Rude Customer Service
My grandson and I stopped at this location for the pool. We had enjoyed it last year on our way to Texas. Once we entered and began check in, we were informed pool was closed, but everyone else's in t... more
My grandson and I stopped at this location for the pool. We had enjoyed it last year on our way to Texas. Once we entered and began check in, we were informed pool was closed, but everyone else's in the neighborhood is open. (I called and checked. Since my room was prepaid, I was told that I couldnt cancel the room. Thats fine. I specifically asked for a non pet room. Of course, when I check in, their is pet hair in the couch, mattress was stained on couch and the microwave was dirty. (Covid clean my rear) I ask to speak with the manager the next morning and as I am letting her know my grievances, she continued to roll her eyes and kept looking at the man sitting in the lobby. All she can say is she is sorry and there is nothing she can do cause I booked through a "third party." Our trip last year to this establishment was nothing like this at all!!! Will never stay here again! less
Denessa Threewitt, General Manager at Best Western Plus Midwest Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for not having the pool up and running for you and your grandson. I have just taken over this wonderful establishment 2 weeks ago and have been in process of working on getting that up and running. We have designated pet rooms and do apologize for you being in a pet room. I do not recall you talking to me. With this being a 3rd party reservation, I would have let you know that you would have been able to cancel through your third party and that we would have not charged you for stay. Had we spoke the next morning I would have helped you with contacting the 3 party and helped with resolving this current issue. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Please feel free to contact me at 7854939800 or firstname.lastname@example.org