Best experience in the worst possible situation
Quick rundown of my trip... delayed flight, car rental screw up, 4 hour drive, hotel (original) oversold and turned us away (Holiday Inn Miami West-Airport area), new hotel (Sheraton) lost our reserva... more
Quick rundown of my trip... delayed flight, car rental screw up, 4 hour drive, hotel (original) oversold and turned us away (Holiday Inn Miami West-Airport area), new hotel (Sheraton) lost our reservation (idk how that happened) and at 2:30am we finally found this property.
We spoke to Antonio over the phone who assured us that there were rooms available. We got there sceptical considering the first part to our trip, and he just made our whole day better. He has happy, upbeat and accommodating and seem to genuinely care about trying to make our evening just a bit better.
Coming down in the morning we wanted to get another night, Rosie made sure to get us in the same room so we did not have to move/inconvenience ourselves. She was helpful and knowledgable about the surrounding area.
The breakfast attendants were great as well, making sure the area was clean and tidy throughout the morning.
Overall wonderful stay, their staff is certainly quality.
Thank you for everything! less
BWP M, Guest Services Specialist at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
First and foremost we thank you for making the decision to stay with Best Western Plus Miami Airport North Hotel & Suites. We are so happy to hear that we were able to make your trip more enjoyable. On behalf of the entire team I am so pleased to hear that our staff from the front desk to the breakfast area were able to ensure your expectations were exceeded. We sure hope that next time you are in Miami you will choose to stay with us again!
Sarah I.Guest Services Specialist