I hate to leave this review, because I usually prefer this hotel when in town, but I must warn future guests who are traveling without a lot of money on their cards.
1. Check in Process - easy and s... more
I hate to leave this review, because I usually prefer this hotel when in town, but I must warn future guests who are traveling without a lot of money on their cards.
1. Check in Process - easy and smooth, however. . . they preauthorized my card the morning of my arrival (normal), but then additionally preauthorized my card after check-in for the entire stay and then again for just the night and then again an additional $100 for accidentals (which is strange since they already have a "credit card" on file and have no idea if damages would be more or less). So, my first night for a $99 per night room before taxes was preauthorized on my card for $570. The next morning, there was an additional preauthorization for the next night (which is normal) but I already have over $600 pending on my card for 2 nights that should only be $224 total after taxes.
2. Additionally, when all the dust settled, it all worked out except one thing - my rate went up by $20 dollars on the second night and the local and state tax percentages went up as well, which I still don't know how that was possible - unless they passed state legislation and local ordinances beforehand and I just so happened arrived at the right time.
3. When asking staff about all of this, they never had a clear answer and every answer was different, which tells me they need to do more training together and get on the same page. I was lucky that I had enough money on my card, however the next person may not be that fortunate and then cannot buy gas, food, etc., until the bank clears their card several days later.
4. The good things - everything else! Clean room, polite staff, clean facility, etc. Usually, this isn't the place to stay.
less