Helpful & Very Understanding Staff
21/02/2019 Maria M, County Dublin, Ireland
Myself and my husband had booked this hotel for a weekend as we were visiting a very ill friend in the area. We chose this hotel as it was near his residence and also not too far from the ariport. Ho... more
Myself and my husband had booked this hotel for a weekend as we were visiting a very ill friend in the area. We chose this hotel as it was near his residence and also not too far from the ariport. However, a few days before our arrival sadly our dear friend had passed, but we still chose to stay here at the Best Western to meet up with family and friends of our dear departed friend. The staff were absolutley amazing, as we tried to organise a number of rooms for next week after we attend the cremation service, needless to say people in our group were a little upset and anxious, trying to book many rooms and deal with the overall issue we had to face, we also tried to book some small area for after the service with sandwiches etc for the guests who were attending. On arrival Stefan was on reception, he was absolutley amazing and very sympathetic and sincere with us and our situation. He ensured our room was ready, even though it was much earlier than check in time. He helped us calmly in assisting us with booking our rooms for the other party members for next week, and made us feel so at ease. He then contacted his colleague who assisted us with the room for next week in where we could have a small get together in memory of our dear friend. During the afternoon and following morning, David in the Bar & restaurant was delightful and also very sympathetic to our needs. The following day I went to reception and spoke to Ebony requiring if possible we could have a late departure the next day, as our flight to Ireland was in the evening, she did so with such professionalism and it made us less anxious the next day knowing we did not have to hurry out of the hotel at the usual time of 11am. All the staff overall, were extemely helpful and looked after our bookings for next week. (Sorry I cannot remember the girl's name who looked after the room hire & sandwiches for us for next week, but she was very helpful also). The staff are a credit to the hotel and provide a wonderful service. We also had breakfast on the two days and one evening meal, which we could not fault. I will be back next week for the sad occassion, but I must add that I would not like to stay anywhere else, as the team here are wonderful. Thank you all. less
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this review
Hello Maria M,
I am so happy that everything has been great for you so for and all of us here are excited to welcome you back on Monday as well. When these situations happen i think it is so important to have the staff assist you in any possible way we can and i'm very pleased to hear this was done for you. All of the rooms are on the system plus the function you have booked it is all organised and we can't wait for you to return and have another great stay with us.
I will be letting all the staff know now how great they have been and how much they have impressed you.
Look forward to seeing you on Monday.
Thank you very much