Unhappy Guest Frequent Traveler
I got to hotel at 2 pm knowing I was an hour early for check-in. I told the frt desk that I would take the first available room. It was at 3 a room was ready. In the AM I went for breakfast (left my ... more
I got to hotel at 2 pm knowing I was an hour early for check-in. I told the frt desk that I would take the first available room. It was at 3 a room was ready. In the AM I went for breakfast (left my room at 9:45 and had to wait on the elevator then was at frt desk at 10:04 and they said that breakfast was gone. Then about 11, I went down for coffee and there was no regular coffee out. I am unhappy with the service and the hotel hospitality which does not meet the standards I have enjoyed before. I will think twice about booking here again. less
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are sorry that you were unhappy with your stay with us. Our check-in time is 3 pm. We can always try to accommodate an early check-in, however we can never guarantee it. We are also sorry that you were unhappy that our breakfast bar closes at 10 am. We will also check about the coffee not being available, as we provide fresh hot coffee 24-hours a day. Thank you so much for your feedback.