Do not stay at this hotel
08.02.2017 traveleroften180, Tehachapi, California
Reported this hotel to the AZ Health Dept on 2/6/17 , bed bugs in room , urine from pets on carpet in room,reported another guest dog urinated in elevator was never cleaned after we reported it ... more
Reported this hotel to the AZ Health Dept on 2/6/17 , bed bugs in room , urine from pets on carpet in room,reported another guest dog urinated in elevator was never cleaned after we reported it even though we were told no pets above the 1st floor. shower dirty . We fled this hotel at 10 pm and had to get another hotel in San Tan after my husband had beg bugs crawling on his neck from the bed . The bugs scattered so fast we were only able to captured photos a few bugs left on the pillow. The manager phoned the next day denying that our claims exist. We sent him the photos we took. I specifically voiced my concern over pets in the hotel upon checking in and was lied to and if they had said they allowed pets in all of their rooms I would have booked else where . There was a youth sports team checking in when we left and I felt bad that this hotel would subject children to what I consider unhealthy sleeping conditions. This hotel was 135.00 a night not chump change and if I wanted less than clean conditions I would have booked 40.00 a night hotel less
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review
Ms. Dobbe, I again apologize for your experience. We are working extremely hard to make every guest experience extraordinary and we clearly missed the mark with you and your husband.