19/09/2017 Lexjbick, Pittsburgh, Pennsylvania
Based on the reviews here I was hoping for a much better outcome. Keep going if you can. Traveling across the country with twins, a hotel was my saving grace at the end of the day and this hotel just ... more
Based on the reviews here I was hoping for a much better outcome. Keep going if you can. Traveling across the country with twins, a hotel was my saving grace at the end of the day and this hotel just made it that much rougher. Unfortunately everything in this area was booked the day I was planning to arrive so I decided to give Best Western a shot having stayed in one just a few months back. This was far from my last BW experience. As soon as I walked down the hall, the musty, old smoke smell hit me. The room was even worse. There was a roach on the bathroom floor. I asked for a crib and was given a pack n play stained from stop to bottom and told they do not have sheets. The bed/sheets were clean, the tv worked and the managers reception were a nice reminder not to get back in the car and keep going. less
Kellyk123, General Manager at Best Western Plus Mid Nebraska Inn & Suites, responded to this review
I so apologize for your experience. As you noted our reviews are very good but in your case we failed. We are a non smoking facility so as for smoke smell I'm unaware how this occurred. We will definitely make sure our pack and plays are cleaned. Thank you for bringing that to our attention.