Best Western Plus Milford Hotel

First visit to this hotel, and during these difficult times, the hotel was clean, and had hand sanitizer everywhere for guests to use. We felt quite safe on that score. The issues that we had , there was not enough staff at all, to run this hotel efficiently!!! We have stayed at many Best Western Hotels in the past, so we are used to how they are run. There was one member of staff who was on reception checking people in, answering telephones, running up to check if guest rooms were ready, running through to the restaurant to serve meals and drinks, filling up the boxes of toiletries etc, the list goes on! There was no chef to cook the breakfast, therefore another girl who was not meant to be in the kitchen was doing that, whilst the reception girl ( again ) was running through to serve drinks and breakfast, whilst doing her reception duties in between. We waited over one hour each morning for our breakfast, which wasn't great. It was cold and had items missing. A group of four people behind us got up and walked out, after complaining about the wait. Some items listed on the menu were not available on both days either. There was no manager on site whatsoever, for the two days we were there. It was not the poor girls fault, they were run ragged with everything that they had to do, and they did their very best under the difficult circumstances. They were doing twelve hours plus shifts, but still managed to smile, and be polite. Overall, the hotel was nice, but the staffing issues were ridiculous on that particular weekend, and for a Best Western Plus Hotel, frankly it is not good enough!!! Special mentions and thanks to Ali, Jordan and another long blonde haired young lady, ( we didn't get her name ) ,who worked so very hard . Regards S Conner. less

Me and my partner were very happy with our visit. Comfy rooms with good TV's. Great location for getting in and out of Leeds. Staff were great and very hard working, can't recommend enough. Felt safe and well looked after. Quality value for the price! less

Just returned from a 2 night stay. My partner & I have stayed on 2 pervious occasions and it’s always been a lovely stay. We booked this visit pre lock down, I was slightly apprehensive to stay as we have yet to visited any where since lockdown was eased. I rang ahead to ask them about what they had in place in terms of safety measures & after answering my million and one questions I felt confident they had everything handle and they really put my mind a ease. When we arrived we knew we made the right decision to come, they had hand sanitizer everywhere you could possibly need it, we knew the hotel was clean from our previous visits but they’ve stepped it up next level the place was spotless and you could tell they’re cleaning all the time to keep us safe. We booked a slightly bigger room this visit & it was well worth it! Huge comfy bed & sofa to relax on which makes a difference when you’re staying a couple of days! We ate in the restaurant both nights & couldn’t fault in! Salmon on the second night was BRILLIANT would recommend. The staff we came across over our stay were all absolutely fantastic & are the reason we’ve already booked to come back. All in all our stay was lovely. Faultless. less

Where to begin!? This nightmare hotel should not be open. The lead manager was hardly present, there seemed to be two young girls utterly exhausted who were trying to keep the place running. We tried to cancel before staying given the situation with covid-19, the manager Ebony refused but did offer a refund. The response took weeks to get back from her. We took the plunge and turned up late on Friday. The girl greeted is explained that toiletries and teabags etc were to be gathered from boxes in reception. We thought this smacked of pushing liability to guests if they use items. We went to room 47. Screws hanging out of the door lock. TV did not have channels Stains on the ceilings Dirty floor around the bed Poor battered finishes Only one towel that was damp and stained at arrival Subsequent towels fresh but most were stained. View was terrible You car hear people having sex as the walls are so thin Door didn't shut properly Ceiling tiles pushed up and inside roof exposed. Downlights hanging down Breakfast was cheap and vile. Nothing like the £12+ per person price. Number left on reception when unmanned went through to a girl who was in bed! Not even working. Hotel manager was only seem in passing once. The staff said they'd struggled getting maintenance in. Look at the photos to make up your own mind. I should have been offered a full refund. Avoid this room at all costs. less

We stayed here for three nights recently ...the hotel is very good but very understaffed...there was usually one member of staff on at a time and they were expected to manage the front desk, the bar and serve in the restaurant at mealtimes. The management need to employ more staff before they wear the existing workers to a frazzle but well done Ebony, Ali and Jordan you all did a wonderful job under very trying circumstances. Thanks less