THE FIRE ALARM WENT OFF AND THE EMPLOYEES SUCK
27/10/2016 Raha I,
I'll cut to the chase, the room is expensive, but you're in a GREAT area, and parking is free and that's about where the good part ends. The concierge was not polite at all, they didn't acknowledge me... more
I'll cut to the chase, the room is expensive, but you're in a GREAT area, and parking is free and that's about where the good part ends. The concierge was not polite at all, they didn't acknowledge me, they just asked for my name and credit card. The ONLY time I seen someone behind that desk was at check in, after that there was never ever anyone there. EVER!!! The worst part is THE FIRE ALARM WENT OFF- which is fine, at least it works- the WORST part is, it just went off, and no one called to say it was an accident, or come to our room to reassure there was NO emergency, instead my whole family panicked the entire time, and when we woke up in the morning, our room smelled of smoke. I guess an employee burned breakfast she was making...but it was one of the scariest experiences of my life, and if you have ever been woken up to a fire alarm!!!! GEEZ the worst way to wake up...Really horrible for how much i spent. less
I P, Manager at BEST WESTERN PLUS Media Center Inn & Suites, responded to this review
I would like to apologize for this frightening event. The fire alarm detected smoke and sounded accordingly. For everyone's safety the system will assume a fire is present and alert the building. The system works very quickly and there is no margin of error to guess if there is a real fire or not to call 70 rooms at once. Thankfully this was only a minor incident having to do with smoke.