Best Western Plus Media Center Inn & Suites

Stayed August 6-10, 2018 Newly refurbished hotel. Rooms were very nice and beds have new mattress that are very comfortable. Free underground parking, Nice free breakfast. Fridge and microwave in room. Walking distance to Warner Brothers and several nice places to eat. 10 minute drive to Universal Studios, 10 minute drive to Hollywood Hills, 15 minute drive to Hollywood Walk of Fame, 25 minutes to Santa Monica Pier, and about 50 minutes to LAX (just to name a few points of interest). I have stayed here several times and really enjoy the location and convenience to so many attractions. It is near everything L.A., but a nice quiet oasis from the hustle and bustle of all those same tourist attractions. Not the cheapest place in the area, but not the most expensive either. Decent price for the area when you factor in free parking and breakfast. Room for improvement- Hotel front desk staff are not overall customer service oriented. Not rude, but just seem to be doing the minimum expected for their job. The rooms need to be stocked with more bath towels. Two towels provided for three guests. Also, ran out of bathroom tissue at one point, and front desk forgot to bring more up. Staff need to make sure the bathrooms are stocked properly. Slow elevator. Despite these issues, it is a quality place especially now that it has been refurbished. Definitely would recommend to others. less

It is a very good hotel , but I think they have issues with the staff at the time of offering customer service is look not any one there care about to offer good customer service to their guest but other than that it is a very good hotel , the room I been was really pretty and clean and big room. less

Stayed here 4 nights 7/28 - 7/31/18. The good: small, relatively quiet hotel with free underground parking and very close and convenient to Universal Studios (note: uber cheaper and easier than parking there). Completely refurnished rooms. The bad: completely refurnished rooms! Temporary issues: the underground parking was loaded with old mattresses, piles of carpet and desks and lamps. Our room numbers and artwork were stacked in the hallway. A bit more inconvenient was the room reeked of new carpet smell and the towel bars were not yet installed in the tiny bathroom, no place to hang towels :( The ugly: the appearances of being understaffed and disorganized... there was no one in the tiny rooftop pool in the morning but still the garbage can overflowed there. We had to take a stairway covered in drop cloths and painting equipment everywhere (but no one working). EVERY morning the undersized breakfast area garbage overflowed and there was only one can. Our (not updated) showerhead leaked badly spraying the wall and ceiling but they were unable to get anyone to fix or replace it before we left. We had to ask for more towels as we had three occupants (but sadly nowhere to put towels... management missed an opportunity here to install vanities with shelves and bars.). There were three old voicemails left on our phone from the previous occupants. We appreciate energy conservation but have never stayed at a place that turns the AC completely OFF each day, so we’d return to a hot stuffy room. (We started leaving notes asking them to leave it on, that worked.). Not a cheap date here or anywhere in SOCal... BW you can do better. less

I stayed here in July with family. We had a room with 2 queen beds, a chair with ottoman and a desk. There was also a mini fridge, microwave and coffee maker. This hotel is perfectly located in a very quiet part of town. Parking is in an underground garage with both stairs and an elevator. There are a handful of great places to eat within a few minutes walk. If you stay, be sure and have a coffee and pastry (almond croissant - yum) at Lou, the French on the Block, which on the opposite side of the street from the hotel. Olive and Thyme is delicious as well. All of the nearby restaurants we tried were excellent. The hotel is within a 40 minute drive of many LA attractions. It's 10 min to Universal Studios, 30 min to the La Brea Tar Pits, 15 min to the Hollywood Walk of Fame, 35 min to Santa Monica Pier. It's just an all around great location if you are looking for a quiet place to stay. There was very little traffic as it is a business area with tall buildings and some apartments. So, walking, crossing streets and getting around was stress free for us. The only real downside is the pool, which is very tiny and only 4 feet deep. So if you have kids who love to swim and want to make that a significant part of your vacation experience, this is probably not the place for you. Breakfast was included in our stay and was typical of all the Best Western breakfasts I've had. Waffles, Eggs, Bread, Yogurt, etc. We experienced one problem while we were there. The building's electricity went off and on throughout our first night. It was a terribly hot night and the room became sweltering and uncomfortable. We found out the next morning that a part had worn out and needed replacing, which the owner took care of that day. He also more than made up for the discomfort by comping us the first night. All in all, we felt well cared for. This hotel will be our go to place in the area from now on. less

Our family of 4 stayed 2 nights in late July 2018; the hotel is mid-renovation and it will be a nice makeover when it's completed... but for now, it was a mess. Our room was on the first floor next to the breakfast room, and the AC was extremely loud and sounded like a water fountain. When we asked for a different room due to the AC noise, they sent someone to "take a look" but we were told they couldn't fix it, and there were no other available rooms. For the price we were paying, this made us very upset. On the plus side: The pool, located on the 2nd floor, is small but adequate. Breakfast was well presented and there were good food choices.There are restaurants within walking distance and underground parking. less