Best Western Plus Monica Royale Inn & Suites

I got to hotel at 2 pm knowing I was an hour early for check-in. I told the frt desk that I would take the first available room. It was at 3 a room was ready. In the AM I went for breakfast (left my room at 9:45 and had to wait on the elevator then was at frt desk at 10:04 and they said that breakfast was gone. Then about 11, I went down for coffee and there was no regular coffee out. I am unhappy with the service and the hotel hospitality which does not meet the standards I have enjoyed before. I will think twice about booking here again. less

Most horrible experience I’ve had an especially for Best Western plus it might as well have been a budget inn nothing worked everybody how to use our stairs especially to go to top floor up and down the service was horrible the room smelled and dirty their parents at the hotel was horrific less

I checked reviews before booking ,and the Monica Royale got decent reviews. The exterior is very nice, but the hotel is worn out inside! I even checked reviews again to see if I had booked the wrong hotel. Staff was very kind, but it just didn't make up for the worn out room w/old drapes, thin carpeting, wobbly table, not enough outlets, and border line clean. For sure it was not up to the standard of BWP hotels we stay in. Disappointing! less

Normally I would give this hotel a good rating, however be very aware they have no bend on their cancellation policy. We were going to stay there for a big baseball tournament this weekend, as we have several times over the years. Unfortunately the tournament got canceled due to weather. I completely understand the cancellation policy, but called to attempt to move my reservation to the coming weekend since that is when the tournament is rescheduled. The extremely rude lady that answered the phone told me there was a waiting list for this weekend and I was costing them revenue so I would be charged for the room-didn’t even attempt to get me booked for next weekend. No kidding there was a waiting list, it was for the tournament-pretty sure that waiting list disappeared when the tournament got cancelled. . Anyway, I do understand cancellation policies and by the letter of the law I do owe for 1 night. However, in the future I will stay elsewhere when we are in town for tournaments. They just lost a customer that has stayed there several times over the years. I hope they enjoy the last $100 they will ever get out of me or anyone else I can convince to stay elsewhere. Signed, A travel baseball parent less

Clean , quiet and very nice looking with a staff that dose every right It was cl very cold outside and there was a bunch of things going on in town so being able to go back to the room and hide out , relax and take a break from it all was great and they really came thru less