Good Hotel, Not For Families, Freezing Indoor Pool in January
02/01/2019 Miguel_WI, Milwaukee, WI
Absolutely perfect for business traveler, meets and exceeds expectations. However, it was raining and "cold" 48 F January in Houston, so I picked it only because of the indoor pool. Kids need the po... more
Absolutely perfect for business traveler, meets and exceeds expectations. However, it was raining and "cold" 48 F January in Houston, so I picked it only because of the indoor pool. Kids need the pool. :) Drove out of the way after calling and asking specifically about the condition of the indoor pool. "All good, yes, one of the few indoor pools around"
How cold could a indoor pool in Houston be? Well... ...really cold if you always purposely leave the windows open. It is much colder that the last hotel's outdoor pool.
After closing the windows, the room quickly warmed and even steamed (due to cold interior) after turning on the sort of connected hot tub. However the pool was so cold my Wisconsin kid could barely stay in, still stayed in, uggg. Which meant, I had to go in and freeze as the good Dad.
Leaving, I complained about the temp and said I would have to go back into the pool with the kid after dinner. Windows were back open by the time we returned. They have a dehumidifier in the area and front desk said they are worried about humidity.
It must be a business decision to "voluntarily" limit pool use. So don't come to Manvel for the indoor pool.
That will probably make the business travelers happier anyway.
Seriously, I am sure my weird situation is the only bad review this place will get. But as a BW Rewards guy it stunk! less
BWPlus_Manvel, Front Office Manager at Best Western Plus Manvel Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.
Best Western Plus Manvel Inn & Suites