Great place to stay,but dont use the pool.
09/09/2019 Mor25gan, Key Largo, Florida
First let me give credit where due, my room was very clean and comfortable, thank you to housekeeping staff. Extra big desk was handy to do my work. Breakfast was very good, all the staff was very pol... more
First let me give credit where due, my room was very clean and comfortable, thank you to housekeeping staff. Extra big desk was handy to do my work. Breakfast was very good, all the staff was very polite and helpful. My issue with the hotel was the condition of the pool, the pool was filthy you could not see the bottom of the pool, which means your chemical balance was way off. The circulation pump was off the whole weekend, it is a required code that the circulation pump stays on the pool & serviced every day by certified CPO tech. 24/7 365 days a year. Anyone that went into that pool has a 100% chance of getting sick. Entering the enclosed pool room you could smell how bad the air quality was, I left the room immediately . If your hotel owner will not spend the money to have the pool serviced every day like code requires , then fill it in and make use of the room for something else ! After talking with staff and your repeat guests , your pool has been in this condition for a long time. Shame on the owner. The meeting room has such bad lighting I suggest you bring your own lamp if your in a meeting and will have to read anything. Again, the staff is what makes your hotel worth staying at, fix the pool and meeting room lighting and there is no reason you shouldn't get 5 stars from everyone who stays there. The exterior of the building was very clean and well kept. less
BWP M, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We sincerely apologize for not meeting or exceeding your expectation.
I wanted to address some of your concerns and shed some light. We do have two Certified Pool Operators on staff. Between the two of them, the pool is continuously checked and maintained every day. As writing a response to this review we coincidently went through a health inspection. The health inspection found the pool in compliance. We will be more than happy to furnish a copy of the inspection report should you need it. We have added new front desk staff to our family who are not well versed with the inner working of our hotel just yet. Hence the confusion with regards to pool operations.
We really do appreciate you bringing the lighting issue to our attention. This is first time somebody has bought that to our attention. We are definitely going to address it based on your feedback.
We do our best to make sure our customers have a safe and comfortable stay. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.