Does not deserve the "Plus"
We have stayed at multiple Best Westerns. However, this was the worst one so far - it really needs an updating. The room had a funny smell, so we were moved. That was nice they did that. However, ... more
We have stayed at multiple Best Westerns. However, this was the worst one so far - it really needs an updating. The room had a funny smell, so we were moved. That was nice they did that. However, the new room looked old and multiple things were wrong. First, the black out curtains don't move. They are permanently only to the sides. This was a problem since our room faced some kind of factory/warehouse that had bright lights on all night. Second, we tried to call to the front desk and the phone didn't work. Next, everyone in our family decided to sleep without pillows because they were so high it hurt our necks. Also, the toilet looked like it hadn't been clean. Lastly, the pool and jacuzzi were closed and they didn't even have that on their website. In addition, they are still doing those pick up bags for breakfast. Oh - and there was only one other guy on our whole floor and he had a dog that we could hear bark through the door (that had a big gap at the bottom of it). I was really disappointed in my stay here and won't return. less
Mary Stewart, General Manager at Best Western Plus Mishawaka Inn, responded to this review
I apologize for the problems with your stay and I understand how frustrating it must have been to have issue after issue and then not be able to sleep well due to the dog down the hall. I am the new General Manager at the Best Western Plus and I am working diligently to resolve all of these problems and make the Best Western Plus a clean and comfortable place you will be happy to stay. I appreciate your feedback and hope to see you again in the future.