Best Western Plus Midwest Inn & Suites

The moment we turned into this Salina Kansas Best Western we knew it wasn’t going to be good. Older Hotel, grass hadn’t been cut for awhile. We had made reservations through Best Western Rewards and had enough points for a free nights stay. We checked in and was told this stay was Free. Later in the evening I checked my credit card charges over the last two days and noticed a charge of $34.60 for Econo Lodge, Salina KS at the time we checked into this Best Western. Thinking I had my credit card compromised, I called and had the account frozen. I called Best Western headquarters and asked if they may be affiliated with Econo Lodge and they answered, No. The next morning at check out I asked the front desk if they had charged my credit card and they said yes $34.60. I said this was a free stay from my Rewards. Asked why it was charged to Econo Lodge? Then after back peddling and showing the Best Western receipt with a Zero balance they gave me some crazy excuse of a third party billing? The only way they could have gotten my credit card number, as I didn’t give it to them was to go into Best Western Account and charge my credit card for my free stay to a made up account of Econo Lodge. She admitted others had complained, too and all would be addressed by the Manager. The trouble this has caused is outrageous. I had no credit card to continue my travels and I have to wait for a replacement from the credit card company, which I have automatic payments for my utilities that need to be made. Something shady is definitely going on at this location. Beware! less

Check in was a nightmare. I called Friday morning to reserve a room for that night. I wanted to use my reward points so I called to see what was available. Once I received the information I called customer service to book using my points. What they should was available was different than what the hotel showed. I booked a king and called the hotel back. Manager upgraded me to a king sweet for free. That was very kind of her. We drove for over 12 hours to get to the hotel and when we arrived that’s when all fell apart. The hotel was booked but since I had reservations it was no big deal until she went to check me in and the room showed to be dirty and not yet cleaned. Mind you this is at 9:30pm. She went to look because she said they may have forgot to mark it off. When she came back to front desk she said it had been cleaned. We went to the room and the bed really did not look like it was made. It was just kind of thrown together like a last minute look. There was only one towel and wash cloth. My wife didn’t think it was cleaned and questioned it. It wasn’t till I was going to use the restroom I agreed with her. The toilet was a mess. There was urine and feces on the toilet seat. I called front desk and told her what we had found. She was so embarrassed and asked me to hold tight till she found another room. I questioned her because when we were checking in she turned 3 people away saying they were full. She called her manager and they offered me the dirty room at the rate of $69. Really!?! It’s dirty and they thought I’d accept this? Why would I agree to pay when I had already booked using my reward points?? They had a double queen they were going to put me in but when the gentleman at the desk went and looked it too was dirty. We ended up in a king jacuzzi suit. We had to go back to the desk twice because the keys wouldn’t work. In the end we were not supposed to charged for the room nor was my points supposed to be used. Now there is a charge pending my account for $140.00 so we will see. I haven’t looked but I also bet my reward points were used. I have called the hotel twice but still waiting for a response. We’ll see. Not what I’d expect from the Best Western brand or a Best Western Plus! This is something I’d expect to run into in a old ran down hotel and that’s why we don’t stay there. We only stay with Best Western. less

The new Manager came up through the ranks, starting in another location in Housekeeping. She is doing a Great Job. The facility looks great, everyone is attentive to what ever your needs might be. The place st stay in Salina, KS. less

The hotel appeared to be newly renovated. I was shocked when I was told it was not. So, that means the only other option is that is very well maintained. The staff is very professional and positive. May make Best Western for my go to hotel for future travels. less

I do not live far from Salina, but when I travel there I like to stay and take in all the fun things to do in Salina. Love Cozy Inn!! I always stay at Best Western. Previously the hotel seemed run down and not well kept. Rooms were mediocre. I talked with cleaning staff and they said they didn’t have the supplies needed but needles to say, the stay was enjoyable. This stay was not only enjoyable, it was comfortable and clean. I love the outside sitting area under shade trees. I felt safe in the hotel and around the hotel. Staff was smiling and joking with each other. I was met with a smile and warm greetings. The hotel was clean and the room was amazing. I talked with cleaning staff again and asked what changed. They mentioned they had a new General Manager who is amazing to work with and they stated changes are being made in a good way. I am looking forward in seeing what this new manager is going to do. I definitely will stay here again! less