Best Western Plus Monterrey Colon

Dinosaur Internet Reward points not valid it fail to place them to the card. Swimming pool temperture is always cold. Their dryer only works for 30 min .you must unplug it and wait till it cools off. Breakfast is the same the customers had to ask the staff to refill the items. Parking is limited. Too noisy our room on the second floor was next the laundry room. One of the cards to open the room had to be rest several times. less

You can understand that hotels get renovated to improve customer experience, right? but you cannot expect to get high rates for a dusty/dirty hotel. It was not only expensive but very old/cheap furniture inside, power outlets exposed... I had the manager providing me with another room as I had to pay in advance when I came in. There are several other options (cheaper, roomier and comfort) for a lower price compared to this awful hotel. I was told that renovation will last until February 2019 so please keep away from here until then less

It is worst hotel of entire Latin America no internet no food they served two type of Breakfast one complimentary and second in the restaurant. If you choose room with breakfast then God bless you because this complimentary breakfast is like "Prisioner Food" no hot coffee no fresh fruits . Internet don't work at all in the room in the lobby. Rooms are dirty bathroom smells very bad restaurant staff is very rude they don't bother about guest they are always busy in their's phone . less

Excellent services for the staff but the Internet was very bad , also some room the water for shower is hot extremely hot , can't take a bath . Air condition has problems . They offer help to move around with their own transportation . Very nice person the driver . less

the services is good and polite, the room is good also, but around you cannot find store or restaurant, but the rest is ok, you can find transportation free to every where, is nice place to stay, 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 less