Go-to of the past
This used to be my go-to hotel to stay. Easy in, easy out, until my last stay. There was a wedding party staying there. The drunken guests kept me up all night, beating on my door, trying to come in, ... more
This used to be my go-to hotel to stay. Easy in, easy out, until my last stay. There was a wedding party staying there. The drunken guests kept me up all night, beating on my door, trying to come in, partying in the parking lot. The staff was aware of the situation and did nothing for the comfort of the non-wedding guests. I slept for two hours (maybe) and all I heard from the staff was “Well, you probably got more sleep than I did.” Really? I was paying for my sleep. They weren’t! It was probably an isolated incident, but I expected an apology at the very least. I’ve rented a lot of rooms at this location, but it will be the last. There are other places to stay in Greenville. less
Susan S, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
Thank you for reaching out about your stay with us. We are sorry that you had issues with another group. We will use your review to better improve our quality of stay for guests when we have large groups also staying with us. We hope that you will consider staying with us again so that we can provide the excellent customer care that we strive for.