Never stay here again! Worst service!!!
10/08/2018 Sue C,
This was the worst front desk staff I've ever experienced. I booked a room 8 months in advance. We requested early check-in (between noon and 2pm) as we were attending a wedding at 4pm. Received co... more
This was the worst front desk staff I've ever experienced. I booked a room 8 months in advance. We requested early check-in (between noon and 2pm) as we were attending a wedding at 4pm. Received confirmation for early check-in. When we arrived we were told we couldn't have the room until 3pm. This didn't work for us as a shuttle was scheduled to pick us up at 3pm. We were given a choice to check in at 3pm or she could open the pool washroom and we could change for the wedding in there.
Then on the day of check out the elevator wasn't working and we had to carry our luggage down 4 flights of stairs and my wife has a bad knee. We found out later that there was a service elevator that they could have offered us but didn't. less
Chester H, Manager at Best Western Plus Mission City Lodge, responded to this review
I apologize that you were not able to check in early along with the rest of your wedding party. Although we try our best to accommodate every guest who requests early check ins, there will be instances when we will not be able to do so. Our stated check in time is at 3pm and our check out time is at 11am. Depending on occupancy and the times guests check out, we sometimes are not able to allow an early check in if the rooms are not ready. We understand that with wedding times being an issue, we always try to move rooms around to accommodate the request or advise that early check in is not guaranteed. However, we did manage to get many of the wedding party checked in early. Its unfortunate that we are not able to do it for the entire wedding party.
I also apologize for the elevator being out of order. As with most things, it would happen during the weekend. We requested an emergency repair person to look into the elevator, and had it up and running again by mid morning before most guests were checking out. Our third floor is also on the ground level from the rear parking lot, and we would have been happy to help carry luggage for you.
Best regards, and hope you had a great time at the wedding nonetheless .