Right from check in to the time we left our experience was underwhelming to say the least. We did arrive early for check in and did not expect that our room would be ready but the attitude of the front counter staff was just downright surly. When left our bags and returned later where we were able to access our room. We booked a King size room and this is supposed to be a four star hotel, but by comparison to other 4 star hotels the room is quite stark and the service just wasn’t there.
For a start there is no fridge in the room and when I enquired at the front desk, I was told that none of the rooms had a fridge and it is on their website. I couldn’t find it. They will however store items in their bar fridge though this really isn’t convenient. There is no wardrobe, just a place to hang coats. There is no shampoo or conditioner, just those hideous soap containers on the wall.
The shower is located in a high bath, but it does have a handrail to haul yourself into the bath, a huge disadvantage for older guests.
The air conditioning in our room was very noisy when it kept kicking in but when I enquired at the front desk, they checked it and said it was ok - it wasn’t and made it hard to sleep.
The internet dropped out at least 10 times on our first day and connection was slow, the second day it went down altogether for approximately 24 hrs and while there was an apology for the inconvenience when we enquired on how restoration of services was going, that was it. At one stage we even lost electricity, however this was only for a short time.
On the plus side the hotel is a few minutes walk from the railway station, but just under 10 minutes walk from the city centre.
The hotel staff, in my opinion, did little to make us feel welcome. Whilst the hotel is new I give it a fail. less