Very centrally located with cheerful staff
The hotel is very centrally located in the CBD, chosen as a base for a quick transfer to the Wilson airport but concerned it could be noisy. I had a wonderful first impression: I was exhausted after ... more
The hotel is very centrally located in the CBD, chosen as a base for a quick transfer to the Wilson airport but concerned it could be noisy. I had a wonderful first impression: I was exhausted after a long day of sight seeing and I was met with a cold glass of juice and checked in. The staff were warm, friendly, efficient and professional.
The corridor to the rooms is dark and enclosed but the room itself was well appointed and very quiet.
My stay went downhill from there. The shower was greasy and didn't seem to have been cleaned properly. I complained, explaining that I had to make it to dinner outside the hotel and expected a very quick fix or switching the room. It did however take sometime to get a response. I was later offered another room but declined cos that bathroom was a bit musty. I was exhausted so accepted bedroom slippers I was offered so I could stand in the [dirty] shower with them. I asked for an amenities kit and had to remind them hours later before it was sent up.
I had a great night's sleep but was woken up in the wee hours by some very noisy neighbours loudly speaking what sounded like Chinese. The design of the hotel makes it an echo chamber so the noise was easily amplified. Breakfast was alright and I checked out soon after to catch my flight. Perhaps I expected more because of the rave reviews but my stay was quite average. less
MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Greetings from Best Western Plus Meridian Hotel Nairobi !
We would like to thank you for sharing with us the candid review of your recent stay.
Your feedback is important and valuable to us.
We have shared your appreciation with Front desk team, thanks for such appreciation and positive feedback.
We significantly appreciate your concern about hotel on the aspects of its Bathroom showers and housekeeping services which needs improvement. Your feedback will be effectively used to enhance our services further.
We apologize for the inconvenience caused during your stay at the hotel.
We sincerely await the opportunity to welcome you once again.
Best Western Plus Meridian Hotel, Nairobi