Best Western Plus Mansfield Inn & Suites

775 Highway 287 N, Mansfield, Texas, 76063-2671, United States
based on 220 reviews Trip Advisor Logo
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Best Western Plus Mansfield Inn & Suites

Our Best Western hotel in Mansfield, TX is full of southern charm and ideally located next to a host of top attractions.

Guests looking for a hotel near the AT&T Stadium or a hotel near the Big League Dreams Sports Park will enjoy all the sp
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
775 Highway 287 N, Mansfield, Texas, 76063-2671, United States

Reviews of Best Western Plus Mansfield Inn & Suites

Traveller Overview:
4.0 Rating: 220 reviews
Excellent 47%
Very Good 22%
Average 15%
Poor 8%
Terrible 5%
Rating

rsigler, wrote review 24/06/2021

Worst experience ever.

Entered the hotel to check in and no one was at the desk, waited a few minutes, yelled out hello a few times, still waited and finally someone came out but didn't apologize for keeping me waiting, che... more

Owner Response
Z P, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.
Rating

17trentt, wrote review 05/03/2021

Poor customer service

Don't stay at this location. It has the worst customer service and the manager is never on duty. The distance manager and owner will not call you back. Don't waste your money at this priority. At to... more

Owner Response
Z P, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.
Rating

Best0571, wrote review 20/02/2021

Housekeeping Service

We have been staying here for several months and the service, from customer service and especially housekeeping is impeccable. Harry and Priti Patel are the sweetest most helpful employees I've come ... more

Rating

katlinp191, wrote review 08/01/2021

BUGS IN MY ROOM.

There were so many lady bugs everywhere that my husband and I said forget this called front desk didn’t budge to come in and help just handed us another room key and said enjoy other room dirty. No he... more

Owner Response
Z P, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.
Rating

robertdianacole, wrote review 03/01/2021

Clean and Comfortable

The service was fast and helpful. Room was very clean and comfortable!!! Asked for a late checkout and they absolutely had no problem with it at all 😁😁 My husband and I will make this our stop when ... more