Best Western Plus Montezuma Inn & Suites

The staff were very pleasant, friendly and helpful. The rooms were very clean. We rented 4 rooms they were all very clean. Everyone in our group enjoyed the stay. I would definitely recommend this one to any traveler. less

I will start by saying that the people that worked here were worth 6 stars! They were friendly, helpful and quick to check in and out. The breakfast was a typical breakfast from a chain and the food was hot and good. There were three things that detracted from our stay. We stayed in room 209 which I can say should not be in service as the room door is not square and does not close all the way. If you did not look the deadbolt, anyone could have walked in, a room key was not needed. In all my life, I have never seen a room door that was that far off from being square, no joke. The same for the bathroom, it wasn't square either. The shower also never got hot even after being on for 10 minutes (both in the evening and in the morning). The last challenge was the mattress. I think I felt every spring in the bed. Back to more positives, the room was clean and all things considered, quiet, even with the gap at the door jamb. I think we just had a dud room that management has to know about. What was disappointing is that when we stayed here, the hotel did not appear to be sold out and they could have placed us in a different room. I would give them a second chance based on the staff, location quietness. less

We were very disappointed by this motel. The check-in person was indifferent and kind of unfriendly (they weren't busy), the rooms were poorly insulated from noise and ear plugs were a must at night, the breakfast was luke warm even though we were there close to the start. The place felt a bit uncared for. less

Check-in was fast & friendly. We were cheerfully given a top floor room as requested. Our room was clean but not well maintained. The door lock was loose so you had to try several times to open it & double check that it latched when it closed. When we decided to take advantage of the exercise room, we were a bit disappointed to find some of the equipment parts were missing and the treadmill was a bit inconsistent with its pace. Hotel exercise facilities are notoriously basic but it was a real challenge here. Then, in the middle of the night, we discovered that the heat/AC unit didn’t work. It blew air but wouldn’t heat. We were lucky that the weather wasn’t super cold & the room ended up just being on the chilly side but it made you want to rush with showers so you could leave to get warm. Ran out of hot water in the shower & the water pressure was so high it felt like it would peel your skin off. Overall, our stay was not that comfortable. The hotel is convenient to find and had several choices for restaurants within a mile or so. However, we will not choose to stay here again if ever in the area. less

I stayed here again on 2-12-20. Check in was very easy with a quite friendly staff member Christin. The room was nice and clean and bathroom very clean. Hotel interior appealing in appearance and clean. The breakfast was tasty and well presented. My room was very quiet. I had a serious computer problem and front desk staff member Illiana went above and beyond in her attempts to fix it while answering my several computer illiterate stupid questions. Upon her suggestion I left it for a night time staff member, Jason, to attempt a repair. The next morning Jason presented me with a completely functioning laptop. I thank both of you for the fix and for being exemplary BW employees. Aside from the laptop fix, this is an excellent BW + location. less