Best Western Plus McKinney Inn & Suites

We were one of the many that didn't have a place to stay during the recent winter storm that paralyzed Texas We booked a two night stay at the Best Western through Hotels.Com When we showed up to check in it was complete chaos. They had a water main break. So we were told that they were closed and that we needed to find another hotel. Understandably so. They refused to help us find another place even though we were already checked in (online) Hotols.com had already dinged our credit card. I called Hotels.com immediately for a refund and they said that they needed to contact the hotel. They couldn't get a hold of anyone. A week later they still can't. No one is answering. Every Best Western Hotel is independently owned. STAY AWAY from Best Western hotels. Their corporate offices are of no help. The hotels are free to do what they want it looks like this one has just taken our money and ran. less

I would give the hotel a 5 but none of the staff wore face masks even though it is state mandated because of COVID. Whether they were walking in the hallway, behind the desk, or anywhere else in the hotel. less

This property is in need of maintenance and repairs. Our room was clean but the rest of our experience was NOT acceptable. The bathroom had NO hot water. When I tried to call the front desk, I discovered the phone was not working. The bethroom vent was falling out of the ceiling, and the light fixture over the sink was busted and about to fall apart. It is clear to me this property has not been cared for in quite some time. Avoid this location. less

Rooms are clean and comfortable. The room always smells nice whenever I get to my room! Located near downtown so it is easy to access food and shopping. Little details could be better but overall a great affordable place to stay!! less

The hotel is located next to I75 thus providing easy access to the Dallas metroplex and the surrounding Mckinney area. The parking lot was very large and well lit. The room was very clean and well maintained. Check-in and check-out went extremely smoothly. less