The overriding impression from this hotel was that the owners/managers cared for their customers and their image and service levels. The staff were excellent, the room was comfortable and well supplied with all the amenities and toiletries one could hope for.
The restaurant was lovely and the service at dinner was graciously old fashioned - met at the door, seated in the lounge area and brought menus, escorted to the table ... The food was good but not outstanding, but the attention made up for it.
There was a large variety at breakfast - Continental and English - and the eggs were cooked to order which was a pleasant surprise.
A small hitch was the fact that the windows in the room could not be opened (this is the case with all the rooms) and we like to sleep with fresh air. Our room did not face the motorway, so noise and pollution should not have been an issue.
The hotel was booked on our behalf and we had not expected it to be out of town - it took a good 20 minutes to get to a 10am appointment in the centre of Leeds.
We subsequently stayed at three or four more "motorway" hotels across the country after this one and none came up to the same standard. less