Best Western Plus Marina Shores Hotel

I booked this based on all the other great reviews, but wish I had stayed somewhere else. Pros: Price Nice staff Free (average) breakfast Good location Cons: -LOUD constant noise from PCH road - noise from upstairs and outside motel style hallways in the back where people walk by and you can hear cars in the garage below -Old, rusty vents and paint over damaged walls, black mold in shower -Poor housekeeping- they made our beds, did not vaccum, change towels, or take out trash... makes me wonder how thoroughly other things are cleaned -Musty smell in the rooms, even after we tried to air out. I assume this is from all the pets we saw when people were checking in -Very small tight parking -Pool was closed for maintenance It was fine, not great and not horrible, but would not stay here again. less

There are several details about this hotel, really a motel, that weren’t clear to us before we booked. 1. This hotel has outdoor corridors that lead to your room. It is more a motel set up. 2. The parking is extremely tight, small parking spaces and a long and skinny parking lot. The outdoor corridors with the room doors are actually over the parking lot so you have noise from people walking/talking by your room and also cars parking down below. 3. The entire property is long and skinny, our door/front room window was facing a mural-painted concrete wall and the other side of our room was facing the PCH (more noise).. so noise no matter which room you slept in. THOSE are just factors that can’t be changed about this property. THINGS they could change: 1. The breakfast was very subpar, they ran out of fresh cut fruit and didn’t seem to re-supply the rest of the breakfast. Bland potatoes, eggs.. prepackaged pasteries. 2. The bathroom of our room was so disappointing! They attempted to make cosmetic updates but those were failing. Latex painted grout was peeling. The bathroom had a jetted tub that I can’t imagine anyone wanting to use. The vent in the bathroom was so gross. The room seemed clean enough and beds were comfortable. If the bathroom was updated, gutted and redone, it would have been a nice room. We were regretting our decision to stay here after driving around and seeing nicer properties not far away. We are very surprised by all the glowing reviews. less

My wife and I go to Dana Point at least 7 times a year. We always stay at the Best western Marina shores . People at the front desk are fantastic especially Amanda who works the night shift. We frequent Best western marina shores so much we got to know Amanda pretty well. She always takes care of any problems we may have with our room. Amanda my wife and I (Kathy and Nob) we say to you thank you you are the best. And the rest of the team members we know we will get to know you guys too as we visit Dana point. Keep up the good work. less

I spent Christmas Eve at this hotel for the first time. A nice place. It was a pleasant surprise having a tv in the bathroom and the whirlpool tub was great. Customer service was pleasant and professional, and it didn’t take long for my requests to be attended to. I was also happy that a bible was in my room as well as Christian TV programming; I’ve lodged at some Best Western hotels that didn’t offer either amenity. The gym was ok. It would be good to install a sign to instruct how to turn on the room’s lamps, because a wall switch is used for that purpose. But everything else was fine. Breakfast was delicious and discovering an auto-pancake machine was interesting. I would suggest making sugar-free oatmeal and other grains available for those wanting to avoid presweetened cereal. Had a great time at a good price. less

My husband and I stayed at the Best Western over the Christmas holidays since our daughter and son-in-law's home is undergoing construction. We were pleased with the service and rates, and enjoyed our stay. The hotel staff was friendly and accommodating. less