Best Western Plus Mesa

1563 S Gilbert Road, Mesa, Arizona, 85204-6007, United States
based on 56 reviews Trip Advisor Logo
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Best Western Plus Mesa

Whether its an event at Mesa Community College or an outdoor adventure that brings guests to the region, staying at this Mesa Arizona hotel gets every trip started right. A number of guests who need extended stays depend on our property to be a home show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Mesa

Traveller Overview:
3.5 Rating: 56 reviews
Excellent 35%
Very Good 26%
Average 19%
Poor 10%
Terrible 7%
Rating

juanitaherron, wrote review 05/12/2019

great hotel

i cant say that there would be anything to change at this hotel . for my sister and i we had a great stay. the staff is great they try to help out in any way possible.they go above and beyond to help ... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Juanita, Thank you for your 5 out of 5 PERFECT review of the Best Western Plus Mesa! Our team of courteous customer service professionals provide the comforts of home for the best value in the business, and your review proves we are leading the way in our industry. We are extremely proud that our staff made an unforgettable impression by going above and beyond during your stay with us. Our mission is simple; offer genuine care and quality service. The goal is to create repeat guests, brand loyalty, and to be your #1 choice for lodging and accommodations whenever you are visiting in the valley of the sun! Dearest Thanks,
Rating

kdiehl9, wrote review 05/12/2019

Thanksgiving travel

For a last minute booking this hotel worked out very well. I have stayed here before because it's close to where my relatives live and the prices are usually reasonable. Holiday rates get a little pri... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your most recent review of our property! Our team takes great pride in our guests satisfaction, and your review validates our relentless devotion to service excellence. Our staff is consistently commitment to going above and beyond for every guest, every stay. We greatly appreciate you taking the time to promote our standard of service, and thank you for helping make the Best Western Plus Mesa #1! Sincerely,
Rating

Sagif2019, wrote review 01/12/2019

Alarmed

Price is high for the run down condition. Swimming pool was contaminated with algae. Untrimmed palms are a haven for cockroaches and scorpions. The couch in the suite was broken and not usable. Th... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your most recent review! On behalf of our entire team, I would like to apologize for any difficulties or inconveniences you experienced during your stay with us. We are passionate about our guests satisfaction, so our staff will use your review to enhance our services for you and other future guests. I am excited to announce a remodeling coming soon to our property! NEW carpet, LED lighting, and NEW items being added to our always complimentary breakfast bar are a few among many upgrades currently being planned by our design team. We want you to come back and enjoy all of our newly renovated and updated facilities and amenities. There are BIG changes on the way, so be on the lookout for us making progress. Sincerely,
Rating

scottflyer04, wrote review 30/11/2019

Outdated hotel but friendly staff

Alicia at the desk and Ashley in housekeeping were great. The tub in the room was in rough shape but nothing that cant be fixed. The decor in the room was very outdated but the room was cozy and the b... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for recent review of the Best Western Plus Mesa! Our team of customer service professionals provide the comforts of home for the best value in the business, and your review proves we are leading the way in our industry. I am excited to announce a remodeling of our property coming soon. Renovations and updates are currently being planned by our design team. We want you to come back soon and enjoy our newly upgraded facilities and amenities. Our mission is simple; offer genuine care and quality service. The goal is to create repeat guests, brand loyalty, and to be your #1 choice for lodging and accommodations whenever you are visiting in the valley of the sun! Dearest Thanks,
Rating

jill814, wrote review 25/11/2019

Beware

Arrived at midnight. Went for breakfast at 9 am-- returned at 9:15. Money was stolen off the TV stand. Hotel staff denied it even though the room was serviced then. Hotel offered to repay 1/2. ... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Jill, On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations, and for any difficulties or inconveniences that you experienced during your stay with us. Our staff will utilize the information you shared to coordinate corrective improvements to enhance our services for you and for our future guests. We are extremely disappointed that our staff did not make a great impression, and could not resolve these issues promptly, professionally, and efficiently. Safety and security are our #1 priority here at the Best Western Plus Mesa, so our management conducts an immediate investigation to ensure the highest quality of customer service for our cherished guests. We are passionate about our guests satisfaction, so I am truly sorry for any frustration these issues have caused you. We want you to come back soon to give us a chance to make it right. Thank you for addressing these issues, and for helping make our hotel better. Sincerely,