Not for a team stay
12/04/2018 dpal70, Ottawa
We stayed here for a hockey tournament and I will start off by saying the staff were very professional and friendly. However, we paid the same rate that teams paid at the other Best Western in Orilli... more
We stayed here for a hockey tournament and I will start off by saying the staff were very professional and friendly. However, we paid the same rate that teams paid at the other Best Western in Orillia but ours did not include breakfast. Kind of a pain when you have kids going to early games. Very strict rules and polices regarding socializing which meant going out somewhere every evening. We asked about renting a boardroom which we could for a price but we could not have alcohol in there. Kind of defeats the purpose. We have stayed at many hotels during many hockey tournaments over the years and this was by far the least accommodating. Also, there is a landfill right behind the hotel which gives off a pretty strong stench making it very unpleasant to open any windows or spend any time outside. Not our best experience. less
Michelle W, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review
Not for a team Stay,
Thanks for taking the time to write a review to us. Unfortunately we do not include breakfast as we are a full service hotel with a restaurant on site. We typically do allow a board room to be used for groups but most of them were either set up for an event or hockey equipment may have been stored in them. Unfortunately due to our liquor license we are not allowed to have alcohol in rooms without a permit, which must be obtain by the guests. We are very strict about 11 pm no noise policy due to accommodating other guests in the hotel that would love to have a great nights rest. We really do try to accommodate all our guests. Yes we do have a landfill site behind the hotel, sadly I do not have control over that.
I am sorry that you felt that our hotel was not up to your expectations. If you wish to reach out to me, please feel free.
Michelle Weber- General Manager