Best Western Plus Miami Airport North Hotel & Suites

The driver who dropped us at the airport was great and the desk staff was friendly. That’s the best I can say. The shuttle pick up was awful and left me waiting for a half hour. iPhone and every 5 to 10 minutes and each time was told that the van was only five minutes away. We follow the Jewish dietary laws in most hotels are very cooperative in letting us check labels to see whether the food carries a certification. Not this one. We were running short on sleep and had a 13 hour international flight the next morning. But Wi-Fi was down for several hours and no one was able to predict when it would be back up. Result: several hours delay in being able to check in online and print our boarding passes. So much for the early nights sleep we had been looking forward to. And because the Internet was down we could not even watch television while we were waiting. The bathroom floor and the bathtub didn’t seem particularly clean. The room did not have adequate lighting or lamps. less

This Best Western Plus Property is simply wonderful, and deserves special recognition for the Service & Care that is so obviously a vital part of what is important to everyone that is a part of this Wonderful Team. It is not an exaggeration to state that is Best Western Plus Property is Outstanding in almost every category, from Rooms that are furnished with style and quality, to Lobby that is kept in immaculate condition 24/7, to Staff that are all Excellent at their Jobs & enjoy what they do, to the Unique feature of an Indoor Swimming Pool always kept in pristine condition! This is what not only all Best Western Hotels should strive to be like, its what All Hotels should emulate! less

First let me give credit where due, my room was very clean and comfortable, thank you to housekeeping staff. Extra big desk was handy to do my work. Breakfast was very good, all the staff was very polite and helpful. My issue with the hotel was the condition of the pool, the pool was filthy you could not see the bottom of the pool, which means your chemical balance was way off. The circulation pump was off the whole weekend, it is a required code that the circulation pump stays on the pool & serviced every day by certified CPO tech. 24/7 365 days a year. Anyone that went into that pool has a 100% chance of getting sick. Entering the enclosed pool room you could smell how bad the air quality was, I left the room immediately . If your hotel owner will not spend the money to have the pool serviced every day like code requires , then fill it in and make use of the room for something else ! After talking with staff and your repeat guests , your pool has been in this condition for a long time. Shame on the owner. The meeting room has such bad lighting I suggest you bring your own lamp if your in a meeting and will have to read anything. Again, the staff is what makes your hotel worth staying at, fix the pool and meeting room lighting and there is no reason you shouldn't get 5 stars from everyone who stays there. The exterior of the building was very clean and well kept. less

Landed in Miami day prior to cruise. Not sure how many minutes from Airport to BW as we took a shuttle (not from BW as we couldn't find telephones in airport). Should have made arrangements with BW for transportation prior to leaving Canada. It was late at night, raining therefore very dark. Driver got lost and we kept going in circles in shady residential area. Got really nervous. Anyhow, finally made it to the BW. Bed was comfortable, room was clean and nicely decorated. The do not have a restaurant on the premises however were offered a menu for a fast food that delivers and a list of restaurants near by. They have a shuttle to the pier (you have to pay but its a great service). The breakfast has a variety and the staff is very friendly. Not sure what is around as we arrived at night and did not adventure out and left early the next am. Would stay at this BW again but would make transportation arrangements as I believe the shuttle is free. Did not use the pool but did go see it. It is a fair size. less

I stayed at the Best western with my daughter. The thing that stands out most to me was the wonderful services i got by an beautiful settled Hispanic chef that works there , at Mabel's restaurant.She looked like someone i met before.I didn't bother to get her name , but i referred to her as Mama in my mind. My daughter and i wanted breakfast . Despite it being after 11 am and a local Dennys, and burger king across the street, we wanted to try the local restaurant. When we got there breakfast was over . There was a lady sitting down, and appeared to be tallying her checks for the day. Breakfast was over but since the two of you i serve she said. I did not buy her semi stern demeanor. I my self am a chef and i could see she was a sweet heart for offering to serve us. She went in the back after taking our orders and came back on the grill, working skillfully preparing the most amazing blue berry pancakes eggs and sausage i have ever had in my life! The portions were generous . Both myself and my daughter were happy. I expressed to her how grateful i was, and she was happy. I have business to conduct soon, and the reason i am going back is her. The other staff were ok but this lady stands out . "Mama" rocked! She is my favorite! less