Beware of Extra charges on Credit Card
The moment we turned into this Salina Kansas Best Western we knew it wasn’t going to be good. Older Hotel, grass hadn’t been cut for awhile. We had made reservations through Best Western Rewards and ... more
The moment we turned into this Salina Kansas Best Western we knew it wasn’t going to be good. Older Hotel, grass hadn’t been cut for awhile. We had made reservations through Best Western Rewards and had enough points for a free nights stay. We checked in and was told this stay was Free. Later in the evening I checked my credit card charges over the last two days and noticed a charge of $34.60 for Econo Lodge, Salina KS at the time we checked into this Best Western. Thinking I had my credit card compromised, I called and had the account frozen. I called Best Western headquarters and asked if they may be affiliated with Econo Lodge and they answered, No. The next morning at check out I asked the front desk if they had charged my credit card and they said yes $34.60. I said this was a free stay from my Rewards. Asked why it was charged to Econo Lodge? Then after back peddling and showing the Best Western receipt with a Zero balance they gave me some crazy excuse of a third party billing? The only way they could have gotten my credit card number, as I didn’t give it to them was to go into Best Western Account and charge my credit card for my free stay to a made up account of Econo Lodge. She admitted others had complained, too and all would be addressed by the Manager. The trouble this has caused is outrageous. I had no credit card to continue my travels and I have to wait for a replacement from the credit card company, which I have automatic payments for my utilities that need to be made. Something shady is definitely going on at this location. Beware! less
Denessa Threewitt, General Manager at Best Western Plus Midwest Inn & Suites, responded to this review
We apologize for the mishap. What happened was your incidentals card was charged a room and tax for the evening. We corrected it in the system and have since contacted you and applied the credit. There is nothing shady going on, it is just how the system ran it for some reason. We have it corrected and insure this will not happen again. Thank you for your patience and letting us get this situation taken care of.