Best Western Plus Monica Royale Inn & Suites

3001 Mustang Crossing Annex, Greenville, Texas, 75402-3648, United States
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Best Western Plus Monica Royale Inn & Suites

Indulgence, relaxation and comfort can all be found at an unbeatable value at this Greenville, TX hotel located near L-3 Communications. From attentive staff to complimentary evening receptions, youll find all you need and more at this Greenville ho show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
3001 Mustang Crossing Annex, Greenville, Texas, 75402-3648, United States

Reviews of Best Western Plus Monica Royale Inn & Suites

Traveller Overview:
4.5 Rating: 467 reviews
Excellent 71%
Very Good 16%
Average 5%
Poor 2%
Terrible 4%
Rating

Maplelawn32, wrote review 28/03/2021

Unhappy Guest Frequent Traveler

I got to hotel at 2 pm knowing I was an hour early for check-in. I told the frt desk that I would take the first available room. It was at 3 a room was ready. In the AM I went for breakfast (left my ... more

Owner Response
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are sorry that you were unhappy with your stay with us. Our check-in time is 3 pm. We can always try to accommodate an early check-in, however we can never guarantee it. We are also sorry that you were unhappy that our breakfast bar closes at 10 am. We will also check about the coffee not being available, as we provide fresh hot coffee 24-hours a day. Thank you so much for your feedback.
Rating

Lorin J, wrote review 18/03/2021

Stay away

Most horrible experience I’ve had an especially for Best Western plus it might as well have been a budget inn nothing worked everybody how to use our stairs especially to go to top floor up and down t... more

Owner Response
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
Hi, Lorin, we so sorry that you were unhappy with your stay with us. Unfortunately, our elevator did have to go out of service for a brief period. We did work diligently to bring it back to working condition for our valued guests.
Rating

CindyD2152013, wrote review 03/03/2021

Worn out!

I checked reviews before booking ,and the Monica Royale got decent reviews. The exterior is very nice, but the hotel is worn out inside! I even checked reviews again to see if I had booked the wrong h... more

Owner Response
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
Hi, Cindy, We are so sorry that you were unhappy with your stay with us. We will definitely look into your comments to better improve our quality of service. We do hope to have you stay with us again soon that we can provide a better experience.
Rating

Traveldenali, wrote review 26/02/2021

Baseball Tournament Beware

Normally I would give this hotel a good rating, however be very aware they have no bend on their cancellation policy. We were going to stay there for a big baseball tournament this weekend, as we hav... more

Owner Response
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are so sorry that you were unhappy with your experience with us, most notably our cancellation policy. We will definitely look into your situation to see what could be improved.
Rating

rakolla2000, wrote review 08/02/2021

Best western really is the best

Clean , quiet and very nice looking with a staff that dose every right It was cl very cold outside and there was a bunch of things going on in town so being able to go back to the room and hide out... more

Owner Response
Best Western, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are so glad that you enjoyed your stay! We hope to have you stay with us again soon!