Surprised with other reviews
I understand everyone’s experience is unique when it comes to hotels/motels but based on everyone’s 5-star reviews I was expecting more. The reviews stated “great location” and it is NOT. It’s at the ... more
I understand everyone’s experience is unique when it comes to hotels/motels but based on everyone’s 5-star reviews I was expecting more. The reviews stated “great location” and it is NOT. It’s at the entrance to town and quite a distance away from where you want to be when visiting McCall’s. This was our first time there and we really should have researched it a bit more. We also chose this place because they are pet friendly- which I always appreciate. The location however is awful.
The rooms are not carpeted. It’s sheet vinyl and NOT comfortable. This wasn’t a surprise though because it’s on the pictures. I guess it’s easier to clean. Also, they seemed to put all the dog people in the same area. There were chuffs and barks all night. The vent didn’t work and it’s a small room. The night desk agent said “it’s just a silent vent”. Give me a break. No vent it THIS silent- not even in 5-star hotels! Our microwave didn’t work. Once again desk agent stated it was because we weren’t using it right and we had to press the switch on the outlet. We tried to explain that it wasn’t electrical- the microwave was ON but just not heating! The check in process... well expect to wait until 3.
The only positive thing is the day manager- Jessica. She was friendly and informative. There’s also a grocery store across the street. All in all, it was way overpriced for the stay but I guess that has to do with location. If returning to Area we will most likely stay elsewhere.
As a reminder, please keep your fur babies on leash and pick up after them!!! Give dog-friendly hotels a reason to stay that way!! less
Best Western Plus McCall Lodge and Suites, General Manager at Best Western Plus Mccall Lodge & Suites, responded to this review
Dear Catherine P,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our floors in our dog friendly rooms are porcelain tiles. We have that in our ADA and pet friendly rooms on the first floor. I am sorry that you had issues with our rooms. Our rooms our Eco friendly and energy saving, the two light switches by the door power the outlets. Our hotel is exactly 1 mile from the lake, as we are located right across from the airport. We have front desk staff 24 x 7 if you need anything. When you stay with us we want you to have the best stay possible.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I hope you and Doug had a nice trip up north to Coeur d' Alene.
If I can provide any assistance, please don't hesitate to contact me directly at 208-634-2230.
I hope you enjoy the rest of your summer!