They will keep your $100 deposit....with out presenting proof of why they won't give it back.
The staff was nice but the general manager kept my $100 deposit because she said the room smelled like someone was smoking. My wife is pregnant and we certainly weren't smoking. The manager wouldn't b... more
The staff was nice but the general manager kept my $100 deposit because she said the room smelled like someone was smoking. My wife is pregnant and we certainly weren't smoking. The manager wouldn't budge and there was nobody there in charge of her that I could talk to. less
Leian McBroom, Guest Services / Front Office at Best Western Plus Mesa, responded to this review
Dear Valued Guest, Thank you for your recent rating and review of our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations, and for any difficulties, discomfort, or inconvenience you experienced during your stay with us. Our team will use the information you shared to implement improvements and ensure we offer the highest quality experience for you and other future guests. We greatly appreciate you taking the time to help make our hotel better. We hope that you will consider staying with us again soon, so that we can have another opportunity to provide you with a superior experience. Thank you for your patronage to our property. We are truly honored to serve you. Dearest Thanks, Guest Relations Manager - BWP - MESA