Best Western Plus Marina Shores Hotel

34280 Pacific Coast Highway, Dana Point, California, 92629-2824, United States
based on 799 reviews Trip Advisor Logo
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Best Western Plus Marina Shores Hotel

Welcome to Best Western Plus Marina Shores Hotel! Hotel Parking is 10.00/day This Chairman Award Winning Dana Point hotel is pet-friendly and boasts a Trip Advisor Certificate of Excellence, along with a 3-Diamond AAA Rating. Complete with eco-friend show more

Pets not accepted
Check-in & Check out17:00:00 | 11:00:00

Reviews of Best Western Plus Marina Shores Hotel

Traveller Overview:
4.5 Rating: 799 reviews
Excellent 57%
Very Good 26%
Average 12%
Poor 2%
Terrible 1%
Rating

M4479KYdebbiem, wrote review 29/06/2020

Great location!

Hotel could definitely use a facelift but the location, free breakfast and friendly staff made up for it. We especially appreciated having a frig and microwave in our room. Finding a place where we c... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Hi Debbie! Thank you for taking the time to share your experience at the Marina Shores with other travelers. While the hotel maybe showing a few nicks and bruises, we go all out to keep her as clean as possible and I'm sure you noticed the over-the-top friendly service we show to everyone who passes through our doors. Glad you plan on being a return guest. We will work extra hard to earn a five-star rating from you the next time you come by. Peter Callan, General Manager
Rating

Voyage36609806615, wrote review 02/06/2020

Best Western Promotion

My stay at this property was due to my free night that I earned through a Best Western promotion. I was very impressed, for not only did they honor the free night on a Friday night, but I was given a ... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Thank you for the wonderful review. Best Western Rewards members are often our toughest critics (and rightfully so!) so when we get glowing comments like this, we KNOW we've done our best. Glad you enjoyed your romantic getaway. Come back and see us again! Peter Callan, General Manager
Rating

travelizlife2me, wrote review 14/05/2020

Great Location - Overall 3.5

This hotel has a perfect location to walk to the beach, walking trails, stores and many dining options. The rooms are fresh, clean, and large. The beds are comfortable. Bathrooms are OK with a jet... more

Owner Response
Peter Callan, Owner at Best Western Plus Marina Shores Hotel, responded to this review
Thank you for providing such an in depth review - good or bad it really helps other travelers in making decisions about where to stay. I regret that I was never able to figure out how your reservation came in for the wrong room type ... all I can do is assure you again, that we didn't change it on our end AND thank you for being understanding about the whole mess. I'm glad that adding the microwave to your room and discounting the rate to make up for the inconvenience was satisfactory. I regret that with the Covid-19 virus still disrupting our lives many of the services we offer have been limited. Most hotels have just stopped serving the breakfast entirely, but we are doing our best to keep everything as close to "normal" as the law allows. This is truly been a difficult time for everyone, but your cooperation and understanding made all our efforts much easier. Peter Callan, General Manager
Rating

967evep, wrote review 27/04/2020

CUTE CLEAN GROWN-UP SURFERS PARADISE!

We were displaced from our home because of industrial cleaning of our downstairs d/t water damage so I figured- if we had to go to a hotel- why not try this one by the Surf Break? I was initially hes... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
Dear Eve, Thank you so much for the heartfelt words. Although the Coronavirus pandemic has decimated the lodging industry, at the Marina Shores we are striving to provide what guests we have with some feeling of "normalcy" during their stay. Most all of the major hotel brands have stopped serving the free breakfast as a way to cut costs during these leaner times. At the Marina Shores we are still serving our hot breakfast five days a week (Grab & Go bags on Mondays and Tuesdays) albeit with a less expanded menu. While the County's preference is that all hotels close their pools during the pandemic, we opted to turn off the heater to "discourage" people from using it and posted a sign that asks that no more than six people be in the pool area at any time. That way, they can adhere to the six-foot social distancing guidelines, but still soak up some sun if the ocean isn't to their liking. At the forefront of everything, we are concerned and vigilant about the health and safety of both our guests and our staff. We appreciate that our guests have been respectful of the rules and restrictions we've had to put in place . I am thrilled beyond words that you enjoyed your time with us so much and I hope the clean-up and repairs from the water damage to your home have been completed so that you and your family can settle back in to life as it should be. I regret that those were the circumstances that brought you here, but if we were able to impress you more than the "Hilton or Marriott," then we have done our job (winking!) Peter Callan General Manager
Rating

Azchild, wrote review 12/03/2020

Fun Times

A very nice hotel at a great location, walking distane to ocean, park, etc, and view of ocean with short distances to several attractions. Setting is a understandable cramped situation but well worth ... more

Owner Response
PeterC34280, General Manager at Best Western Plus Marina Shores Hotel, responded to this review
... and we will gladly welcome you back (laughing!) Thank you for the review and we're happy you appreciated our close proximity to everything in Dana Point. Peter Callan General Manager