Mixed Review
17/10/2018 tshep42, Halifax, Canada
There’s lots of positives about this hotel. The location is three blocks from the Bell Centre, a 3 minute walk. It is also just off St. Catherine’s with all its high end shopping and lots of restauran... more
There’s lots of positives about this hotel. The location is three blocks from the Bell Centre, a 3 minute walk. It is also just off St. Catherine’s with all its high end shopping and lots of restaurant choices. The Eaton Centre, for example, is a few blocks away. It’s also close to Mont Royal, albeit straight up hill.
The rooms are huge and very clean. They’re also well equipped. I like having a mini-fridge.
Also, there is Cora’s breakfast restaurant attached a bar/bistro, Addies, attached, both of which are excellent.
There is a gym on the main floor and a larger than most business Centre that worked just fine.
Some small negatives are no pool and no free breakfast. There were bigger issues as well. The whole computer system was down and it was a bit of a nightmare to get checked in. Nothing that the staff could have done about it, but certainly lowers the rating.
Also, there is construction across the street. It didn’t bother us much. The noise is fairly muffled, at least in our room. It started at about 8:00 AM. Again, nothing the staff could do about it.
The front end staff was not overly attentive. I had to request extra pillows twice. We had some very polite and sympathetic responses to the frustration of the computer systems being down and some that were obviously feeling the exasperation of the situation.
The other complaint is that there are not enough plugs in the room. I always appreciate modern hotel rooms with lots of plugs for iPhone, Apple Watch, camera battery, etc. In this room, we had to move furniture to find enough plugs. less
Michael P, Front Office Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Good morrning Tshep42,
Thank you for taking the time to review our hotel. We appreciate your feedback and we will work with them to upgrade our service.
I do apologize for the fact that our system went down. We are currently working a lot with the company to get the system back on track as soon as possible. It is hard for our guest and for our employee to work without a good system and this is why we put our energy on making sure to get our system back. we appreciate the fact that you understand what is going.
Also, it is true that our room as no modern plugs. We are thinking about the idea to add these plugs in our rooms.
Hopefully at your next stay with us, our system will be back and our rooms will have some modern plugs!
Best regards,