Best Western Plus Mansfield Inn & Suites

IT would take seriously just one thing, get your pool to a proper temperature. Ive never been to a pool that was this hot. I had to remove my kids because they might have a heat stroke in there. usually a pool is somewhere you go to cool off in the heat and enjoy yourself. Get some exhaust and maybe air conditioning. ill be back next tourney to see if you even make the slightest change. Some other guest said it was the same last time they came. Maybe the manager should take care of this issue before doing further changes to his rooms. It would be nicer to have a pool to sit in than a renovated lobby, for real. i didnt get any enjoyment sitting in the lobby on my phone after my sons games. for 140 dollars and amenities that could cause harm to me and my family, not worth. fix fix fix.... if you need a pool watch the heck out you might have a heat stroke in the summer. less

Overall 9 out of 10, the rooms were clean & comfortable, the staff was friendly & helpful, common areas were clean & nice. The location is great, right next to food places, Walmart, & gas stations so you dont have to travel far to eat or grab last minute items. less

We were the for continuing education. The hotel was extremely easy to find, with very nice curb appeal. The welcoming team checked us in promptly. Basically everything was a 10 except the there was a little bit of a musty smell, which a few air freshners would take care of. Thank you very much for your hospitality less

Traveled on red-eye from LAX to Texas when grandmother was admitted to hospital in area. Needed immediate hotel room around 7:30am (without reservation) to check in for sleep. Calmly explained emergency situation to very young front desk agent. He clicked on his computer and provided a certain room at a certain rate. Said he would need to charge me extra for early check-in. Fine, I asked what it was. He then proceeded to call his manager to talk to her in another language that I was not fluent in. During the 10 minutes or so his conversation was taking place, he was clicking on his computer and kept providing me with a different price point and a different room (always higher price and higher room category). I was uneasy, but said okay, and then there would be more conversation in the different language with his manager followed by him saying, "actually, we have such and such room at this price." I was going on 30-something hours without sleep and provided my credit card. I walked up to the room finally assigned and the door was very flimsy upon walking in. Had an immediate unpleasant scent in the room and I had overwhelming sense of unease. I walked right back down to front desk and calmly said I needed to get to hospital, had to leave and would not be staying. Front desk agent was perplexed and said I would need to wait to talk to his manager who was not reachable by phone - the same one he had just gotten off the phone with. He said he would still have to charge me $163.17 since I checked in (literally 4 minutes ago). I said "that's not right, but you do what you have to do and I'll take it up with Discover." I explained the case to Discover, disputed the charge, but the charge was just now reinstated by the hotel. The whole process smacked of dishonesty, bait and switch, etc. etc. The hotel seemed very nice from the outside as far as quality, but inside room was a definite sense of inadequate cleaning, poor sound control from highway and other rooms, and after the check-in situation, a deep feeling of concern of lack of privacy, security, of untrustworthiness, etc. Were my reactions impacted by overtiredness? Possibly - but it was an instinct I couldn't ignore that wasn't worth any amount of money. I then went down the street to a Hampton Inn where despite being overbooked, they worked very hard to accommodate me and I ended up staying for 4 nights. less

This hotel was in a safe neighborhood, located centrally between Fort Worth and Dallas. There was a Walmart nearby along with plenty of restaurants, gas stations and easy highway access. The breakfast was good and varied daily. We did need to ask for items to be replenished a few times, they were quick to comply. The beds were okay. The pull out couch was not comfortable and was squeaky. Upon arrival, we did need to wait a few minutes for them to finish getting our room ready, even though we checked in well after 5. Housekeeping seemed to take some time to complete their tasks, given there were multiply evening we would see the cleaning carts in the hallway and hear vacuums as we were preparing for dinner. On our last night housekeeping s end to be running behind because our room was not as prepared as it had been the previous nights. less