3 star max. Definitely not a 4.
23/04/2017 bsgdy, Capelle aan den IJssel, The Netherlands
I booked this hotel via booking.com. it has been listed a 4 star, also on TripAdvisor. However, it is a 3 max! 150 euros pop re night is ridiculous given the facilities and room. The hotel has no rest... more
I booked this hotel via booking.com. it has been listed a 4 star, also on TripAdvisor. However, it is a 3 max! 150 euros pop re night is ridiculous given the facilities and room. The hotel has no restaurant. The lift is so small that it can barely fit only the baby carrycot and me. My husband have to climb the stairs. The hotel room is very small as well. We travelled with a baby carrycot which can't even turn in the room. He aware that you must close the second (inner) door when you leave the room. The outer door does not lock. Oh, and make sure you reserve a parking if you travel by car.
The only positives thing is that the staffs are very nice and always try to help. less
, Directeur général at Best Western Plus Monopole Metropole, responded to this review
thank you for your stay and review and I am sorry to read that we were not able to meet your expectations.
We don't run any restaurant, but there are many restaurants at a throw stones of our hotel. You're right, the elevator is not very big, but our hotel is over 100 years old and the elevators have been added and not built in. In one of the 2 wings, we offer rooms with a double door, which ensures a better sound-proofness and avoid any possible noise from the corridor.
You're totally right, it is always better to book the underground garage in advance, as we have a limited number of spaces.
I hope that we will have the chance to welcome you again for a future stay in our property. We have 3 different room categories, comfort, executive and deluxe. The main difference between each category is the size of the room.
I stay personally at your entire disposal for any help or question. Don't hesitate to contact me directly at email@example.com
with best regards,
Veronique Siegel, ceo