19/11/2016 bbooola, Sault Ste. Marie, Canada
Although the hotel overall was clean, the staff was very unfriendly and seemed to go out of their way to make us feel unwelcome. With everything we did, a new rule was brought to our attention. We sta... more
Although the hotel overall was clean, the staff was very unfriendly and seemed to go out of their way to make us feel unwelcome. With everything we did, a new rule was brought to our attention. We stayed as a hockey team and were continually threatened with eviction due to noise. Arrangements were made to rent a common room and the rules and threats kept coming as well as numerous 'check ins' to make sure we weren't breaking any rules. One family was escorted to their room by security immediately after checking in. Another parent was scolded for walking down the hallway with kids because "they were being too loud". One family's room smelled like sewage. There are no towels in the pool area and when you ask the only staff at the front to desk for one you are immediately threatened (not just told) to be charged for it if you don't return it to the front desk when finished. Needless to say, feeling uncomfortable staying here would be an gross understatement. less
Michelle W, General Manager at BEST WESTERN PLUS Mariposa Inn & Conference Centre, responded to this review
I sincerely apologize your stay with us has made you think of us as the "Worst Western." It seems you had a bit of a stressful weekend and I'm so sorry. Guests in the past have ruined it for others, which means all of the rules you're referring to have had to be implemented for the protection of all guests and staff. When teams sign in, regardless of the sport, they have to sign our sports team agreement, which is also posted all over the hotel for your convenience.
With regard to the pool towels, we now keep them at the desk on the weekends, so we can make sure we get them back from the guests, wash and dry them and have them available again. In the past, guests have taken towels to their rooms, which meant we couldn't clean them and put them back out for our guests.
We do hope you will give us another chance, whether with your team or without.