Best Western Plus Montreal Downtown-Hotel Europa

I left the hotel after a two night stay with extremely itchy rashes on my entire body. There’s another recent review from a woman saying both her and her husband got rashes after sleeping there. Not sure if it’s the bed linens or cheap laundry detergent but I’ve now been on Benadryl and medication the last 24 hours to try and get some relief! Super upsetting. less

I stayed at the BW Plus for a business trip and throughout my stay there was no hot water in my room. As it was the freezing winter month of Feb this wasn't a great situation to be in. I had to forgo showering because there was no warm water in the evening I checked in, or the following morning. To make matters worse the follow up from their staff was awful. I'd avoid this place at all costs. less

I would not recommend staying here unless it was the only possible option. Upon check in I was given a room that had a window you couldn’t even see out of, I went back to the front desk to see if there was another option - not asking for a view, just asking for a room where I could see outside. I was told they didn’t have any rooms with windows you could see out of. Odd. After some more discussions they gave me a key to another room for me to see if I preferred, I ended up taking that room. My boyfriend and I each showered before going to bed, after my boyfriend got out we discovered the towel was covered in short black curly hair that certainly didn’t belong to him - disgusting. After the first night there (out of our 2 night stay), we both woke up with painful rashes on our arms, sides and legs. I believe this was caused by the bed linens. I am now on a prescription lotion to try to clear that up. We also noticed the hallways to be extremely filthy. It looks like they have not vacuumed the hallways for weeks, or even months. The lobby had a very interesting smell, one that was not pleasant. The only perk of this place was how close it was to the Bell Centre... still not worth it though. All in all, we were very disappointed in this place, and will never be returning. less

We had 22 people in our group stay in Feb 2020. Mr. Robert Yale front desk manager looked after group from the planning of rooms right to check out. Great Service by all staff. Close to Bell Center and Shopping. less

Came from TO to watch a Habs game. Chose to stay here. BIG MISTAKE. Came back after the game only to find out "something" caught fire at the hotel and we were not allowed in. That's understandable but where do you go on a Sunday night, when mostly everything is closed, when it's freezing out and you don't want to spend any money?! Then you are FINALLY allowed back in 4 hours later and have to smell smoke AND they won't do anything to help you find another Hotel in the city. NOT IMPRESSED BW. NOT IMPRESSED AT ALL. Have not been compensated back any money yet for all the hassles. They should AT LEAST pay for that one night?! No? Don't think I'm asking too much. Rooms are WAY small if you get a queen. Clean but out dated décor. less