We spent one night here for a gymnastics event that took place 20 minutes away in Frisco, TX. The hotels in Frisco/Plano were insanely expensive so we were glad to find this rate within an easy 20 minute drive to the venue.
Pros: Night clerk very nice and welcoming with our late arrival of 9 pm. And we lost a toothbrush but able to get a complimentary one. Morning clerk nice also.
Room clean.
Far enough away to not hear freeway noise loudly in our room.
Able to have a late check out at noon without an additional charge, which was nice. The only problem was that our late check out somehow missed being noticed or communicated to the front desk staff and housekeeping because we had several knocks on the door at 10:30 and 11:00 for housekeeping. When I called downstairs to remind them of late check out, we still had knocks on the door wanting to clean the room before 12:00. Also, at 11:00, our key quit working in the door, even though we were still going to be there for another hour. I made another trip down to the desk to ask about that and they mentioned that it happens automatically and you have to get your key recoded if you stay late that extra hour. I had not been told that the many times I talked to the desk about late check out.
Cons: Very thin walls. Could hear tv next door playing until 11:00 or 12 pm. Could hear normal level conversation talking next door. My daughter slept with earbuds in to drown out low pitch noise from tv next door. I was told I could purchase ear plugs downstairs for $5 (might want to offer them for free since the walls are thin). The main problem was the noise that travels through the adjoining doors that are locked between rooms. It would have been fine if we had gotten both rooms for our large family, but this trip it was just my daughter and I and I felt like we had roommates in the other room because we could hear every word they spoke in normal voices and could hear the tv late at night while we were trying to sleep to get her ready for her competition the next day. By 7:20 AM, we could hear multiple people in hallway talking, and the doors slamming. So, we woke up early.
A/c a bit loud when turning on in the night, but worked well for cooking the room.
Toilet very loud when flushed. Made a high-pitched screeching noise when flushed and a roaring noise afterward. Would definitely wake people in the same room up with flushing in the night. Needs looked at for noise, and water seems to be constantly running in the bowl. less