Best Western Plus Montezuma Inn & Suites

For the record, I am not one to normally hop on here and leave reviews. But being as this was a traumatic experience, I thought I’d hopefully save someone some money and horrible experiences. From the staff to the basic amenities of this establishment, everything is not well kept. The experiences I will be discussing will have came from my 4 night stay with Best Western. First night- the room we stayed in didn’t have a working furnace. So it was an ice block to sleep in, we tried moving rooms but Miss Attitude front desk lady refused to move us. *Keeping in mind we were 2 of 8 guest in the hotel at the time Next morning after several complaints they moved us to another room. But that room had its fair share of complications as well: •Everytime you left your room, your key card would stop working. And if you went front desk to get a new key A). Miss Attitude was working and I’m sure you can guess how that went B). They were super difficult to work with because our id’s were inside the room we were locked out of. •The bathroom was a pube infested city. So much hair everywhere gross gross. •Poop stains in the toilet from previous poopers. •The shower head was broken and was just hanging awkwardly off the wall. Throughout the stay- There was so many staff members who just casually wore their masks underneath their chins and/or weren’t wearing masks. Eventually after two days I started taking pictures of the staff members who weren’t even attempting to put their masks over their faces whenever a guest would walk by them. I am far from the mask police, but it would be nice if the staff could give that common courtesy. Supposedly we were supposed to have “sack breakfasts” because amenities like Breakfast, Pools and room service are not accessible. But we never received any. Save yourself a headache + some cash. Go to the Days Inn right next door. They’re nicer there 😊 less

Very convenient to both the interstate and visiting the sights in Las Vegas. Staff was friendly and welcoming, and all Covid-19 protocols and protections were followed. Room was modern, spacious and comfortable, and very clean. Area was quiet, too - we were concerned we might hear loud highway or train noise at night, but that did not happen during our stay. Please note that due to Covid-19 restrictions, there is not the usual breakfast service, but they did provide a small bagged breakfast snack. Overall, it was a relaxing and enjoyable stay. less

Our check in was very easy. We even arrived early and we were able to get our room which was nice. Masks were mandatory which was great. The room has clean and the beds comfy. The staff was very friendly, nice and extremely helpful. We will definitely return for our next get away! less

I was extremely impressed with the Best Western Plus Montezuma Inn & Suites in Las Vegas, NM. Hotel was conveniently located, extremely clean and modern. Staff was very friendly and helpful. Appreciated that mask's were mandatory for all staff and guests, and you could tell the hotel took it seriously. The room itself was spotless. All in all we will stay here in the future whenever travelling through NM. less

The staff were very pleasant, friendly and helpful. The rooms were very clean. We rented 4 rooms they were all very clean. Everyone in our group enjoyed the stay. I would definitely recommend this one to any traveler. less