Ashley at the front desk gives Horrible Customer Service.
I have never been treated so rudely by a front desk clerk. We had traveled for 24 hours straight and went in to see if we could check in early. I was told that no one checks in early. They were so bus... more
I have never been treated so rudely by a front desk clerk. We had traveled for 24 hours straight and went in to see if we could check in early. I was told that no one checks in early. They were so busy the night before that not one room would be available before 3pm. So at 3 PM all of the rooms would magically be cleaned. We had a reservation but Ashley didnt care. She was rude and unprofessional. She didnt try to work with us at all. I will be writing to corporate because I also worked for Best Western previously in Colorado. We go out of our way to make our customers happy. Ashley needs to be removed from the front desk. She ruined this business trip and I will most certainly tell everyone I can to not waste their time here. less
Best W, General Manager at Best Western Plus Monica Royale Inn & Suites, responded to this review
We are so very sorry that we were unable to provide an early check in after your long travel day.
Unfortunately, we can never guarantee an early check in, especially on busy departure dates. Again, we are sorry that you were unhappy with your stay with us.