Clean it! Fecal matter on the toilet, half inch of dust on the light fixtures, old soap in the shower, mold everywhere, tv was not connected to the cable box, hair trimmings in sink, toothpaste on the... more
Clean it! Fecal matter on the toilet, half inch of dust on the light fixtures, old soap in the shower, mold everywhere, tv was not connected to the cable box, hair trimmings in sink, toothpaste on the mirror, black hand prints on the doors.... the springs sticking out of the mattress injured me. There was no breakfast options provided and the restaurant doesnt open until check out time. It was disgusting and i will never go back or send anyone less
BW Mission, General Manager at Best Western Plus Mission City Lodge, responded to this review
We are extremely sad to read your review and with respect, we believe that this is an unfair assessment of our property.
As a Brand , Best Western uses the "We Care Clean Program" that exceeds industry standards. It is our duty and commitment to provide a safe and comfortable stay for all of our guests.
During the Covid-19 pandemic we have strict and detailed cleaning procedures in place, and our hotel follows strict guidelines provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and Health Canada.
Protecting guests and employees is our highest priority and today is most often achieved through a tremendous focus on cleaning practices. Travelers can rest easy knowing that we are putting the safety and wellbeing of guests and employees first.
Our "We Care Clean" program includes the implementation of measures to improve safety – such as the installation of social distancing practices and personal protective equipment (PPE) – as well as the enforcement of heightened and comprehensive cleanliness standards on an ongoing basis across five key areas: (1) Front Desk and Lobby, (2) Guest Room and Housekeeping, (3) Temporary Breakfast Offerings, (4) Public Amenities, and (5) Hotel Employees and Staff Requirements.
We invite you contact our Front Desk Manager or General Manager, so that we can clarify any issues that you encountered.
Our hotel strives to maintain very high customer service standards, so we certainly want you to be confident in our product and once again invite you to contact us.