Great Place to stay but.....
Have stayed here before, conveniently located, reasonably priced, decent size rooms, clean, comfortable.
This time there were 4 small problems, each of which would not be worth mentioning but added to... more
Have stayed here before, conveniently located, reasonably priced, decent size rooms, clean, comfortable.
This time there were 4 small problems, each of which would not be worth mentioning but added together were rather irritating.
The microwave was not plugged in and the outlet was behind an immovable dresser so I had to pull it out and plug into an outlet by the floor, rather awkward. The TV remote didn’t work, the shampoo bottle was empty (which I discovered while showering) and I found a long black hair in the tub - definitely not mine or my spouse’s.
I intended to speak to the front desk person but she was involved with a customer issue that seemed to be taking a long time. I did phone the hotel later but just got voicemail and I detailed the issues in the customer survey that they send but have heard nothing back.
These issues are easily resolved and I would stay here again.
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Hotel Manager, Other at Best Western Plus Mariposa Inn & Conference Centre, responded to this review
Dear guest,
Thank you for your feedback!
We are sorry that you had to encounter a few issues during your stay. Our goal is to make sure that everything is in 100% working order in guest rooms. I have forwarded your comments to our housekeeping leadership.
During COVID-19 we do extensive and detail cleaning in all guest rooms. We will revisit this policy to make sure that we inspect all rooms prior to renting them to the general public.
We hope to see you soon!
Kind regards,