Nice Hotel - Sleeping Staff
14/05/2018 John D, Harbor Springs, Michigan
The facilities are very nice, so I do not like to have to leave a negative review. Plus, my check-in staff (Mo) was very professional and did a great job. However, the morning staff was not good at al... more
The facilities are very nice, so I do not like to have to leave a negative review. Plus, my check-in staff (Mo) was very professional and did a great job. However, the morning staff was not good at all. I came down about 15 minutes after breakfast was scheduled to start, and there was nothing happening. A sign at the front desk said to call "0" since they were off doing something else, and a man was ringing the phone over and over for literally 5 minutes. No coffee or anything ready, and I found out why - the young man in charge was sound asleep on the chair in the breakfast room. I came down 30 minutes later - same thing. Another 30 minutes, I came back and he was racing around and said "sorry - we are a bit behind schedule." Of course! He was literally sleeping on the job. How offensive - and what a shame because people have obviously invested a lot in making it a nice motel. Even when checking out, once I found the man who handled that (he was outside smoking) I mentioned the sleeping man, and he said "yes, he was just catching up." That's preposterous. An example how the weakest link can ruin the whole experience less
Connie H, General Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to review our hotel. I am happy that you were pleased with your accommodations at the hotel but sorry that your experience ended in such a negative way. It is not permitted for hotel staff to conduct themselves this way. I hope that you give us another chance to make your stay amazing in every way.