Best Western Plus Mansfield Inn & Suites

The front desk manager was extremely rude he was obviously not a fan of a single working mother bringing her daughter. He did not inform of us breakfast or pool times and rolled his eyes at every question less

I was very pleasantly surprised by the quietness of the room! Except for a few slamming doors and people talking while walking down the hall, I never heard a peep from above us or next to us (and I know there was at least one toddler in the room next door). There appeared to be a kids baseball tournament in town so I was prepared to hear noise and was relieved when I didn't. The room was very clean and a nice size with very comfortable beds. We had a queen suite on the first floor to the left so I would recommend asking for one of those rooms - on the end opposite the pool. The front desk employees were pleasant, and we were greeted every time we came in or strolled through the lobby. I enjoyed the breakfast. The area was clean and well-stocked with variations throughout the three days we were there. The internet took a few minutes to connect, but once we logged on, there were no problems (me on my phone and two boys gaming away on their Switches). The two downsides...it was difficult to order a pizza! This is not the hotel's fault but the employees at Domino's (literally on the same road a few blocks away but claimed not to know where the hotel was) and Papa John's (never answered the phone). The front desk offered a couple of suggestions. We finally ended up with Pizza Hut. The delivery driver seemed very surprised that I tipped him? The other downside is the pool and the poor parenting I witnessed. I understand that the hotel is not staffed to have a lifeguard but I did not notice any staff checking in to observe the area while I was there. We went to the pool several times during our stay and on two occasions on Saturday, I pulled my boys out and left due to the other people there. SO much screaming and the rules (no running, no diving, no jumping) were flagrantly ignored. On two separate occasions that day, there was a small, unattended child in distress (hands in the air, face underwater, glub-glub) at which point a parent or guardian noticed right as I was about to jump in. I probably should have said something to the front desk, but I chickened out. Otherwise, the pool was nice, especially when we had it to ourselves. Guests were greedy with the pool towels, so keep that in mind. In conclusion, I was pleased with our stay and recommend the hotel for your future travels :) less

Plan to hear lots of slamming doors and hearing what your neighbors doing or saying. Take Earplugs! small rooms. no chair to relax in clean bathroom and plenty of towels. clean bed and staff was ok, didn't care about complaint. less

Kids were ruuning around and hotel staff did not do anything . they were all over hotel lobby breasfast area .next time be mindful and respect others trying to sleep.hotel overpriced because of school tournament less

My husband and I stayed at this Best Western for 1 night, after attending a party nearby. The minute the sliding doors open the smell of clean permeated. The lobby area was very clean. We were great by Lupe, who was very friendly, and helpful. She even offered us makeup remover since we had halloween makeup on. She gave us all the information about the place. We arrived at our room. The place also smelled clean, was nice and cool. The bed- OMG! Absolutely awesome, very, very comfortable. So were the pillows. Especially the pillows, if they're not right, it makes my night hell. The products were also great, nice smell and the lotion was nice and thick. They have free breakfast in the morning, but we didn't stay. We grabbed some orange juice, which I was impressed with it was nice and strong not watered down like in other hotels, my husband had the apple juice. We were absolutely pleased, we would surely stay there if needed again and would recommend this hotel. Everything was perfect. less