Best Western Plus Monopole Metropole

This hotel was well positioned for inter-railers being a short 5 minute walk from the station. The hotel itself was nothing special, but the service proved to be very friendly and helpful. Not only were they happy to describe the best things to see in the city, but they were keen to outline where they could assist with discounts. The rooms were nothing memorable, but were clean enough and the hotel was very good value. Breakfast was a bot disorganised with a few dishes being out of stock. less

Room is spacious and clean with a comfortable bed and great shower. Very good breakfast for €13 and the staff are very friendly and helpful. The hotel is also very well situated within easy walking distance of the railway station and many popular tourist attractions. less

The Best Western Plus Monopole Metropole is conveniently located a short walk from the train station. The staff were friendly and welcoming and helpful with our few requests and questions. Room was not especially large, but was adequate and recently updated in a pleasant, modern style. There are amenities such as bakeries, supermarkets, and good restaurants located within easy walking distance from the hotel. The hotel is also ideally located for exploring the Christmas markets in the Petite France area (but all others in Strasbourg are also within reasonable walking distance). Overall good value and a pleasant stay. Recommended. less

After staying at a five star expensive hotel in Frankfurt with quite appalling customer service, this hotel was a very welcomed experience! There is a blonde lady, I think her name is Monique who is on duty in the morning and she has to be one of the best customer service people I've ever come across. A lot of hotels do not provide good customer service no matter how expensive they are. She was the only person on duty and was trying her hardest to serve me and some customers before me at the same time. She was very friendly, pleasant and courteous and I loved how methodical her approach was. She gave me my keys, explained everything without me needing to ask, like WiFi, breakfast, and even took out a city map showing me where the hotel was and where all the key places are. You cannot fault this place for service. The lady on the evening shift is also very nice and just settled my bill without any issues. All those hotels and five star hotels (look at my most recent review of the Steinberger Hof in Frankfurt who provided awful service), they need to come here and take a leaf out of their book. The room I got was great. On the fifth floor, so quiet and the room was brand new. It would be good if the toilet was inside the bathroom because if I could take one bad point it would be that it took up too much space and I wanted a larger room and felt it was a little crammed for a normal 25sqm room. Normally a room that size would be spacious because the toilet is inside the bathroom. Great location and very close to the train station as well as the historical city centre. I would stay here again for sure. less

We selected this hotel for the last night of our 10 day stay in France. Huge mistake. The hotel advertises parking by the bellman, Upon arrival I was told that no parking was available even though I showed the desk person where I had requested parking as advised. Too bad, we can point you to a public garage 6 blocks away. Parking and a bellman were the only reason I selected this hotel. There are much better properties in Strasbourg. Hotel quality is very worn. The only elevator makes a very loud clunk and shakes violently when it moves. The room is 1 foot wider on each side and 2 feet longer than the bed. I have already stayed at another hotel in Strasbourg, the Hotel Gutenberg which has much larger and more luxurious rooms than this dump. Overall the Sheraton: poor hotel poor value and abhorrent service. less