Less then one star
Brief summary...booked at this hotel because our group was inntown for a kid's event (dance competition) and we were across the hallway from a patron who had a dog (did not realize this was a pet frie... more
Brief summary...booked at this hotel because our group was inntown for a kid's event (dance competition) and we were across the hallway from a patron who had a dog (did not realize this was a pet friendly hotel). Owners had left for the evening their adult german shepherd dog who barked continuously all night until the owners returned. Said barking kept my 11 year old up until midnight. Overnight manager said "there is nothing they can do" because they couldn't reach the owners. Manager the following day said "the family with the dog checked out so you can be happy to hear that" COMPLETELY unacceptable since we have to sign an waiver re: noise control, yet it does not apply to animals apparently. DO NOT STAY HERE. less
MichelleKWeber, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review
The majority of Best Westerns, as well as many other hotels, are pet friendly, as we have come to realize pets are as much a part of the family as their two-legged counterparts.
Having said that, we do request of pet owners that they not leave their pet alone in the room, as it is an unfamiliar space to them and can cause stress to the animal. I'm very sorry the owners chose to leave their dog alone.
We did earnestly try to get a hold of the owners, several times. Your night was complimentary after you brought the issue to us, I'm very sorry you felt you still had to leave such a poor review.
Michelle Weber-General Manager