Best Western Plus Montezuma Inn & Suites

After staying in Las Vegas, NM many years ago and having a terrible hotel experience, we were very happy with our stay at this hotel. The room was clean and comfortable. Breakfast was buffet style with an attendant serving the food. Much better than the "grab & go" bags that are still being offered at other places. Staff were friendly and helpful. All in all a good place to stay for one night or longer. less

Staff here were so polite and helpful. But the general upkeep of hotel and rooms were in need of attention. Our room was overall clean but the hallways were dirty and the elevator hadn’t been wiped down once in the 24 hours we were there. The same handprints and stains greeted me every time I accessed the elevator. The hallway on the second floor hadn’t been vacuumed as well and never was cleaned. There was a vacuum cleaner sitting in the hall for hours but no one came and vacuumed the area. My room was clean which was good. The air conditioner worked well also. Bed was comfortable. We were missing the linens for the pull out sofa but staff was very helpful and provided us with what we needed upon request. However, my room reeked of cigarettes and all through the night cigarette smoke came through my vents. Another family members room was literally full of marijuana stench. I have nothing against people smoking but when you sleep in a hotel you should be able to breathe clean air and this was not the case. My family member reported the issue to the staff and they were polite about it but nothing was resolved except a slight discount on their room. Which didn’t do anything for my family member because she gets drug tested frequently and the room was soooo drenched in pot smoke she was worried about losing her job if she gets tested. So unfair and not cool to stay at a hotel and have to worry about losing your job because of staying there. There were no other rooms available and she was stuck having to be in this room. I feel bad the hotel management has to deal with people smoking in rooms but they need to find a solution. Even tonight I brought my travel bag up to my room whenI arrived home , opened it up and my own room is now drenched in cigarette smell. That’s how bad it was. Next, a bit of disappointment was the pool was closed. I had read a few weeks ago it was closed and hoped that it would be open by now. We were informed it was mechanical issues and we could use the pool next door, thank you for that, however at the prices going now for rooms it should be disclosed in the website that the pool will be out of operation for a while and room prices should be adjusted accordingly. Finally I would like to thank the breakfast staff. They were awesome and working so hard to satisfy the hotel guests. They really were outstanding, they need to be recognized for what they do and how they are a positive contribution to the hotel. less

I just spent the night of July 4th at your Las Vegas, NM location. It was an appalling experience. They had to know that the annual 4th of July festival was on, but they were totally unprepared. I tried to get some help from the desk clerk, but she was involved in a dispute between management and someone who had bounced a check. She abandoned her desk for at least an hour to talk on the phone in the office while several guests stood about in the lobby. I finally went into the pantry area and managed to find what I needed. Never did see the desk clerk. The ice container and glasses were hidden in a chest in the room, took a long search to find them. TV had a weird selection of channels, no MSNBC, CNN, or decent national channels could be found. The handicapped shower spread water all over the bathroom tile, dangerous. Room card wouldn't work on back access door, I had to walk barefoot all the way around to the lobby. Breakfast had a line out to the lobby. Ladies would not even let me get my orange juice. The girls were trying, but was dismal food. At over $100 for a room one would expect better. You owe me a refund. less

We arrived to the City of Las Vegas New Mexico in a city wide blackout. Staff had the automatic doors open... of course meant no computers at the front desk. Staff checked our reservation on their phones, then simply wrote down our information and walked us to our room holding flashlights. This was done with unbelievable grace. We enjoyed dinner at the former Harvey house, also blacked out, but serving cold food and drinks (again with grace) then back to the dark room. Lukly the windows opened and the weather was cool. Sometime durring the night the power came back on. The next morning we had breakfast... A full breakfast but due to covid, instead of buffett style a staff member served you. Again, dealing with issues gracefully. While power was back on the computer system wasn't (the manager was there fighting with it) so they simply confirmed our phone number to address paperwork and billing later. Good custemer service is nice, but great customer service is seen when there are problems, and staff here handled the issues well. less

A great little place right off of I 40 in Las Vegas New Mexico. The bed is super comfy the pillows are awesome and the staff are welcoming and friendly. Breakfast is great even during Covid conditions everyone can get a little something to eat before they hit the road. Good place to rest your head and hit the road the next day. While you are there don’t forget to visit The skillet downtown a great place to eat and Charlie’s for a wonderful baked good and if you’re there during a sport season consider visiting a sporting event a New Mexico Highlands University. less