Not worthy of being a Best Western Plus
03/03/2018 Cristi_in_Greensboro, Greensboro, NC
We have stayed at this hotel many times before, but this was the last straw. We've always stayed with our two small dogs and we are always put in the same first floor room. Overall the place is ju... more
We have stayed at this hotel many times before, but this was the last straw. We've always stayed with our two small dogs and we are always put in the same first floor room. Overall the place is just getting tired and just not up to BW Plus standards of other's I've been to.
Unfortunately, it is also a hotel that caters to workers who back their trucks into the spaces next to the hotel, even with an empty parking lot. On other trips we've encountered problems with the trucks warming their engines and fumes coming into the rooms, and have complained to staff about it, as it makes the room unhealthy and unbearable at 6AM in the morning. Once again, the staff seemed to be baffled by my suggestion that they asks guest to not do that or even just put up a sign suggesting head in parking only, like so many other hotels do?
This visit I also discovered that the bezel around the air conditioner wasn't even there and there was a direct air flow to outside. No wonder it was cold in the room and the heater kept coming on. Additionally, on this stay the pet area was quite full of dog poop that had not been cleaned up in ages, and breakfast was really just marginal. I was told "oh it was a Monday so the breakfast was missing many things- no yogurt, no jam, etc, as today "was going to the market day" and they needed to get stuff. Seriously? I have a choice, and I will not stay there again. less