Best Western Plus Milford Hotel

We stayed here for 18 days whilst renovating our new home . We had a non smoking superior room , the room was immaculate and smelt lovely and fresh , the bathroom was really clean, it shone. The food was excellent and served by helpful friendly staff . The decor was light and modern and there was plenty of lounge room to relax in with a drink at the end of a long day. The only thing this hotel lacks is a pool ,if it had one it would be a 4 star hotel. Well done to acting manager Harry and all the staff and thank you for making our stay so good. , less

Reservation was ok although I had difficulty with the group reservation number not connecting and then recognising menu options, I noticed that the published number on google is not the number you are calling when you press ‘call’ from the listing. Check-in was lengthy as the person in front was trying to change rooms and had a story he was going to finish regardless of the time he was taking up, the only thing that saved me was his wife noticing he had accumulated a que. The room was clean and tidy and well kept. Sadly a wholly positive review ends there. The zip and link mattress had seen better days so it was a struggle not to roll off the edge. I’d like to say I’m over egging it but when you sit on a bed and sink to the base it’s never a good sign and I’m a light fella. Room 13 was very unlucky with doors banging through the night so just as I drifted off there was another thump and I was awake. Breakfast service was slightly severe, although it was nice to see that all the guests were treated in the same way, not just us. Pastry on the buffet was dry and unappetising which was a contradiction when they have some other lovely touches (like honey on the comb) - it’s a bit of a mismatch. Scrambled eggs on toast came out dry and just warm, double espresso in a large coffee cup was so watered it tasted like filter coffee. On check out housekeeping leaning on a vacuum, the receptionist and breakfast waitress holding court at reception so I wasn’t even asked if I’d had a nice stay. The interaction was ‘you have X left to pay’, no thank you for staying, no have a safe journey. Overall and taking service into account I’d say the room was overpriced by £30. I’ve had better service with Premier Inn. less

I have stayed at this hotel a few times over recent years, and have always enjoyed my stays. Lovely executive rooms, great breakfasts, nice restaurant, etc, and I am almost certain to return again. However, I feel since the change in ownership, things are not as they were, towels probably need renewing, etc. I stayed recently during the hot weather, but struggled to sleep, etc, due to the air conditioning being out of action. I was moved to a standard room for my second evening, and refunded the difference in rates, for which I am grateful. On the plus side I would like to praise the staff who made sure my room switch was arranged and sorted - Amanda especially, but also Lisa and Kelly - thank you. less

Friendly staff, clean hotel, good value and pet-friendly. Had nice meal in the restaurant. Location is quiet. Hotel is surrounded by a somewhat scruffy caravan dealership which is the only minor negative in my view. less

I came for afternoon tea with my mum a few weeks ago and was extremely disappointed. We were advised by the man working in the bar/restaurant that he didn't have our afternoon tea booking and he asked us to go to reception. And added there would be a 20 minute wait as they hadn't made our scones. We informed the receptionist and she looked on the system and in a very relaxed tone told the man working in the restaurant that we had booked and she remembers taking the phone call. I am not sure who's responsibility it is to make sure the booking is passed to the restaurant/kitchen but neither of them apologised to each other or us. The receptionist didn't speak to us and explain what happen or provide any apology. We were asked to take a seat and advised that it would be 20 minutes (again no apology) and were provided with tea and told we could get a fresh pot when our food arrived. In the end our afternoon arrived at 4.10pm when we were booked for 3pm and there was no apology when it arrived and at no point during our visit, not even a simply sorry! And we had to ask for the extra pot of tea! The food was nice, however, I cannot understand how it takes over an hour to cook the scones as they are tiny and half the size of scones usually provided at afternoon tea! We paid with a groupon voucher and were given no compensation. If we had been paying in cash I would not have expected to have to pay the full bill and I half joked that I hope we will get some extras as I believe that would have been the right thing to do in this situation. And on seeing the size of the scones I can't believe an extra couple weren't added! I think to not even receive an apology is shameful! less