Poor is the best I can muster here
10/12/2017 WeirdFish63, Gloucester, United Kingdom
The room was reasonably clean, not great. Average bathroom. A/C was very poor and loud. Breakfast appalling, worst I can remember. The neighborhood was badly lit and we felt unsafe. A lack of restaura... more
The room was reasonably clean, not great. Average bathroom. A/C was very poor and loud. Breakfast appalling, worst I can remember. The neighborhood was badly lit and we felt unsafe. A lack of restaurant was unexpected and unacceptable too. less
Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day WeirdFish63,
Thank you for choosing to stay with us.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel is a limited service hotel and although there is not a restaurant on site, there are many restaurants in the surrounding area. The suggested restaurants in the area are walking distance as well we have delivery menus as another option. We regret to hear that you felt unsafe while staying with us due to the surrounding area. I can assure you that the hotel’s top priority outside of making sure all guests feel welcome is that they feel safe. The city of Miami Springs has an incredible police department. They work very hard at making sure that residents and visitors are safe.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can be of any assistance feel free to reach out to me directly
Guest Services Manager
Best Western Plus Miami Airport North Hotel & Suites
131 Fairway Drive, Miami Springs, Fl 33166
1-877-287-7073 (Toll-free number)