Best Western Plus Mesa

The Staff are all outstanding. The Bathroom needs upgraded .Toilet was outdated and in need of repair. Also the wall where the shower is installed had a wide gap and the bathtub was very old and and stopper was sitting on tub instead of being repaired. Sink was in the same shape. The heating and cooling system is outdated as well. For the price this was a very dissapointingexperience.The bacon was well done , however very greasy and had no flavor. We will not stay there again. Floor had not been cleaned properly.. I did find a penney. less

The hotel staff was very friendly & helpful. The overall cleanliness of the hotel was great. Liked the privacy of the pool area. Location was perfect and accessible to food, entertainment, & shopping. The lobby smell as you entered was always enjoyable. The lock button in our room wasn’t working and staff moved us into a new room, they were very accommodating. Would definitely recommend anyone to stay at this hotel!!! less

This hotel was booked through a package with air and hotel. First time in Phoenix and surrounding area. They had hot breakfast with sausage and biscuits, scrambled eggs, waffles and cold cereals the next day they would have bacon instead of sausage. The breakfasts were pretty good. The carpets in the hallways are very stained and dirty. Our room was clean. Our room was on the 4th floor facing the freeway. The noise wasn’t too bad from the freeway. Rooms do not have safes which I would have liked. less

We continue to stay here for the nice rooms and great breakfast. The staff is friendly and helpful. We used the pool this trip and enjoyed the beautiful surroundings. We always feel at home and welcomed. less

I have been a loyal Best Western customer for over 20 years and this by far was my worst experience ever. Room was in very poor condition. Bathroom tub finish pealing, vent cover missing, desk chair broken and the room had no towels. We reported the missing towels when we checked in and were told they would be delivered to our room soon. We went out for six hours and when we returned there still no towels in the room. I went down to the front desk and was told they would be there shortly. It took about 45 minuets for the towels be delivered. After a long day of traveling and then an evening out having to wait for towels was completely unacceptable. When I sat on the desk chair and leaned back I almost fell on the floor because the back of the chair was broken. I was very lucky I did not get injured. I have stayed in lots of Best Westerns and this by far was the worst one I have ever stayed in. It reflects very badly on the Best Western name this hotel should change the name to The Worst Western. less