Best Western Plus Mesa

1563 S Gilbert Road, Mesa, Arizona, 85204-6007, United States
based on 62 reviews Trip Advisor Logo
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Best Western Plus Mesa

Whether its an event at Mesa Community College or an outdoor adventure that brings guests to the region, staying at this Mesa Arizona hotel gets every trip started right. A number of guests who need extended stays depend on our property to be a home show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Mesa

Traveller Overview:
4.0 Rating: 62 reviews
Excellent 37%
Very Good 27%
Average 17%
Poor 11%
Terrible 6%
Rating

bob3160, wrote review 10/02/2020

Great place to stay in Mesa, AZ

The reception was friendly. I was early but didn't have to wait too long to get into my room. The room is fairly large. The bed is very comfy. The crew that does the cleanup daily has been very attent... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your review of our property! Our staff is dedicated to delivering an award winning customer service experience to every guest, every stay! We are extremely proud that you found our staff to be exceptional during your stay with us. We greatly appreciate your patronage, and thank you for helping spread the word regarding our legendary standard of service to other future guests! Dearest Thanks,
Rating

Kathy B, wrote review 10/02/2020

Great Hotel and Location!

As with the other Best Western hotels we stayed at, the bed and bedding were very comfortable. We have also found that Best Western has some of the best locations. This one is close to everything, yet... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, We are extremely humbled by your PERFECT 10 scores of our services! Our staff is dedicated to providing the greatest quality service in the business, and your review proves we are leading the way in our industry. We are profoundly proud that you enjoyed our always complimentary breakfast bar! We greatly appreciate your patronage to our property, and spreading the word regarding our award winning standard of service to other future guests! Kind Regards,
Rating

traveltowisconsin, wrote review 04/02/2020

Dirty run down hotel that is poorly maintained

Friendly people on check in, not so much when discussing problems. Comfortable bed, & good breakfast. Close to organ stop pizza that we wanted to see. Hallway and room carpet weren't clean. They w... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations, and for any difficulties, discomfort, or inconvenience you experienced during your stay with us. Our staff will utilize the information you shared to coordinate corrective resolutions to ensure we offer a better quality experience for you and other future guests. We are extremely disappointed that our team was unable to resolve the issues promptly, professionally, and efficiently. I greatly appreciate you bringing this matter to our attention and helping make our hotel better.I am very excited to announce a remodeling coming soon to the Best Western Plus Mesa! Upgrades are currently being planned by our design team. We want you to come back and enjoy all of our newly renovated and updated facilities and amenities. We truly value your patronage to our property, and hope you will give us another opportunity to provide you with a superior experience. Kind Regards,
Rating

cicmonique31, wrote review 01/02/2020

Good

Was great got a good deal for the wedding party. The breakfast was good and a variety of options. I would stay again. The location was perfect just a mile from the reception hall. The room was ok. Th... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent review of our property! Our team is dedicated to providing the comforts of home for the best value in the business! Our mission is simple; offer genuine care and quality service to every guest, every stay. The goal is to create repeat guests, brand loyalty, and to be your home away from home whenever you are visiting in the valley of the sun! Thank you for helping make the Best Western Plus Mesa #1! Kind Regards,
Rating

Daphne0456, wrote review 14/01/2020

Pleasant Experience

Very pleasant experience. Breakfast was adequate and tasty. Nice variety of breads, cereals, juices and hot drinks. Every day there were scambled eggs and waffles. The days alternated with bacon or sa... more

Owner Response
BestWesternPLUSMesa, Guest Relations Manager at Best Western Plus Mesa, responded to this review
Dear Daphne, Our team is extremely humbled by your PERFECT 5 out of 5 rating and review of the Best Western Plus Mesa! We take great pride in delivering an award winning quality experience to every guest, every stay. Our staff is relentlessly devoted to providing unforgettable customer service that creates repeat guests and brand loyalty. We offer genuine care and quality service for the best value in the business, and your review proves we are leading the way in our industry. Our goal is to be your #1 choice for lodging and accommodations in the valley! We greatly appreciate you helping promote our property, and standard of service for other future guests. Dearest Thanks,