Best Western Plus Mesa

1563 S Gilbert Road, Mesa, Arizona, 85204-6007, United States
based on 86 reviews Trip Advisor Logo
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Best Western Plus Mesa

Whether its an event at Mesa Community College or an outdoor adventure that brings guests to the region, staying at this Mesa Arizona hotel gets every trip started right. A number of guests who need extended stays depend on our property to be a home show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1563 S Gilbert Road, Mesa, Arizona, 85204-6007, United States

Reviews of Best Western Plus Mesa

Traveller Overview:
3.5 Rating: 86 reviews
Excellent 36%
Very Good 24%
Average 17%
Poor 11%
Terrible 10%
Rating

ecblack4, wrote review 04/05/2021

Run Down, but friendly staff.

The hotel was run down and in need of cleaning. The exercise room was small and both bikes were broken. The door seal on the refrigerator was broken. The staff was super nice though. The breakfast was... more

Owner Response
Joelene Mistral, General Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations, and for any difficulties, discomfort, or inconvenience you experienced during your stay with us. Our team will use the information you shared to implement improvements and ensure we offer the highest quality experience for you and other future guests. We greatly appreciate you taking the time to help make our hotel better. We hope that you will consider staying with us again soon, so that we can have another opportunity to provide you with a superior experience. Thank you for your patronage to our property. We are truly honored to serve you. Dearest Thanks, Guest Relations Manager - BWP - MESA
Rating

Heathercaaztxnv, wrote review 06/04/2021

Good value

All of the staff I met were nice. We enjoyed the pool, it was clean, warm, and not too busy. Everything in the room was clean. It felt like they were still taking precautions for covid to keep everyon... more

Owner Response
Joelene Mistral, General Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of the Best Western Plus Mesa! Our team is truly humbled by your PERFECT 5 out of 5 review of our property. Our team of courteous customer service professionals provide the comforts of home for the best value in the business, and your review proves we are leading the way in our industry. Our mission is to offer genuine care and quality service to every guest, evert stay. The goal is to create repeat guests, brand loyalty, and to be your home away from home whenever you are visiting in the valley of the sun! Dearest Thanks, Guest Relations Manager - BWP - MESA
Rating

btth0mps0n, wrote review 09/03/2021

Tired old building!

Gaps in the widows. Dead bugs on the air conditioner. Gaps in the doors. Water pressure was terrible. Furniture was falling apart. Dimly lit. Just super run down. Saving grace was the staff. Super fr... more

Owner Response
Joelene Mistral, General Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of our property. On behalf of our entire team, I would like to sincerely apologize for failing to meet your expectations during your stay with us. Our staff is passionate about our guests experience, so we will utilize your review to resolve the issues you experienced during your stay with us. We greatly appreciate you bringing these issues to our attention, and helping make our hotel better. We hope that you will consider staying with us again soon, so that we can have another chance to provide you with a superior experience. Thank you for your patronage to our property. It is an honor to have you as a cherished guest, and a privilege to serve you. Kind Regards, Guest Relations Manager - BWP - MESA
Rating

conniemn1, wrote review 09/03/2021

Don’t Stay here

First this hotel was extremely overpriced. We stayed with a group for a lacrosse tournament. Since it was a BW Plus we thought it would be fine. The rooms were dirty, the bedding and towels were threa... more

Owner Response
Joelene Mistral, General Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of our property. On behalf of our entire team, I would like to apologize for any difficulties, discomfort, or inconvenience you experienced during your stay with us. We take great pride in making our guests experience better every chance we get. Our staff will use your review to implement corrective improvements and ensure we offer the highest quality experience for you and other future guests. We greatly appreciate you taking the time to help make our hotel better. We hope that you will come back again soon, so that we can have another chance to provide you with a superior experience. Thank you for your patronage to our property. We are truly honored to serve you. Best Regards, Guest Relations Manager - BWP - MESA
Rating

Travelforthesoul22, wrote review 03/03/2021

Clean and comfortable

Arrived around midnight. The guy who checked me in was friendly and efficient. Had no issues with room, it was your standard hotel room nothing special but it was clean and comfortable. I would not mi... more

Owner Response
Joelene Mistral, General Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of the Best Western Plus Mesa! Our team of courteous customer service professionals provide the comforts of home for the best value in the business, and your review validates our consistent commitment to service excellence. Our mission is to offer genuine care and quality service to every guest, every stay. The goal is to create repeat guests, brand loyalty, and to be your home away from home whenever you are visiting in the valley of the sun. Thank you for choosing to stay with us! Dearest Thanks, Guest Relations Manager - BWP - MESA