Really Nice Hotel....would rate the service 10!!
12/08/2019 Linda W, Virginia Beach, Virginia
This is such a nice little place. We spent the night after a day visiting the Bombing Memorial, and were welcomed by Latrice at the front desk as if we were guests in her home, with fruit water at the... more
This is such a nice little place. We spent the night after a day visiting the Bombing Memorial, and were welcomed by Latrice at the front desk as if we were guests in her home, with fruit water at the desk. She was warm, smiling and pleased to tell us about the delicious breakfast, the pool hours, the all night gym, the well lit parking, and a few minutes after we arrived in our room, she called us to see if we had questions, needs or issues. She also adjusted our room rate easily when I showed the better rate on BW site after booking on there. I asked her to store our cold packs for travel and she placed them in a deep freeze overnight; she was so willing to accomodate us that she and the team get a 10 in my book. The hotel is older, and they have renovated. The beds are SO comfortable, the water was hot, and I appreciated two safety handles on the tub. The AC kept us comfy all night even though OC was over 100 degrees outside in August. This morning, Tina greeted us at the front desk, smiling, asked how we were, gave us a newspaper, retrieved my cold packs, and thanked us for coming. I did enjoy our restful quiet stay. We did not use the pool.
If you are new to area, careful of Kilpatrick Pike...it is a toll road and does not take EZ Pass; needs coins. I learned to stay on Memorial; it is easy enough to navigate. And the gas here is the cheapest we have ever seen; filled up for $2.10 this morning, then saw it for $2.05 several miles down Memorial!! less
SophiaGSM, Guest Relations Manager at Best Western Plus Memorial Inn & Suites, responded to this review
Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.