Best Western Plus Marina Shores Hotel

34280 Pacific Coast Highway, Dana Point, California, 92629-2824, United States
based on 789 reviews Trip Advisor Logo
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Best Western Plus Marina Shores Hotel

Welcome to Best Western Plus Marina Shores Hotel! Hotel Parking is 10.00/day This Chairman Award Winning Dana Point hotel is pet-friendly and boasts a Trip Advisor Certificate of Excellence, along with a 3-Diamond AAA Rating. Complete with eco-friend show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Marina Shores Hotel

Traveller Overview:
4.5 Rating: 789 reviews
Excellent 57%
Very Good 26%
Average 12%
Poor 2%
Terrible 1%
Rating

jcb_2016travel, wrote review 21/01/2020

Old motel, stay elsewhere

I booked this based on all the other great reviews, but wish I had stayed somewhere else. Pros: Price Nice staff Free (average) breakfast Good location Cons: -LOUD constant noise from PCH road - ... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
I am truly sorry that we did not live up to the great reputation we hold based on all the positive reviews you read. Normally our housekeeping service is one of our stellar features so I am sincerely humbled by the fact that we missed the mark so severely during your stay. The issues you listed fall far short of the service level we strive to reach each day and I promise all your concerns with the room will be corrected quickly. The pool closing was for an unforeseen emergency repair, but it is supposed to be reopened by this weekend. Peter C, General Manager
Rating

J539ESamyb, wrote review 20/01/2020

Read this before booking!

There are several details about this hotel, really a motel, that weren’t clear to us before we booked. 1. This hotel has outdoor corridors that lead to your room. It is more a motel set up. 2. The par... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
Please accept my deepest apologies, not only for the specific deficiencies you noted with your room, but for your overall dissatisfaction with the Marina Shores. We fully realize that our hotel is an older building, so we have always gone the extra mile to make sure everything is as clean and sparkling as possible. Obviously, there were some serious items in your room that we missed - no excuses made, we simply failed to deliver the service we are known for. The good news is that, with this being the off season for our vacation community, we are in the middle of our preventative maintenance program so issues like the discolored floor grouting can be addressed properly. Our free breakfast will always be a "work in progress," while trying to find a balance between nutrition, taste and value. We only started offering the fresh cut fruit within the past few weeks and are trying to get a feel for the demand. Items like this are best when purchased locally at grocers or farmer's markets to insure freshness and I know we have run short a couple of days. Our goal is to not let any of the fruit sit more than a day - we want it absolutely fresh, but truthfully, we are still learning how much to buy each day. Normally our potatoes are seasoned with red and green peppers and onion, but on weekends, when we know there are a lot of families staying, we tend to scale back on the added items because most kids don't like them. I appreciate all your comments and regret that we failed to meet your expectations. Peter C, General Manager
Rating

nobuou2015, wrote review 12/01/2020

Relaxing

My wife and I go to Dana Point at least 7 times a year. We always stay at the Best western Marina shores . People at the front desk are fantastic especially Amanda who works the night shift. We freque... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
On behalf of Amanda and the rest of the crew, let me express our deepest appreciation, not only for the wonderful review, but for your consistent loyalty to the Marina Shores Hotel. The greatest reward a hotel can receive is to have guests like you who return time and time again ... this shows us that we're doing our jobs to the best of our ability and the thrill of knowing that we've made your stay NEVER gets old. See you next time. Peter C, General Manager
Rating

Betty J, wrote review 07/01/2020

Very nice hotel

I spent Christmas Eve at this hotel for the first time. A nice place. It was a pleasant surprise having a tv in the bathroom and the whirlpool tub was great. Customer service was pleasant and professi... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
Hi Betty! A belated Merry Christmas and Happy New Year to you. It was our pleasure to provide you with exemplary service and we are all so happy that we helped make for a memorable holiday. You'll be happy to know that we are updating our cereal selections in the breakfast room to provide for healthier options and less sugar. Oh ... and regarding that wall switch ... we are supposed to leave the switch in the on position all the time and let the guests use the switches on the individual lamps, just to cut down on the very confusion you experienced. I'm sorry that we missed that before you checked in. Peter C, General Manager
Rating

sharonjones2020, wrote review 04/01/2020

Great value in Dana Point

My husband and I stayed at the Best Western over the Christmas holidays since our daughter and son-in-law's home is undergoing construction. We were pleased with the service and rates, and enjoyed our... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
Hi Sharon! First and foremost, a belated Merry Christmas to you and your entire family! We are all so happy that you enjoyed your time with us and that we helped make your holiday just a little bit more special. While we would love to welcome you back next year, we hope all the construction will be long since completed and that you can spend Christmas with your daughter her husband all under one roof! Peter C, General Manager