Noisy room next to a ice machine
Unfortunately some of the rooms on the ground floor are close to wending and ice machines which make them very noisy. Around two a.m. all the machines started to make noise and it continued the whole ... more
Unfortunately some of the rooms on the ground floor are close to wending and ice machines which make them very noisy. Around two a.m. all the machines started to make noise and it continued the whole night. It was like sleeping in a plane. There is no way the management is not aware of this. Also the hotel wasn't full so I was not happy that the receptionist gave us the worst room (room n. 125). I would recommend staying down the road for half price and a better room.
Another issue was the pool - it was very very chlorinated. We ended up not going again because we could smell chlorine everywhere even after showering. It would be better to change the water regularly instead of dosing it in chemicals. I hope that some authorities check, if the levels of chlorine are still safe for humans in this hotel. Again my advice: Go to a cheaper better hotel without a pool and go swimming in one of the local hot springs. less
Best Western Pl... M, General Manager at Best Western Plus Mccall Lodge & Suites, responded to this review
Dear Jana B,
Thank you for writing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We were sold old this last weekend when you stayed with us. Since you brought a dog, that was the last pet room available. We only allow dogs in certain rooms, on the first floor. Our pools are Eco friendly and our pools are monitored and cleaned weekly by a professional pool company. We have the cleanest and the most Eco friendly pool in all of McCall.
I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 208-634-2230 or email me at bestwesternmccall@gmail.com.
Sincerely,
Jessica Points
General Manager
Best Western Plus McCall Lodge & Suites