POOR SUNDAY LUNCH, OVER PRICED.
09/01/2017 fergie507, Stoke-on-Trent, United Kingdom
Visited with the family of 11 for a special Sunday lunch.The layout of the Ostlers Restaurant is very nice, but the food was not, all courses other than the soup were poor ,and some misrepresented,the... more
Visited with the family of 11 for a special Sunday lunch.The layout of the Ostlers Restaurant is very nice, but the food was not, all courses other than the soup were poor ,and some misrepresented,the beef was over cooked and the selection of vegetables were poor and tasteless. Yorkshire puddings were overcooked.Overall a poor overpriced Sunday lunch. Also one of the waitresses, the young dark haired one was surly, bordering on rude.Needs to improve her customer relations.This is a pity as we have visited many times before,but the standard of food and service has dropped considerably. Unfortunately we will not be returning. It needs drastic improvement in both service and quality of food. less
BWMH, Owner at BEST WESTERN PLUS Stoke on Trent Alsager Manor House Hotel, responded to this review
Further to your review. I'm sorry that we did not meet your expectations. I am a little surprised by your dissatisfaction,as we appeared to receive no negative feedback on the day, when all tables were checked during service by the manageress. In our opinion, it is always better, if a guest lets us know if they are unhappy with something at the time, as we then have the chance to remedy matters to their satisfaction before they leave.
None the less ,I have had the opportunity to discuss this review with the team concerned,and we apologise that we did not get it right for you on the day.