Best Western Plus McCall Lodge & Suites

This was a beautiful hotel (especially with the snow). We had fabulous service and our room was very nice. Enjoyed the hot tub. They were very accommodating to our dog, Harley. She was quite comfortable as well. less

Unfortunately my rooms were cancelled by Booking.com so when i arrived to the hotel I was left with what they had left. $300 per night for a King room seems a little overboard. There were 4 of us so $600 later we have ONE night paid for. They did find another double room for us the second night that was $180. However, the price was crazy. After we switched rooms the second day we discovered that my son had left his expensive headphones in his room. When we asked the front desk they were at a loss. So how do headphones just vanish? We had ordered breakfast to be delivered at 7:30 and shortly after 8:00 I called to ask about it and the headphones. Breakfast never showed up and still have never heard from them about the headphones. Disappointing to say the least. Will never use Booking.com again or stay at the Best Western in McCall. Add to the top of everything the snow equipment running all night long in the parking lot added to never sleeping. less

On pre check in they gave us the option to upgrade for a fee, I took it. Only to be told when we got there that there were no other rooms available. So my question is why offer the upgrade if there is no upgrade to be given? Only given breakfast one day of our stay instead of the two we stayed there. less

Our stay was the first stop on our trip that was in a public space and due to covid we were very leery of a hotel. On our arrival everything looked great to the eyer but upon further inspection we found several alarming dirty spaces in private and public spaces. In our room, there was a dish that had fallen behind the entertainment center and was covered in mold. We put that in the hall to get it out of our room. And my husband had to work so he had to go to the lobby to use a space big enough for him and to not disturb those in our room early in the morning. There he found several tables that had not been cleaned in what looked like atleast a day or two. And since he had to work for a couple mornings and things didn't improve, those surfaces were never cleaned along with other public tables that we walked by each day morning and night. Not to our standards of clean and we will not be staying at this location again. There are no sideways to town either in the snow so we had to drive. The lack of cleaning made it a terrible value and we were so disappointed. Our friend with us is a Nurse and she said that several violations were not being met, with or without their knowledge. less

Arriving, we booked two rooms and promised adjoining rooms. After having dinner we returned to settle in, only to find out that the rooms didn't have a joining door. We went to JJ at the front desk and voiced our concern only to be met with complete apathy. Nothing done to resolve issue and JJ really didn't seem to care. Id never stay here again. less