Best Western Plus Montreal Downtown-Hotel Europa

1240 Drummond Street, Montreal, Quebec, H3G 1V7, Canada
based on 1623 reviews Trip Advisor Logo
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Best Western Plus Montreal Downtown-Hotel Europa

On the hunt for a downtown Montreal hotel near Bell Centre? This welcoming Montreal hotel combines convenience with location and the best in customer service.

As a downtown Montreal hotel near clubs, fine dining and great shopping, guests ar
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Montreal Downtown-Hotel Europa

Traveller Overview:
3.5 Rating: 1623 reviews
Excellent 23%
Very Good 39%
Average 22%
Poor 8%
Terrible 5%
Rating

rachelmI3240, wrote review 18/02/2020

Bed gave me a rash!!!

I left the hotel after a two night stay with extremely itchy rashes on my entire body. There’s another recent review from a woman saying both her and her husband got rashes after sleeping there. Not s... more

Owner Response
FOM_Robert-Y, Front Office Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Dear guest, We would like to thank you for sharing your concerns and we are sorry to learn about the issues experienced throughout your stay. At our property, we are committed to providing our guests with high-quality products, service, and support for our clients that meets customer expectations. All of our bedsheets are washed by an exterior company specialized in linen sanitation, and they are the main provider for most of the major hotels in the city of Montreal. We would like to know more about the rashes, I can be reached by phone at 514-861-8808. We highly recommend visiting a local doctor to determine the underlying cause of these rashes in order to provide adequate treatment. We will be forwarding your comments to the company and conduct a proper follow up with concern parties. Sincerely.
Rating

TravelerTO89, wrote review 14/02/2020

Very Poor, AVOID - no hot water throughout stay

I stayed at the BW Plus for a business trip and throughout my stay there was no hot water in my room. As it was the freezing winter month of Feb this wasn't a great situation to be in. I had to forgo ... more

Owner Response
FOM_Robert-Y, Front Office Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Dear guest, We would like to thank you for sharing your concerns and we are sorry to learn about the hot water issue experienced throughout your stay. At our property, we are committed to providing our guests with a seamless experience. After reviewing our call log and maintenance log, it seems like we were not notified about this matter. We take this case very seriously as the comfort and security of our guests is our main priority. When an issue of this nature arises, we immediately send our maintenance team in order to remediate the situation. We would highly appreciate it if you could provide us with more information about this subject. Once we have received these details, we will be able to conduct a proper follow up with the concerned parties and offer the right compensation for the inconveniences experienced. Sincerely.
Rating

JDMJACKSON, wrote review 12/02/2020

Would not recommend

I would not recommend staying here unless it was the only possible option. Upon check in I was given a room that had a window you couldn’t even see out of, I went back to the front desk to see if ther... more

Owner Response
alexandru T, Gérant at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Dear Guest, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Alexandru Tudor Front Office Supervisor Best Western Plus Montreal Downtown-Hotel Europa
Rating

176bryceb, wrote review 11/02/2020

Beauty Location & Great Service

We had 22 people in our group stay in Feb 2020. Mr. Robert Yale front desk manager looked after group from the planning of rooms right to check out. Great Service by all staff. Close to Bell Center an... more

Owner Response
alexandru T, Gérant at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Dear Guest, Thank you for choosing the Best Western Plus Europa Hotel as your accommodation. We are happy to know that you have enjoyed your stay with us, and we look forward to your next visit. Best Regards, Alexandru Tudor Front Office Supervisor Best Western Plus Montreal Downtown-Hotel Europa
Rating

kasstarr, wrote review 05/02/2020

Look for another Hotel

Came from TO to watch a Habs game. Chose to stay here. BIG MISTAKE. Came back after the game only to find out "something" caught fire at the hotel and we were not allowed in. That's understandable but... more

Owner Response
FOM_Robert-Y, Front Office Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review
Dear Kasstarr, We would like to thank you for sharing your concerns and we are sorry that our attempts at resolving the issue you encountered at our property were not to your satisfaction. We have offered to all of our impacted guests a free relocation to a higher category property. Our customers who stayed at the property and mentioned the issue to the front desk were offered a 50% rebate on the night in order to compensate for the inconvenience experienced, we are sorry that we were not able to meet your demands for a complimentary night. It is always disheartening when we are faced with an emergency situation and despite our best efforts, are unable to reach a mutual agreement on the best resolution for all parties concerned. Sincerely.