Baseball Tournament Beware
Normally I would give this hotel a good rating, however be very aware they have no bend on their cancellation policy. We were going to stay there for a big baseball tournament this weekend, as we hav... more
Normally I would give this hotel a good rating, however be very aware they have no bend on their cancellation policy. We were going to stay there for a big baseball tournament this weekend, as we have several times over the years. Unfortunately the tournament got canceled due to weather. I completely understand the cancellation policy, but called to attempt to move my reservation to the coming weekend since that is when the tournament is rescheduled. The extremely rude lady that answered the phone told me there was a waiting list for this weekend and I was costing them revenue so I would be charged for the room-didn’t even attempt to get me booked for next weekend. No kidding there was a waiting list, it was for the tournament-pretty sure that waiting list disappeared when the tournament got cancelled. . Anyway, I do understand cancellation policies and by the letter of the law I do owe for 1 night. However, in the future I will stay elsewhere when we are in town for tournaments. They just lost a customer that has stayed there several times over the years. I hope they enjoy the last $100 they will ever get out of me or anyone else I can convince to stay elsewhere.
A travel baseball parent less
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are so sorry that you were unhappy with your experience with us, most notably our cancellation policy. We will definitely look into your situation to see what could be improved.