very poor service , no regard for disablities .
I expressley rang and asked for a ground floor room as my husband is disabled. We were given a second floor room, which we could not access, so they gave
they gave us a smaller room on the ground flo... more
I expressley rang and asked for a ground floor room as my husband is disabled. We were given a second floor room, which we could not access, so they gave
they gave us a smaller room on the ground floor , I had to sleep sitting up on the couch. And it still cost over $200.
When trying to confirm a downstairs room upon our return, I was told they could not guarantee it, and this is the email I just received.
"we cannot guarantee a specific room, on a specific floor or a specific side of the hotel, I did say the booking is of course guaranteed by your credit card but your requests are not.
This is just how it is in the hotel industry"
This is the response from the manager. less
136tareqm, Front Office Manager at Best Western Plus Mirage Hotel & Resort, responded to this review
Dear Guest,
We apologize once again for not being able to fulfill your request that evening. Sometimes occupancy of a specific room is out of our control, that is why we always confirm when guests make specific requests that we cannot guarantee any particular availability. At that point it is up to the guest to proceed with the booking and the associated cancelation policy or not to. I am very pleased to know that this was confirmed up front, and disappointed that we could not provide you with what you wanted. The last thing we want is an unsatisfied guest. We apologize once again.
Kindly,
Mark Lopez