Dirty Room and Dirty Public Spaces
Our stay was the first stop on our trip that was in a public space and due to covid we were very leery of a hotel. On our arrival everything looked great to the eyer but upon further inspection we fou... more
Our stay was the first stop on our trip that was in a public space and due to covid we were very leery of a hotel. On our arrival everything looked great to the eyer but upon further inspection we found several alarming dirty spaces in private and public spaces. In our room, there was a dish that had fallen behind the entertainment center and was covered in mold. We put that in the hall to get it out of our room. And my husband had to work so he had to go to the lobby to use a space big enough for him and to not disturb those in our room early in the morning. There he found several tables that had not been cleaned in what looked like atleast a day or two. And since he had to work for a couple mornings and things didn't improve, those surfaces were never cleaned along with other public tables that we walked by each day morning and night. Not to our standards of clean and we will not be staying at this location again. There are no sideways to town either in the snow so we had to drive. The lack of cleaning made it a terrible value and we were so disappointed. Our friend with us is a Nurse and she said that several violations were not being met, with or without their knowledge. less
Best Western Plus McCall Lodge and Suites, General Manager at Best Western Plus Mccall Lodge & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
There are no violations here at the hotel. You live in Portland, Oregon and here in Idaho there are no mandates like you have in Portland. Here in Idaho we believe in the Constitution and ensure individual freedoms remain in tact.
If I can provide any assistance, please don't hesitate to contact me directly at 208-634-2230.
Best Western Plus McCall Lodge & Suites