If you can, choose another Best Western...
My experience with Best Western is 99% good. However, my stay at this location was disappointing. Luke warm shower, mattress's needed to be replaced, the towels were frayed and lightly discolored. ... more
My experience with Best Western is 99% good. However, my stay at this location was disappointing. Luke warm shower, mattress's needed to be replaced, the towels were frayed and lightly discolored. I reached out to the manager, Ms. Sather, and it was an excercise in futility. I called the hotel and was able to speak with her, almost a week later and after she would not retun my emai, and she never apologized and kept making excuses about how busy she was, on & on. I barley got a word in! Again, Best Western does a great job, but this property is in need of some training, etc... less
Jessica Sather, General Manager at Best Western Plus Menomonie Inn & Suites, responded to this review
Thank you for reviewing your experience with us. I am sorry that your stay did not meet your expectations, or ours. Exceeding our guests' expectations is our priority. Unfortunately, I was unable to reach you the day after your departure to speak with you and did follow up with a voicemail as well as email. I am glad that when I returned to the office that I was able to speak with you right away that morning about your experience. Thank you for allowing me the opportunity to fix these issues so they do not occur again. We use your feedback as the opportunity to better the experience we provide our guests. If there is anything further, I can do to assist you, please feel free to let me know. We hope to have the opportunity to better serve you the next time you are in town.