Don't believe the sticker!
The property looks nice, the rooms are comfortable, the people at the desk are nice. Now let's talk pandemic expectations.....our room has the "sanitized" sticker on the door indicating the room had ... more
The property looks nice, the rooms are comfortable, the people at the desk are nice. Now let's talk pandemic expectations.....our room has the "sanitized" sticker on the door indicating the room had been thoroughly cleaned. NOPE! we pulled back the sheets on both beds....black hairs and a yellow stain on the sheets. Yuck. Then we started really looking around the room. Popcorn behind the chair, a blue M&M under the bedside table, small hairs in the shower. The room was NOT cleaned and then left us with the impression that it was not sanitized. We called the front desk and they moved us immediately but "damage or exposure already done". No one came to look at the room that night. The lady at the desk the next morning said they would reduce our rate after looking at the pictures we had taken (why couldn't someone come up that night and look at the room?), but I haven't heard from them since so I am unsure what they will do. less
Kim McCann, General Manager at Best Western Plus Morristown Conference Center Hotel, responded to this review
Thank you for your feedback, I appreciate you letting us know of the issues you experienced on our property. I have personally followed up on all of your concerns to ensure that this does not happen to anyone on our property in the future.
I sincerely apologize and would like to make things better for you if you decide to return to our property. Please reach out to me directly and I will personally make sure all expectations are met.