Excellent customer service
23/05/2017 C H, Barrie, Canada
Was able to check in early. Got to my room and it wasn't made up. Called the front desk and they immediately moved me to an upgraded room. Front desk staff came and took my bags for me with profuse... more
Was able to check in early. Got to my room and it wasn't made up. Called the front desk and they immediately moved me to an upgraded room. Front desk staff came and took my bags for me with profuse apologies. Upon check out the next morning, the same front desk staff member was working and she called me by name before I even approached the desk. I was very impressed as the hotel was full with three weddings all staying there. Again the staff was full of apologies for the original room not being ready. Very attentive to customers and ensuring that they are pleased with their stay. less
ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you for taking the time out of your day to post the review on Trip Advisor. We were so sorry that the room was not made up when you arrived. This is certainly not typical and we take every precaution to prevent this from happening.
We were extremely appreciative of your understanding and I'm so glad that you were able to get into your room early to get ready for the wedding.
We hope to have the opportunity to welcome you again the next time you are in the area.