Best Western Plus Mesa

The reception was friendly. I was early but didn't have to wait too long to get into my room. The room is fairly large. The bed is very comfy. The crew that does the cleanup daily has been very attentive and friendly. I had a concern about safety in the tub and it was addressed immediately by the person at the front desk. He installed two grab bars where I wanted them. I'm sure tomorrow's shower will feel much safer. (I should have addressed my concerns earlier.) I'm here for an extended stay (3 weeks) It's my first stay at this hotel. I'm sure it will not be the last time. Thanks to the management for running a tight ship with a very helpful and friendly crew. less

As with the other Best Western hotels we stayed at, the bed and bedding were very comfortable. We have also found that Best Western has some of the best locations. This one is close to everything, yet it’s not noisy. The front desk staff were very friendly, yet professional. We always enjoy it when a hot breakfast is included. The waffles, eggs, bacon and juice were good. We used to do Hilton Honors, but have found the Best Westerns have bigger rooms, better locations and they don’t govern their thermostats so you can put it at the temperature you’re used to sleeping at when you’re home. less

Friendly people on check in, not so much when discussing problems. Comfortable bed, & good breakfast. Close to organ stop pizza that we wanted to see. Hallway and room carpet weren't clean. They were old, sticky, stained and not vacuumed. Large stain about 6" on carpet entering the room. I scrubbed it, the white wash cloth was mostly grey, I looked at my white socks they were also grey after just a few minutes without shoes. We felt we needed to ware socks the entire time in our room. The shower didn't drain well, standing water upto my ankles by the end of the shower. Maintenance made it a little better and left the stopper out, then the tub only filled up ¾ of the way back. The next day the sink didn't drain well, we just ran hot water instead of calling again. We were going to stay 4 days but checked out after three days. When we returned to our room on day three there was someone else's sock under our suitcase stand! Creepy... the head maid thought it was just dropped by the maid... under our luggage stand??? Chad the manager offered to give us the room for ½ price after the first day, we felt that was fair. Upon checking out they didn't know how to give us the discount that the manager noted in the computer, they had to call him three times and it took over 20 minutes to check out. The first day Chad said there were many other problems with the hotel and was sorry it didn't meet my expectations. That isn't an I'm sorry for their failures, my expectations is just clean, friendly & comfortable like anyone else. less

Was great got a good deal for the wedding party. The breakfast was good and a variety of options. I would stay again. The location was perfect just a mile from the reception hall. The room was ok. The bed was comfortable and clean. less

Very pleasant experience. Breakfast was adequate and tasty. Nice variety of breads, cereals, juices and hot drinks. Every day there were scambled eggs and waffles. The days alternated with bacon or sausage, potatoes or biscuits and gravy. The business center was open 24/7, and mostly available. The staff was helpful and courteous. Room was clean and comfortable. Complex was quiet, plenty of parking, and easy to manage. less