Something seemed a bit off....
20/03/2019 Tim L, Baltimore, Maryland, United States
We regularly visit Menomonie and pretty much every time we do, we stay here. Now this property has changed several times...as it previously was a Country Inn and Suites. Once Best Western took over th... more
We regularly visit Menomonie and pretty much every time we do, we stay here. Now this property has changed several times...as it previously was a Country Inn and Suites. Once Best Western took over the property, it got a much needed "makeover" of the rooms, which was definitely a plus. However, it seems management has changed since our last visit...and with that change left the "family feel" this place once had. Honestly, I am not complaining at all. However, something felt a bit different.
We regularly chose this location because it is one of the only hotels with a pool...however we were a bit bummed to learn when we got there, that the hot tub was not working....and the free breakfast we looked forward to seemed very "one dimensional", as it used to offer a variety of items for our family (we are vegetarian). However it seemed the yogurt options disappeared and the only fruit available were apples. Also, it seemed that they ran out of milk which made it hard to enjoy the cereal options they had. My kids definitely didn't complain but I know how it was in the past and was a bit bummed that this part of the hotel seemed to have slipped a bit.
The staff seemed to be very lovely, as they granted a late check out the day we left and did clean our room upon request both of which we were very grateful for. And Karen, who was working in the breakfast area one morning was wonderful....she chatted with us and made us feel totally welcome! It's people like Karen who make the place feel like home, which is the main reason we regularly book at this property in the first place... We did notice that they recently opened up a hotel near the property that was newer and also offers a pool and free breakfast. So I'm not sure if the competition has hurt them or what....again, not complaining at all but that "family feel" has seemed to dissolve a bit since our last visit..
We had a fine time, and the hotel served its purpose....however something seemed a bit off...enough to entertain other options next time we are in town. less
Casey H, General Manager at Best Western Plus Menomonie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I apologize that we did not meet your expectations with the "family feel". We hope you will give us another chance to make things better the next time you are in town.