I travel for work frequently and this hotel is one of the worst. They charged me the night when I had to have a late checkout at 2:00, they had no microwave, and no fridge. The room had a strong citru... more
I travel for work frequently and this hotel is one of the worst. They charged me the night when I had to have a late checkout at 2:00, they had no microwave, and no fridge. The room had a strong citrus scent that made my eyes water and no window that you could open. Finally the walls were paper thin and you could hear everyone and the ice machine they put me next to. less
alexandru T, Gérant at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Thank you for your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Have you informed our front desk team of this issues?
Our check-out policy is 11 am and we are flexible to extend an hour or 2.
We do have some rooms that are equipped with a microwave and all our rooms have a mini fridge.
If a microwave is not available in the room, we certainly have one at the lobby that can be used at any time.
Should you have any questions, please don't hesitate to contact me directly.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Desk Supervisor