Friendly staff, outdated facility
30/09/2018 paulaperidot, Jacksonville, Florida
Staff was very nice from cleaning, maintenance, kitchen and front desk.
Television was not working the night we arrived. The next morning maintenance said it must be the weather—no rain, cloudy. Hmmmm... more
Staff was very nice from cleaning, maintenance, kitchen and front desk.
Television was not working the night we arrived. The next morning maintenance said it must be the weather—no rain, cloudy. Hmmmm. That evening couldn’t even get tv to turn on, requested batteries, waited 30 minutes and no one brought batteries. The next morning mentioned to front desk and batteries were replaced in our remote- while we had a do not disturb sign on our door!
Our room seemed to leave items somewhat damp, not cool to the touch like a cold room would leave but damp. Our AC ran day/night.
Toilet base was not secure to floor. Sit on it and it would rock.
Water was hot, beds firm but okay, lights and door locks work. I bring my own pillow.
The pool, while for hotel guests only, is not blocked to prevent non guests from using. Was not comfortable using for this reason.
Breakfast is 6-930. I went down at 9 and requested more eggs be placed on buffet. Only to be told they are out and can’t make anymore of either the round or scrambled variety. How does a hotel that serves breakfast every day of the week run out of a staple like eggs!
Hot coffee available throughout the day in dining area.
I would book elsewhere in thenfuture. less
Cindy R, General Manager at Best Western Plus Mckinney Inn & Suites, responded to this review
Thank you for taking the time to write a review. We do highly appreciate your feedback and will work on improving these areas. Guest satisfaction is our number 1 priority.