Best Western Plus Marina Shores Hotel

34280 Pacific Coast Highway, Dana Point, California, 92629-2824, United States
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Best Western Plus Marina Shores Hotel

Welcome to Best Western Plus Marina Shores Hotel! Hotel Parking is 10.00/day This Chairman Award Winning Dana Point hotel is pet-friendly and boasts a Trip Advisor Certificate of Excellence, along with a 3-Diamond AAA Rating. Complete with eco-friend show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
34280 Pacific Coast Highway, Dana Point, California, 92629-2824, United States

Reviews of Best Western Plus Marina Shores Hotel

Traveller Overview:
4.5 Rating: 813 reviews
Excellent 57%
Very Good 26%
Average 11%
Poor 2%
Terrible 1%
Rating

andmax2021, wrote review 16/04/2021

Perfect location...

BW + Marina Shores was a perfect location for my needs. Near friends. Just a few minutes from the harbor and baby beach. Staff was nice. Bed was comfy. Room was clean. Breakfast was very average. They... more

Rating

Shellmesa, wrote review 08/04/2021

Great hotel and location

Hotel is clean and staff fabulous. The room was very nice, the only oddity was the shower. It was up a high step to step into the jacuzzi tub. I was so happy to find this hotel that was so affordable ... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Thank you for the great review and the high rating. It's wonderful to know that even while we're all dealing with the restrictions and stresses associated with the pandemic, our staff can still deliver the service you come to expect. Yes, there is a bit of a "step up" to get into our jetted tubs. As you may have noticed, they're deeper than the standard bathtub and since we couldn't drop them below the floor, the only way to go was up (smiling)! Come see us again soon!
Rating

349jodier, wrote review 24/03/2021

Friendly staff, close to beach

The staff at this hotel were exceptional. It was a close walk to the beach but located in a very busy street where the was some traffic noise. There was several places to eat within waking distance. B... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Thank you for taking the time to post a review of your experience at the Marina Shores. While there are quite a few restaurants within walking distance, there are actually over 50 restaurants within a mile of the hotel. We're glad you enjoyed your stay. Come back again so we can earn that fifth star!
Rating

RafaFlo16, wrote review 14/03/2021

$150 assurance charge and being charged Double.

When I reserved a night, the total that was said was $141. I arrived at the hotel and they had a $150 holding fee that I was not told of. Now, my card has been charged double and I am out $430. I was ... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Please accept my apologies for the inconvenience of having the extra funds on your credit card being withheld. It is unfortunate that almost all hotels have had to adopt the policy of pre-authorizing credit cards for anywhere from $100 - $200 extra to try and protect themselves from damages, theft or in room smoking violations caused by guests. Although these issues are infrequent, they are very costly to hotels. As far as when the authorization hold is put back in your account - that all depends on the bank or credit card company. We release the hold as soon as you check out. It seems that most of the time, cardholders see the funds back in their account within 72 hours, but we advise people that it could be up to five days, just to be safe. Car rental companies have used this security authorization policy for years. Hotels usually only placed an additional hold of $20 - $50 for incidentals, but as the industry has seen the trend to more damage from guests, we had to increase the amount. I am truly sorry that a few inconsiderate customers has created this headache for the rest. Peter Callan, General Manager
Rating

nika7g, wrote review 24/02/2021

Great pet friendly hotel

My dog loved the balcony and being able to look out. Close to a nice walking path that my dog and I enjoyed. Clean and comfortable, with close proximity to the harbor. I will definitely stay here in t... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Hi Nika! Sorry for the late response but I wanted to let you know how much we appreciated your kind review and we're glad you and your dog enjoyed your time with us. The staff of the Marina Shores is proud to be one of the few pet friendly hotels in the Dana Point area and we are thrilled that we will be your hotel of choice on any return trips! Peter Callan, General Manager