we stayed at this Best Western for three nights....since check - in time is 3:00 PM the Bellman on duty checked our Language and parked our car ( there is a charge ) go for it, it makes life so much easier.
We checked in at the reception with charming " Claudine ", she was very helpful throughout our stay and was our point person. Other staff- members were very friendly and counties as well. We like to deal with one person when staying at a Hotel and we found Claudine who managed every request we had to our satisfaction. JOB well done !! She suggested to drive to " Obernai " and check out this Village... we enjoyed it.
The BW is just one block away from the Train Station and a short walk to the star attraction " Petite France ".. we found the location of the BW very convenient.
We were accommodated in room No. 302... it is a nice, modern decorated clean room... Maid Service throughout our stay was excellent. The room has a high ceiling, There are two - twin - beds pushed together, clean white bed-linen , we slept good here, good lighting, a large TV by Phillips ( flat screen ), a desk, a coffee-maker , a Mini Bar, the rooms has a balcony with a blooming flower box, nice touch. There is good closet space, an in-room safe, an Ironing board with an Iron, ( in the closet ) .
The Bathroom is rather small, but clean with white towels, has a shower , hairdryer W/C , .
The Breakfast Room is large,and offers plenty of food. Fresh Fruit, Cold Cuts, cheeses, fish, yogurt,juices,cereal, eggs, you brew your own coffee ( I like that ) Espresso /Cappuccino.. there are assorted cakes, croissants ...in other words plenty to eat.
Upon departure, " Claudine " arranged that our car was brought to the entrance of the Hotel and we had help to load our bags into the car, just great Service all around... We defiantly recommend staying here. less
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this review
Thank you so much for your great review and thank you for mentionning Claudine and with her our entire team. They do a great job everyday to make our guests' stay comfortable and enjoyable. Without them, all our investments, refurbishing and improvings would be nothing.
We run our property as our home and would like it to be our guests'home in Strasbourg.
I hope to have the pleasure of greeting you back and send you my best and warmest regards from Strasbourg and Alsace,