Good service but health concern
30/10/2016 EKingslea, Kingston, Ontario, Canada
The service desk was very polite and friendly. My colleagues and I were staying here overnight for a conference which was taking place the next morning. We reserved two adjoining rooms. When we walked... more
The service desk was very polite and friendly. My colleagues and I were staying here overnight for a conference which was taking place the next morning. We reserved two adjoining rooms. When we walked into our bedrooms the smell of Mildew/Must was very strong. I have always had asthma primarily as a kid though, so I never carry an inhailer with me anymore...being in this room for 10 minutes I had great difficulty breathing. When I looked closely at the edge of the carpet in the bedroom, it appeared to have mildew or incredibly built up dust all along the walls. I called the front desk and requested moving to a different room...the staff at the desk were happy to accommodate. Our new room smelled much better but still musty.
In addition to the air quality in our original room, there were visible handprints all 4 of our headboards (which looked greasy) and the sheets on one of the beds appeared unchanged and due to the lack of housekeeping on duty at 8PM, we were provided with sheets to change the bedding ourselves. less
ccookson2016, General Manager at BEST WESTERN PLUS Milton, responded to this review
Thank you for the lovely compliments on our front desk staff. We pride ourselves in having a team of professionals, who are dedicated to ensuring your stay is above your expectations.
We are sorry that you experienced some health concerns during your stay, however are happy that we were able to accommodate you in a different room. We have reviewed your comments with our team, as it is imperative that we maintain top ratings when it comes to overall cleanliness.
We look forward to welcoming you back in the future and encourage you to let us know how we can make your next stay that much better!