15/01/2019 Bluesboy52, Lytham St Anne's, United Kingdom
If there was an option to review the hotel as "good" I would have opted for that. I have always liked the hotel, the Queen Exec rooms are really nice, well equipped, spacious, etc, but they are in dan... more
If there was an option to review the hotel as "good" I would have opted for that. I have always liked the hotel, the Queen Exec rooms are really nice, well equipped, spacious, etc, but they are in danger of losing my custom. But, staff are generally really nice, and very helpful. I have stayed at this hotel a number of times over recent years, during which things have changed quite a lot, and generally not for the better. The change in ownership seemed to be when things began to change. I was disappointed to find on arrival that there are still problems with the airconditioning/heating in some rooms a year after I first experienced them. Also, it felt as though there was some reducton in things like the quality of toiletries, only one bottle of water (instead of two) in the fridge, less than fluffy towels, etc. Cost cutting maybe? The saving grace are the staff who are really helpful and I can't praise them enough in the circumstances. less
802taramilford, Manager at Best Western Plus Milford Hotel, responded to this review
Thank you for taking the time to leave a review about your recent stay with us at the hotel. I really do send my apologies that you feel like our standards have dropped but I can assure you we are always putting in new measures and trying our best to raise the standards every day. I really appreciate the feedback on these specific items you have pointed out and will make sure this gets discussed with myself and the General Manager and I hope you will continue to stay with us.
If you want to discuss anything further don't hesitate to give me a call directly at the hotel.