Old and tired. Sustainability fees going where?
This hotel charged more than 200/night for our room which had two beds. Musty carpets and a tired interior which is worth more like 125 tops. This is High Level's nicest hotel but it's old and needing... more
This hotel charged more than 200/night for our room which had two beds. Musty carpets and a tired interior which is worth more like 125 tops. This is High Level's nicest hotel but it's old and needing a facelift.
Friendly staff though, which was nice.
Hotel gouged me for a $5/night sustainability fee after we checked out though, which sucks since the breakfasts are all disposable and they use lots of styrofoam with takeout orders. Mgmt will probably chime in and say how it's for covering sending the laundry to some place in Grimshaw for cleaning....whatever. Beginning to think my best bet in High Level is to just sleep in my car. ;( less
Tareq Morad, General Manager at Best Western Plus Mirage Hotel & Resort, responded to this review
Thank you for taking the time to give us your feedback. I would first and foremost like to say that despite the fact that the Best Western is High Level's newest hotel, built a mere 10 years ago, we have just undergone a number of renovation this past year which have included the following; brand new carpeting in all of our rooms and common areas, brand new bedding, brand new mattresses, brand new curtains and sheers, upgraded wifi, and renovations to our gym. We are constantly making upgrades in accordance with brand standards. Your contribution towards our sustainability levy is greatly appreciated and helps us with a number of "green" incentives, such as towel recycling, use of energy saving initiatives, and other matters of efficiencies which reduce consumption of waste and energy. We are an active "Green Key" member, a leading international eco-label awarded to accommodations and other hospitality facilities that commit to sustainable business practices. Unfortunately, due to the recent circumstances around the COVID-19 pandemic, we have been forced to use disposable packaging to offer our guests breakfast and takeout. Under normal circumstances we offer a beautiful breakfast buffet but that is not permitted during this time. We hope that things resume to normal in the very near future so we can deliver the experience guests have come to know and love at the Best Western Mirage. I am glad to know that our staff offered you their friendly hospitality and hope you will give us another try in the future.
All the Best,