Best Western Plus Monopole Metropole

The Best Western Plus Monopole Metropole is conveniently located a short walk from the train station. The staff were friendly and welcoming and helpful with our few requests and questions. Room was not especially large, but was adequate and recently updated in a pleasant, modern style. There are amenities such as bakeries, supermarkets, and good restaurants located within easy walking distance from the hotel. The hotel is also ideally located for exploring the Christmas markets in the Petite France area (but all others in Strasbourg are also within reasonable walking distance). Overall good value and a pleasant stay. Recommended. less

After staying at a five star expensive hotel in Frankfurt with quite appalling customer service, this hotel was a very welcomed experience! There is a blonde lady, I think her name is Monique who is on duty in the morning and she has to be one of the best customer service people I've ever come across. A lot of hotels do not provide good customer service no matter how expensive they are. She was the only person on duty and was trying her hardest to serve me and some customers before me at the same time. She was very friendly, pleasant and courteous and I loved how methodical her approach was. She gave me my keys, explained everything without me needing to ask, like WiFi, breakfast, and even took out a city map showing me where the hotel was and where all the key places are. You cannot fault this place for service. The lady on the evening shift is also very nice and just settled my bill without any issues. All those hotels and five star hotels (look at my most recent review of the Steinberger Hof in Frankfurt who provided awful service), they need to come here and take a leaf out of their book. The room I got was great. On the fifth floor, so quiet and the room was brand new. It would be good if the toilet was inside the bathroom because if I could take one bad point it would be that it took up too much space and I wanted a larger room and felt it was a little crammed for a normal 25sqm room. Normally a room that size would be spacious because the toilet is inside the bathroom. Great location and very close to the train station as well as the historical city centre. I would stay here again for sure. less

We selected this hotel for the last night of our 10 day stay in France. Huge mistake. The hotel advertises parking by the bellman, Upon arrival I was told that no parking was available even though I showed the desk person where I had requested parking as advised. Too bad, we can point you to a public garage 6 blocks away. Parking and a bellman were the only reason I selected this hotel. There are much better properties in Strasbourg. Hotel quality is very worn. The only elevator makes a very loud clunk and shakes violently when it moves. The room is 1 foot wider on each side and 2 feet longer than the bed. I have already stayed at another hotel in Strasbourg, the Hotel Gutenberg which has much larger and more luxurious rooms than this dump. Overall the Sheraton: poor hotel poor value and abhorrent service. less

we stayed at this Best Western for three nights....since check - in time is 3:00 PM the Bellman on duty checked our Language and parked our car ( there is a charge ) go for it, it makes life so much easier. We checked in at the reception with charming " Claudine ", she was very helpful throughout our stay and was our point person. Other staff- members were very friendly and counties as well. We like to deal with one person when staying at a Hotel and we found Claudine who managed every request we had to our satisfaction. JOB well done !! She suggested to drive to " Obernai " and check out this Village... we enjoyed it. The BW is just one block away from the Train Station and a short walk to the star attraction " Petite France ".. we found the location of the BW very convenient. We were accommodated in room No. 302... it is a nice, modern decorated clean room... Maid Service throughout our stay was excellent. The room has a high ceiling, There are two - twin - beds pushed together, clean white bed-linen , we slept good here, good lighting, a large TV by Phillips ( flat screen ), a desk, a coffee-maker , a Mini Bar, the rooms has a balcony with a blooming flower box, nice touch. There is good closet space, an in-room safe, an Ironing board with an Iron, ( in the closet ) . The Bathroom is rather small, but clean with white towels, has a shower , hairdryer W/C , . The Breakfast Room is large,and offers plenty of food. Fresh Fruit, Cold Cuts, cheeses, fish, yogurt,juices,cereal, eggs, you brew your own coffee ( I like that ) Espresso /Cappuccino.. there are assorted cakes, croissants ...in other words plenty to eat. Upon departure, " Claudine " arranged that our car was brought to the entrance of the Hotel and we had help to load our bags into the car, just great Service all around... We defiantly recommend staying here. less

Highly professional and caring staff, comfortable beds, generous breakfast. Very easy to reach both the Central Station and the city centre. The overall experience is very positive because the stay at the hotel combines a professional service with a very friendly atmosphere of home. less