12/07/2019 JWCO2, Aurora, Colorado, United States
We are currently living a nightmare "staying" at this property. When we first arrived and went to our room #206, it smelled bad, kinda like mold. We went to the front desk to ask for a different room.... more
We are currently living a nightmare "staying" at this property. When we first arrived and went to our room #206, it smelled bad, kinda like mold. We went to the front desk to ask for a different room. The lady at the front desk was very rude. She told us there was nothing she could do, the property was full. We asked her could we just switch hotels, she said sure, but she would not give us a refund.
As an update, we have been given a different room. The room smells better, but it still smells. I would never recommend staying here. After this, Best Western would be my last choice. I am a Diamond member. less
BWPlusMansfield, General Manager at Best Western Plus Mansfield Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ZAN P.