Wow! What a relief this stay was for us. We booked for Sunday night (Mother's Day) through Expedia, and didn't expect to arrive late Saturday night, tired and traveling with our 2 year old by car for 8 hours, but the person that checked us in (forgive me for not catching his name) accommodated us without hesitation and was very pleasant and welcoming. I'm a native of Miami and Miami gets a bad rap for people being discourteous, but my Gosh, the nicest and sincerest and most genuine people are working at this hotel. We didn't expect much from a hotel breakfast, but we were so pleasantly surprised and glad that we chose to stay and eat breakfast both mornings. They really did a great job, and again, were so nice. Checkout was fast and easy, but we had left our daughter's travel food bag in the refrigerator, and realized it just before we pulled out of the parking lot, so I ran in to plead to let me back up to our room, and the front staff already had it, and was trying to call us. I've stayed in plenty of places that just wouldn't have cared to try to reach us, but I felt that they went above and beyond. It was a stressful trip for us, but believe me when I tell you that the most relieving and relaxing part of the trip was at this hotel. My mom lives in the area, and we will definitely be returning and recommending this to our family members and friends. I am concerned,however, for the next stay not being able to top this one. BRAVO, for real, and THANK YOU to everyone that helped us out!!! less
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Thank you for taking the time to write us a review. Happy to hear we were able to accommodate you and your family. Hope you stay with us again!