Best Western Plus Milford Hotel

If there was an option to review the hotel as "good" I would have opted for that. I have always liked the hotel, the Queen Exec rooms are really nice, well equipped, spacious, etc, but they are in danger of losing my custom. But, staff are generally really nice, and very helpful. I have stayed at this hotel a number of times over recent years, during which things have changed quite a lot, and generally not for the better. The change in ownership seemed to be when things began to change. I was disappointed to find on arrival that there are still problems with the airconditioning/heating in some rooms a year after I first experienced them. Also, it felt as though there was some reducton in things like the quality of toiletries, only one bottle of water (instead of two) in the fridge, less than fluffy towels, etc. Cost cutting maybe? The saving grace are the staff who are really helpful and I can't praise them enough in the circumstances. less

We have stayed at the hotel 4 times since 2015; and have sadly witnessed falling standards of cleanliness, food and now customer service. After a late night out we arrived back at the hotel around 2am to be confronted by doors which where locked. As the reception is 24/7 we hit the buzzer and waited for a response.. and waited....and waited. In fact 45 minutes passed in the ice cold rain before a young man (Jamie) finally opened the door. We were offered no apology he simply looked at us and said watch out I've just mopped the floor. My husband was irate and questioned the porter as to why he didn't open the door sooner, he shrugged his shoulders and said I accidentally dozed off. Great to know are safteys in the hands of this young guy!!! I dIdnt realise arriving late was now frowned upon because in our previous stays other night porters have let us straight in without hesitation. We will not be using the Milford again. less

Four of us stayed for the new year festivities. Had a fantastic time. Food good beds comfy and staff very friendly and did everything they could to make our stay enjoyable. We could even bring our dog into our room! Thankyou Milford Hotel. less

It is with some disappointment that I have to write this review as the Milford has been very good some time ago but now standards have dropped further. The bed in room 6 is fit for the skip. We tried to get a good nights sleep by even turning the mattresses without success as the the base is shot. Pillows are again fit for the bin. The bedroom air flow system seemed to fail and showed some error codes with the system unable to heat and fan cutting in and out. The restaurant evening meal was basic which is sad as they once had a quality menu. The current prices are extortionate (captured audience) at near £16 for a basic chicken breast main course that should be priced at near £9.00 (the GP % must be through the roof). The Haddock and chips at near £14 would have been worth the price if the chips had been as described (homemade) which must have been made by their Scottish chef called McCaine. The restaurant walls had splashes of grease. A cheap quality 175ml glass of wine costs £5.50. The only redeeming features of this hotel are a) the staff who try, b)location to A1, c) Breakfast. We were asked at checkout if everything was ok and our response was "fine" as we had a further 180 + miles to travel which we regret. less

We went as a family (9 of us altogether). The layout and decor is lovely and it looked very festive. The service was good and the food was really beautiful. We have eaten out on Christmas day in the past so we we weren’t expecting much but everything was fresh, hot and very tasty. We were not rushed at all and were there approximately 3 hours having a lovely relaxed Christmas lunch. We would definitely go again! less