Best Western Plus Midwest Inn & Suites

For our experience, the evening front desk attendant, "Lily", was indifferent and unfriendly and needs a reminder of basic customer service. We arrived around 9:30 pm, Saturday June 26. We had a reservation. We began giving her our information when the phone rang. Instead of putting them on hold, she had us stand there for 6 minutes while she took their two reservations over the phone. She even repeated their credit card information out loud, twice. Common sense customer service: 1. First come, first served 2. Phone customers can be put on hold while the physical customer with a quick check in is completed 3. Don't say customer's credit card info out loud in front of other customers less

Enjoyed our stopover at this remarkably clean and friendly Best Western. Beds were reasonably comfortable, showers hot, ac cool. But best of all is the staff. I use a cane and the clerk at the desk gave me the closest room to the lobby without me asking. Fresh coffee in the lobby is decent. The breakfast bags to go are a nice treat. Ours contained blueberry muffins, granola bars, Aquafina bottled water, an apple and peppermint candies. Big thanks to Charles. At checkout I was trying to juggle coffee, breakfast bags and my cane. He graciously carried my breakfast to the truck and wished me well with his great smile and warm personality. We will definitely stay here again. less

We had an iPad from our room. My son left it there when we checked out. Using the locater Apple app we could tell it was there (it gives the exact address of the hotel, so we knew we'd left it). I called the same day as we checked out (Sunday), but it was nowhere to be found. The front desk said they would look for it, and assured us that the room had not been cleaned yet, & no one had access to the room besides staff. So, you'd expect it to be found since we could see that it was there, and the room had not yet been cleaned. On Sunday when I called, the day we checked out, we could still "see" through the Apple locator app that it was there at the hotel. I called once we realized it had been left, and they said that it could not be found. BUT - on the next day the locator app changed from the hotel address, to "No Location Found." This indicates that someone had it and and erased all of the settings or turned the "location services" off. It was a gold 128GB iPad in a black "folio" case that my son got for Christmas from his grandparents. We know that it was left there, & exactly where & when it was left. But it's gone. Only hotel employees had access to the room, I was assured, yet we could see through the Apple tracking app that it was reporting its location at the hotel the day we left (Sun), and then not the next time we checked (Mon). We left it (which is totally his fault), but then it was stolen out of the room. He's crushed and had to learn a very hard lesson, and we are very disappointed that no one was honest enough to turn it in. We drive through and stay in Salina regularly, but for obvious reasons will have to choose another hotel (and yes, be certain nothing is left in the room!). Just disappointed that folks aren't more honest these days. less

When I arrived at the hotel prior to check in a fire truck was at the front entrance. No fire but everything was disrupted,workers were not on duty at their regular times, Generally this hotel has staff that works well and everything is just so--disrupted workers covered for each other including the manager this time. Billing was to Econolodge which upset me so I called back. Handicapped room was good but upkeep on it has slowed. Breakfast as we know it was not available, maybe later they will have it back. Staff friendly and helpful. less

Stayed here for one night on a "social distancing" road trip out west from Ohio. Although we typically don't choose "box hotels" near the interstate, we felt that it would be fine given that it was a Best Western, and would only be for one night anyway. Michel(l)e at the front desk was on a rather long call when I arrived, but kept giving me very apologetic looks for the many questions she was fielding from her caller. At one point she even mouthed, "I'm so sorry!" I grinned and waved at her not to worry. (I used to work at a hotel so I knew how that can be.) Once she was able to take care of my check-in, she did so quite efficiently. She was able to honor my last minute request for a first floor room, as I had forgotten to specify that when I made the reservation. Moments later we were in our room, pleased at not only its cleanliness but also its decor. (It wasn't a generic white like so many box hotels.) The hotel is next door to a Casey's, which is good for quick purchases, but also is right on the other side of the interstate from a host of other restaurants and stores. Due to the Covid emergency, all the restaurants were still only offering take-out or delivery, so we went to the store to get a few items we could eat later at our own convenience. For being so close (about 1/2 block) from the interstate, the hotel was not noisy at all. I heard no road noise, nor did I hear anything from other guests. Although the hotel was far from full, it did have a decent occupancy rate that night. I wouldn't hesitate to stay again if I happen to be passing through Salina. less