Food was cold and under cooked.
30/10/2019 Stacey111968, Orillia, Canada
3 guest attended the restaurant for breakfast. The eggs were cold and undercooked. Staff was overwhelmed articulated that to us. Many supplies needed for the meal was not supplied. The pool is waist d... more
3 guest attended the restaurant for breakfast. The eggs were cold and undercooked. Staff was overwhelmed articulated that to us. Many supplies needed for the meal was not supplied. The pool is waist deep and you were unable to swim. We were also given a room that was designated for guest with pets. There is a smell of dogs in the room. I would suggest verifying that you are not placed in a designated pet room.
Vending machines were not working.
Front desk staff were very nice and friendly. less
Michelle W, General Manager at Best Western Plus Mariposa Inn & Conference Centre, responded to this review
Hi Stacey - breakfast has never been included at this property (but the other Best Western includes it in their rate.) Many sites say breakfast is available, not that it's complimentary.
We're very sorry your food was not up to par, I will be discussing this with the Food and Beverage staff.
With regard to the pet friendly rooms, if we know a guest doesn't have a pet and they booked the room in error, we will move the guest to a standard room. If we are completely sold out, we advise guests that we only have pet-friendly rooms left, as we aware many people have allergies to pets. All rooms are cleaned thoroughly upon check-out, regardless.