Cops for Breakfast
24/05/2017 texastam2015, McKinney, Texas
This was surprisingly the best rated of the few hotels in the Mansfield area, for the price. It looks nice from the outside. The front desk attendant was very nice, but it took a while to find a roo... more
This was surprisingly the best rated of the few hotels in the Mansfield area, for the price. It looks nice from the outside. The front desk attendant was very nice, but it took a while to find a room for us because we asked if there was something on the top floor on the side away from the highway. She set us up in one room, then looked at the map and realized it was on the highway side, so looked for one on the other side, asked housekeeping or someone if one was done yet, but someone else had already reserved that one. So we got the highway side one. I posted a picture of the hotel room map. There are different odd smells in each area of the hotel, we found. Like disinfectant with whatever they were trying to remediate, maybe. It is a non-smoking hotel, but apparently wasn't always. The room smelled like a 1970's motel room, even though it was reasonably updated. We opened the window to see if it would improve, but it didn't. I don't know if that qualifies as second-hand smoke, but those with high sensitivity to that type of thing should find somewhere else to stay that was never a smoking hotel, if possible. The room was otherwise clean. The highway noise is very loud on the side with the odd-numbered rooms, which faces north east. Choose an even-numbered room if you can. They have window air conditioning units and the fan is very loud and does cover up a lot of the road noise, except for the loudest trucks and motorcycles. The parking lot light right outside our window was bright, and the black-out curtains didn't prevent it from shining through the outer edges on the sides. This, combined with the smell of old cigarettes, made it difficult to sleep very well. When we left in the morning for breakfast, 2 police vehicles were parked near the entrance, and were still there when we returned from breakfast. We don't know what happened that required them to be there. We would not recommend this hotel or stay there again. less
BWPlusMansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.
Best Western Plus Mansfield Inn & Suites