Noisy Rooms and Uncomfortable Bedding
11/01/2017 WyndMills, Burbank, California
This seemed like a very overpriced hotel. The service was fine and I have no complaints regarding this, but the walls seem very thin, I could hear my neighbor watching TV at 2am. It was not a loud vol... more
This seemed like a very overpriced hotel. The service was fine and I have no complaints regarding this, but the walls seem very thin, I could hear my neighbor watching TV at 2am. It was not a loud volume, but I could still hear every single word next door which makes for a miserable night's sleep.
The sheets were paper thin and just about as comfortable. The bed was like sleeping on a rock while wrapped in a sandpaper blanket. Thankfully this was just a one night stay on Christmas Eve on our way to visit family, but I'll be sure to make a note never to visit again, it was like a $250 a night motel 6. less
Peter C, General Manager at BEST WESTERN PLUS Marina Shores Hotel, responded to this review
I'm sincerely sorry you found your stay with us so unpleasant. It is our goal that every guest of the Marina Shores finds their accommodations to be clean, comfortable and an excellent value. Bed comfort, as I have said in other reviews, is a very subjective opinion ... some people prefer the softest mattresses that they can just sink into after a long day, while others prefer some firmness for better support. We replaced every bed in the hotel less than five years ago will pillowtop mattresses and foundations from Simmons. I wanted to check the beds in the room you occupied, but there was another guest in it so I asked him and he felt they were extremely comfortable. I assure you, this is not to challenge your opinion in any way ... it is just to show that everyone has different expectations when it comes to beds.
No guest should ever have to tolerate noise or discomfort - at our hotel or any other. You are all paying for an experience. One call to the front desk with a complaint or concern and the staff should leap to assist. I am truly sorry you didn't report any of this when you were here. We would have gladly moved you to a different room and offered you a free upgrade for your trouble if we had something available.
Lastly, I urge you to review your receipt or contact me directly if you don't have one. Your room was nowhere near $250.00. The rate was only $185, plus taxes, one night's parking charge and the $20.00 pet fee for your dog. Over the holidays, hotel rates in town were extremely high, but we always keep ours at the low end of the market pricing so that our guests don't feel taken advantage of.
I closing, I want to stress to you and anyone else who may read this review ... don't ever settle for less than you expect from ANY hotel you stay at. If you have a concern, let management know and give them the opportunity to fix it for you. It is a sad fact about our society ... we have gotten so used to poor customer service that we almost accept it as the norm. It doesn't matter if you're at a "Motel 6" or a 5-star resort ... cleanliness, comfort and a peaceful night's sleep are the minimum expectations any guest should have ... and any good hotel will go out of their way to meet those expectations ... and THEN some!