Best Western Plus Miami Airport North Hotel & Suites

Airport hotels are always a bit of a crapshoot—I feel grateful that my recent overnight stay was a positive experience. My room was spacious, with separate sitting area and pantry/bar (microwave, fridge, coffeemaker.) Decor & furnishings were tasteful. Ample outlets—standard electric & usb. What I most wanted to mention is the breakfast. Not having traveled in more than a year, I had no idea whether breakfast would be available, or how it would be handled in a property that had offered hot/buffet items in pre-Covid times. My first priority in the morning is good coffee, & I was not disappointed on that score. Also available for self-serve were fresh fruit, juice and yogurt. I was presented with a sealed paper plate containing the following individually-wrapped items: sausage links, egg, bagel, cheese slice. danish & Nutrigrain bar. It may not have looked very appealing, but it was convenient to take back to my room for reheating in the microwave. The results of warming the egg, sausage & danish were better than decent. I had chosen the hotel in part due to positive reviews of their attention to Covid protocols. I was glad to see that they have also managed to adapt their breakfast service in a way that allows them to continue this amenity in a safe way. Kudos! less

These folks are really doing their best. Our driver FROM the airport was extraordinarily kind, quick & thoughtful with a hand out of local restaurants & tips (which was mostly up to date, but, hey, covid changes things daily). Room was very clean, spacious and well laid out. Pros - filling and pretty good breakfast you can warm in your room, quick shuttle to/from airport, friendly/conscientious breakfast and front desk staff, room was clean, comfortable, spacious & well designed, comfortable bed and bedding, indoor pool open (seemed clean but did not use), small but adequate workout room, lots of wipes/gel/sanitizing supplies available, 24 hr tea/coffee availability. Cons - alien autopsy lighting in the shower (really, work on the spectrum on those LEDs, guys), only one extremely overused yoga/workout mat in gym area, not all guests (and one staff member) were consistent in their masking even though signs are clearly visible throughout. We would definitely stay again. Stay before this was a Crowne Plaza & this place put them to shame. Really was a great deal with all that was included. less

It has been almost a year since our stay but better late than never to write a good review. Actually it was February 10, 2020. The drop down selection only started at March 2020. Have been meaning to write a quick appreciation to the hotel staff, especially Edurardo M. who made our stay enjoyable. We had a quiet large room on an upper floor. Eduardo was most helpful in giving us walking direction to places to eat in the area. He was very pleasant and accommodating all round. Next morning shuttle to the cruise ship port was right on time and convenient. less

I missed seeing 2 of my regular girls at Front Desk, who were exceptional staff, but still quality property. The location is not the Best, but of the 4 hotels on this block, BW Plus is far and above the Best less

the first room we were checked in had mold. you could smell it as soon as you entered and one look at the couch you could tell where it was. the brown couch had greyish/white spots all over it. they moved us to another room but then they rented that room to a group of 6 young kids!!! the second room, the room key would not work. had to go down to the lobby twice for room keys before they sent someone up to manually let us in. they stated there was a power surge which messed up the door and they would reprogram it. The next day it still was not fixed. After exchanging the keys for the 4th time they said they would send someone up to let us in. the guy came, let us in and said he would fix the door. My friend took our kids to the pool while i waited. after a while i left to the pool and told the front desk where we were. I checked with the front desk before going back to the room for a new room key again and this one didnt work. had to get housekeeping to let me in. called the front desk who sent a guy with another room key and it didnt work either. I at that point had to ask the front desk for an adjustment to the bill because they never even offered. they FINALLY got it fixed the afternoon of our 2nd night stay. The rooms look outdated was afraid to sit on the couch. thank goodness we bought our own cleaning supplies breakfast due to covid was prepackage but the most unappetizing meal ive ever seen or tasted. a styroform plate with a limp veggie egg pattie, pale sausage and a limp piece of cheese with bread that fell apart at the touch wrapped in saran wrap and a granola bar. I will not be staying at best western or any of their sister hotels again. less