Diamond Wedding celebration Luncheon
11/08/2016 lowdownfern1934, Newcastle-under-Lyme, United Kingdom
Very Clean and Modern, Staff most courteous and very helpful. The restaurant was fully booked and the private suite (Ostler ) was occupied by our group ( 21 ) The staff on this occasion were fully st... more
Very Clean and Modern, Staff most courteous and very helpful. The restaurant was fully booked and the private suite (Ostler ) was occupied by our group ( 21 ) The staff on this occasion were fully stretched
, causing delays in service, on commencement of the main course, the plates ( barely warm) were presented then a long delay before the vegetables arrived ( hot dishes ) . If the veg was brought first, they would still have been warm by the time the plates arrived.
Another long delay, waiting for the dessert and yet another delay before the coffee arrived. The air conditioning was a problem as it was either far too hot or freezing cold, also contributing to the food going cold there did not seem to be a happy medium. The quality of the food was very good for all three courses. This is intended as constructive criticism and not a complaint, less
BWMH, Owner at BEST WESTERN PLUS Manor House Hotel, responded to this review
Thank you for your review. We are pleased that you enjoyed the your Diamond Wedding celebration with us and I thank you for bring the issues raised to our attention. We have discussed your comments at the team meeting and have hopefully taken the necessary steps to avoid similar delays creeping into our service, even on the busiest of days.