful, gave us the extra towel we asked for, came down to fix the television when we couldn't get it to work and he was able to switch the wires and... more
Room was clean and front desk clerk was extremely helpful, gave us the extra towel we asked for, came down to fix the television when we couldn't get it to work and he was able to switch the wires and get it to work (very important with 2 children), as we were checking out my oldest couldn't find her glasses and he gave me the key to recheck the room, luckily she found them at the bottom of her bag. May have been noisy as our room was towards the highway but I always have ear plugs when traveling, my husband and children slept well. The breakfast was good, but a few things I didn't like. The muffins are unwrapped so at times people don't use tongs and are touching the food, we got a chocolate muffin but it tasted like banana which was unappealing. I wish the milk had been in cartons as well, when in the milk containers the milk runs out quickly or has been sitting around and is hot. I would also have a container where you could fill up water bottles, they had water but it was in the same containers of the milk so didn't want to fill up my water bottle with it. less
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this review
Thank you for staying with us. We're pleased to see that you found your room clean, quiet and our staff accommodating and helpful. I do want to take a quick minute to clear up some things you mentioned. Our breakfast muffins actually are wrapped - despite this we do have tongs out for guests to use. Our milk - both whole and non-fat - are kept in insulated containers to keep the milk cold. Our ice water is in a completely different style pitcher, on a completely different station. Guests are more than welcome to fill up their own containers or just have a glass of water with their breakfast. I do hope you enjoyed our made to order omelet station or our fresh made to order waffles which kids seem to love. Our staff is so accommodating please feel free to ask us for anything as we're happy to provide it for you. Thank you again for staying with us. We do hope to see you again during your next visit to the Morristown area.