Bed too Firm for Us
31/05/2019 48thAnniversary, Meridian, Idaho
We spent one night here two nights ago. Our room was good size and most recently redone/upgraded. For us the bed was just too firm. I slept fine but my husband had quite the back ache yesterday. Since... more
We spent one night here two nights ago. Our room was good size and most recently redone/upgraded. For us the bed was just too firm. I slept fine but my husband had quite the back ache yesterday. Since they are redoing the second floor, which we didn’t realize, we had a room on the 3rd floor. I did NOT appreciate waking up startled by the pounding of hammers right below us at 8 AM!!!!! Hey, I’m on vacation and just maybe I’d like to sleep in...NOT!!!!
Breakfast was standard fare these days: biscuits & gravy, sausage, breads, donuts, cereal, yogurt, etc. It was fine enough and what we expected. Did grab a cookie on arrival, which was quite tasty with a cup of tea. Staff was just staff, not very friendly.
Stay again...will try elsewhere if we return most likely. less
BestWesternMccall, General Manager at Best Western Plus Mccall Lodge & Suites, responded to this review
I want to congratulate you on a Happy 48th Wedding anniversary to you and your husband.We are so delighted that you choose to celebrate such a special occasion with us. We sincerely apologize for the disturbance early in the morning. I’ve spoken with the construction team; so that the same thing will not happen in the future. Our renovations start and 9 am and end at 5 pm.
Thank you for taking the time to write your review of our property, your comments are very much valued. We are currently upgrading and doing renovations to our property and they will be completed at the end of the month.
Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
We hope to have you back in the near-future and take part in more of your life's celebrations and milestones, and see our completed renovations.
Best Western Plus McCall Lodge & Suites