Best Western Plus Montezuma Inn & Suites

Easy access from interstates. Had no problem with our check in and when checking out, out statement was already printed and waiting for his. This was the easiest internet connection we have ever had at a hotel! We were offered soup on the evening of our arrival but did not partake. We did enjoy the excellent breakfast the next morning. This location is one of the cleanest places I've ever stayed. less

I usually love Best Western and travel all over the country staying at the BWs that are pet friendly. This location however was horrible. The room (#111) smelled strongly of pet urine. I didn’t even use the shower because the shower walls were covered in soap scum. They kept cancelling my card key before checkout time. There is no place to walk the dog. No grass, just a parking lot surrounded by mud. Had to buy an extension cord because there were not enough electrical outlets beside the bed. less

We travel through this area several times a year and finally decided to split the trip into 2 days. We travel with our small dog and booked this hotel since it offered pet friendly rooms. The room was spacious with 2 beds, 2 chairs, a desk, a credenza with microwave, refrigerator and TV. It had a large tiled area where wa could feed our pet without fear of spilling on the carpet. Very clean which can be unusual for a pet friendly room.Everything in the room worked - unusual even for a higher end hotel. This hotel was easy on and off I-25 and quiet. The customer service was friendly. It had a pool and gym which we did not use. less

Nice looking place, with newer larger rooms, good beds, a good breakfast, and a reasonable price. First impressions were very positive. But lots of little things added up to a less-than-desirable stay: - VERY DANGEROUS showers, with slick, smooth, rounded tub bottoms; no friction surfaces or mats; and zero hand-holds anywhere in the shower. I've never seen a more dangerous hotel shower for slips and falls, and it's totally inexcusable. Friction strips and a grab bar need to be added asap. - The room layout left a coffee table with sharp corners directly in the path from the bed to the bathroom, with no night lights in the living area or bath. It was so dangerous that we had to move the coffee table to the side of the room so we didn't risk a fall or injury during the night. - No power outlets available at either nightstand beside the bed. Huh? What hotel doesn't have power outlets? - The cheap aluminum-framed window leaked air so badly you could feel the draft coming from it, and it was 6 degrees F the morning we were there. - The thermostat on the wall-mounted HVAC unit was so far off (about 8 degrees) that it was very difficult to get the room temperature stabilized. - Very noisy, with little or no sound insulation between rooms. - No hot water in the morning (apparently the whole system failed). This made for a difficult morning, but they did provide a partial (20%) refund for the inconvenience. This is a classic example of a potentially good hotel that didn't pay attention to the little details that make for a nice stay. less

Nicely decorated, very clean. Excellent food choices for breakfast, and enjoyed a complimentary bowl of soup at check in. Very comfortable beds and pillows. Location was close to interstate but room was very quiet less