NOT AGAIN
Totally messed up the reservations by giving the wrong type room to my guest that I had paid 2 nights for. She and her daughter got a King when I reserved two queens. They kicked her out after one n... more
Totally messed up the reservations by giving the wrong type room to my guest that I had paid 2 nights for. She and her daughter got a King when I reserved two queens. They kicked her out after one night in fact, came to the swimming pool to kick them out. There weren't many people staying at that hotel, you'd think they could have gotten the reservation correct all the way around! Plus cold breakfast. less
Z P, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.