We stayed here in 2019 and found the hotel very nice and comfortable. Enjoyed! Then we went back this year in July and found a few misgivings. Had a corner room on the third floor which was clean and ... more
We stayed here in 2019 and found the hotel very nice and comfortable. Enjoyed! Then we went back this year in July and found a few misgivings. Had a corner room on the third floor which was clean and comfortable. However, the ice bucket still had water in it from the last person, but a clean plastic bag laid over it. The bulb in the floor lamp was hanging out. There was no laundry bags in the closet, we had to ask for some at the front desk. The beverage machine had no amount on how much they were. Skip the breakfast delivery to your door. It was horrible, no matter what we ordered. Yogurt warm, juice, warm, fruit in a cup, warm, burritos, hard than a rock. Horrible tasting! Ridley market across from the hotel had better food for breakfast. Would go back, but after Covid rules are lifted in the hospitality world! less
Best Western Plus McCall Lodge and Suites, General Manager at Best Western Plus Mccall Lodge & Suites, responded to this review
Dear Mrs. Wall,
Thank you for staying with us on your recent trip to McCall.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry that you didn't like our complimentary breakfast we delivered to your room. We are opening up our breakfast room, as we get things back to normal. I am so sorry that the ice didn't stay cold in your ice bucket in the room.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 208-634-2230.
Hope you have a enjoy the rest of your summer and the forest fires up there in Lewiston get under control soon!
Best Western Plus McCall Lodge & Suites