the first room we were checked in had mold. you could smell it as soon as you entered and one look at the couch you could tell where it was. the brown couch had greyish/white spots all over it. they moved us to another room but then they rented that room to a group of 6 young kids!!! the second room, the room key would not work. had to go down to the lobby twice for room keys before they sent someone up to manually let us in. they stated there was a power surge which messed up the door and they would reprogram it. The next day it still was not fixed. After exchanging the keys for the 4th time they said they would send someone up to let us in. the guy came, let us in and said he would fix the door. My friend took our kids to the pool while i waited. after a while i left to the pool and told the front desk where we were. I checked with the front desk before going back to the room for a new room key again and this one didnt work. had to get housekeeping to let me in. called the front desk who sent a guy with another room key and it didnt work either. I at that point had to ask the front desk for an adjustment to the bill because they never even offered. they FINALLY got it fixed the afternoon of our 2nd night stay. The rooms look outdated was afraid to sit on the couch. thank goodness we bought our own cleaning supplies breakfast due to covid was prepackage but the most unappetizing meal ive ever seen or tasted. a styroform plate with a limp veggie egg pattie, pale sausage and a limp piece of cheese with bread that fell apart at the touch wrapped in saran wrap and a granola bar. I will not be staying at best western or any of their sister hotels again. less