Dirty, in need of repair, lax attention
Upon entry our room was dirty (cereal, dirt, stuff on floors, food in fridge, dirty tub, stopped up sink) so we let the front desk know when we checked in, and again the next morning. They didn't have... more
Upon entry our room was dirty (cereal, dirt, stuff on floors, food in fridge, dirty tub, stopped up sink) so we let the front desk know when we checked in, and again the next morning. They didn't have a handyman so they let us use the hotel plunger and we fixed the sink. We asked that the room be cleaned -- anytime, we'd be gone all day -- and were assured it would be. We returned tired that night to a room that hadn't been touched. You'd think after being told twice of the issue and working with the manager re the sink, that a manager would have checked to make sure it was actually cleaned before leaving for the day. Couldn't believe when we returned and it was still dirty. We waited an hour while they called someone in who cleaned the floors and tub. In fairness manager gave us about $20 off the nightly rate for 2 of our 3 nights, but will not stay there again or recommend. Breakfast was pretty much what you find at a gas station, seating was not allowed (lest anyone eat too many stale bagels?), numerous items past expiration. I heard other guests also telling the front desk of issues. I sympathize that it must be hard to run a motel anytime, let alone during Covid, but "Covid" was their answer to all the complaints I heard people make about cleanliness, tubs not draining, sliding doors stuck open. They were full the night we got there and looked mostly full the other 2, so if it's like this when business is good - we'll just go elsewhere. less
Kim McCann, General Manager at Best Western Plus Morristown Conference Center Hotel, responded to this review
I apologize for your stay that you were not happy with. We just started our hot breakfast up again, and per guidelines we are unable to allow guests to sit so close in dining area.
Thank you for your review and we will make sure that if you choose to stay again that it is a better experience.