Escaping hurricane harvey
01/09/2017 melandjohncortez, Port Lavaca, Texas
My fam came to escape Hurricane Harvey. We came stressed, and scared, and with lots of dirty laundy. The minute we walked in, it was a construction zone. The floor is ripped up, halfway put in and the... more
My fam came to escape Hurricane Harvey. We came stressed, and scared, and with lots of dirty laundy. The minute we walked in, it was a construction zone. The floor is ripped up, halfway put in and there's sheet rock dust everywhere. The hotel is filthy with construction scraps all over the place. I needed to wash loads of laundry abd the facilities were under consyruction and not working. Ice machines not working...in my opinion, it should not be open if it's being rennovated. 1. All amenities are not available to customers 2. It's a danger zone. 3. Wreaks of paint
This is ridiculous, for paying over $100. Checking out after 1 night. MAJOR BS less
BWPlusMansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Mansfield Inn & Suites