I've stayed in this area (work/business) for many years and tried pretty much all the hotels in a 10-mile radius. This hotel used to be dire. But it has clearly spent a lot of money, time and effort on refurbishing, restaffing and reinventing itself - and as some of the other recent reviews say, it is "a surprising gem". I had stayed loyal to a local 'grand old house' hotel for too long and found myself in the Best Western Milford Hotel through Hobson's Choice - for the first time since the renovation. I've since spent a second night here.
It's Good.... It's not Very Good - but it's Good! I hope that if the management read this, they will take it in the spirit in which it is meant - as constructive feedback. The hotel cannot help its location - right beside a dual carriageway - there is no garden in which to walk - and no local pub where one could enjoy some fantastic Yorkshire beer. The rooms and public areas are modern and completely acceptable - the menu is good and the kitchen clearly knows what it is doing and has a deft touch with the food. My (intended constructive) feedback is:
Breakfast service... there is a move to (ever so slightly) cheapen the breakfast fare - nice granary bread has given way to those dreadful par-baked rolls and the over-sweet catering sliced bread - but the issue is that the staff at breakfast are tired, bored, or both. It is impossible to get their attention, without leaving your table and going to wherever they are doing something far more important than checking that the diners have everything thy need. They bring your breakfast, but are gone before you realise there is no butter for your toast, or ketchup, or milk - at no stage do they ever check the table and think, let alone ask 'is there anything else I can get you?' so they've gone and pass back and forth through the restaurant, firmly ignoring the frantic semaphore of the guest trying to get their attention. I had to wait an inordinate amount of time for the cooked part of my breakfast. I could hear the sounds from the kitchen. I could see that the two staff had not gone into the kitchen for 10 minutes. When I got up and went to the bar to ask how much longer I would have to wait, I was told without a flicker of engagement that 'it will be two or three minutes' (there were only six diners - it was clear I had been waiting for a long time) the server then went to the kitchen and returned in 20 seconds with my (now lukewarm) breakfast. No call from the kitchen for 'service'. No concern or acknowledgement from the servers that I had had a long wait. My food clearly plated and left (not even under the dreaded lamps!
I would have liked a cup of coffee to follow my cooked breakfast, but had run out of time and begun to lose the will to live - in the end I bought one at the garden centre just up the road as I headed off to my next destination.
The problem is, that no one at breakfast has an overview of the dining room, to make sure that breakfast service goes smoothly
There is no comments card. The checkout person did not ask if everything had been alright with either of my stays, so there was no opportunity to give feedback then. I hope I am wrong, but I suspect that management might not be hugely interested?
The lunchtime and evening staff are friendly, welcoming and obliging, btw. Charming even! less