Very clean but nothing is complimentary
29/12/2016 Hikingrocks, Port Elgin, Canada
The room was very, very clean, which is extremely important to us. For that reason alone we would consider staying here again however, there is nothing complimentary. Coffee is available in the room... more
The room was very, very clean, which is extremely important to us. For that reason alone we would consider staying here again however, there is nothing complimentary. Coffee is available in the room but has only coffee whitener, no real cream. There wasn't even lotion in the bathroom, which disappointed as I did not bring any assuming there would be some. We arrived Christmas Eve around 2:00 and looked forward to a cocktail in the bistro before heading out to a family get-together but was told it was closed (even though we noticed that the sign outside was flashing "open" when we were leaving the hotel). We usually stay elsewhere at a similar rate where we have been spoiled with wonderfully brewed coffee 24/7 and complimentary breakfast. Our alternate location gives us a feeling of home away from home, which we did not get here. less
ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Happy New Year to you! Thank you for taking the time to rate us on Trip Advisor. We appreciate your kind words about the cleanliness of our rooms. We really value your feedback and want to ensure that our guest experience is a home away from home feeling. As such, with a new year comes new changes which we are diligently working towards implementing within the very near future.
We hope to have the opportunity to welcome you again in the near future and really thank you for your business.
All the best,
Guest Relations Manager