Good location, however.....
16/09/2018 Topicalcat, Hinckley, United Kingdom
This could have been a pleasant nights stop however a coachparty stretched their restaurant service to the limit. The room was good, clean and well sized. The staff obliging. Heated floor in bathroom.... more
This could have been a pleasant nights stop however a coachparty stretched their restaurant service to the limit. The room was good, clean and well sized. The staff obliging. Heated floor in bathroom.
Unable to have an evening meal at a sensble time. The coach party staying at the hotel supposed to be in for their meal at 7pm but they ran late. Compounded by the hotel down the road havng a function on and sendng guests up the road to this hotel for an evenng meal. Result, the staff could not cope with the number of guests tryng to get an evening meal. Why accept guests from another hotel when you can not provide meals for your own guests? The dining room is too small to cope. We ended up with room service for a meal since there were no tables available. Pleasant meal and friendly staff. However can not recommend this hotel if they have a coachparty stayng.
Breakfast was also crazy, that is until the coachparty had finished their breakfast. less
Phil M, Manager at Best Western Plus Milford Hotel, responded to this review
We would like to thank you for your comments regarding your recent visit to the Milford Hotel & Watermill Restaurant. Your feedback is very important to us and we really appreciate you taking the time to tell us about your visit. I would like to apologize for any inconvenience caused during restaurant service, unfortunately as the hotel was fully booked and all our guest wanted to dine at the same time this did lead to limited availability to dine at 7pm however we did try to manage all booking and meet guest expectations to the best of our ability. We hope to welcome you back in the near future. If you wish to visit the hotel again please do not hesitate to contact us direct for the best rates guaranteed.
Deputy General Manager