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There are several details about this hotel, really a motel, that weren’t clear to us before we booked. 1. This hotel has outdoor corridors that lead to your room. It is more a motel set up. 2. The par... more
There are several details about this hotel, really a motel, that weren’t clear to us before we booked. 1. This hotel has outdoor corridors that lead to your room. It is more a motel set up. 2. The parking is extremely tight, small parking spaces and a long and skinny parking lot. The outdoor corridors with the room doors are actually over the parking lot so you have noise from people walking/talking by your room and also cars parking down below. 3. The entire property is long and skinny, our door/front room window was facing a mural-painted concrete wall and the other side of our room was facing the PCH (more noise).. so noise no matter which room you slept in. THOSE are just factors that can’t be changed about this property.
THINGS they could change: 1. The breakfast was very subpar, they ran out of fresh cut fruit and didn’t seem to re-supply the rest of the breakfast. Bland potatoes, eggs.. prepackaged pasteries.
2. The bathroom of our room was so disappointing! They attempted to make cosmetic updates but those were failing. Latex painted grout was peeling. The bathroom had a jetted tub that I can’t imagine anyone wanting to use. The vent in the bathroom was so gross. The room seemed clean enough and beds were comfortable. If the bathroom was updated, gutted and redone, it would have been a nice room.
We were regretting our decision to stay here after driving around and seeing nicer properties not far away. We are very surprised by all the glowing reviews. less
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
Please accept my deepest apologies, not only for the specific deficiencies you noted with your room, but for your overall dissatisfaction with the Marina Shores. We fully realize that our hotel is an older building, so we have always gone the extra mile to make sure everything is as clean and sparkling as possible. Obviously, there were some serious items in your room that we missed - no excuses made, we simply failed to deliver the service we are known for. The good news is that, with this being the off season for our vacation community, we are in the middle of our preventative maintenance program so issues like the discolored floor grouting can be addressed properly.
Our free breakfast will always be a "work in progress," while trying to find a balance between nutrition, taste and value. We only started offering the fresh cut fruit within the past few weeks and are trying to get a feel for the demand. Items like this are best when purchased locally at grocers or farmer's markets to insure freshness and I know we have run short a couple of days. Our goal is to not let any of the fruit sit more than a day - we want it absolutely fresh, but truthfully, we are still learning how much to buy each day.
Normally our potatoes are seasoned with red and green peppers and onion, but on weekends, when we know there are a lot of families staying, we tend to scale back on the added items because most kids don't like them.
I appreciate all your comments and regret that we failed to meet your expectations.
Peter C, General Manager