Worst experience ever.
Entered the hotel to check in and no one was at the desk, waited a few minutes, yelled out hello a few times, still waited and finally someone came out but didn't apologize for keeping me waiting, che... more
Entered the hotel to check in and no one was at the desk, waited a few minutes, yelled out hello a few times, still waited and finally someone came out but didn't apologize for keeping me waiting, checked me in and sent me to a room that wasn't ready. Went back down to get another room assigned, no apology for the inconvenience and was given another room which was fine except the body was, shampoo and conditioner were almost empty and I barely got enough out to use. Around 9pm the fabulous guests above me decided it was ok for their kids to run around, stomp, jump off the bed, etc. An hour later, I called down to the front desk to complain about it and they said they would "look into it." It didn't stop and by 11pm I called done again and wasn't as nice. She offered to move me (once again) and I declined stating it is her job to deal with it, she said she would but nope, another 30 minutes of rudeness from the guests above. less
Z P, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.