I intended on posting this review a while ago but it has slipped my mind until now as I am looking book again, and The Maldron is the only place I will stay (this will be the 7th time), for which there are many reasons. Brilliant service, helpful and friendly staff, nice modern hotel with comfortable rooms, perfect location near Cardiff Central station, right by Mill Lane with great places to eat, near the castle and great little arcades to shop in..the list is endless.
Each stay we've had a quick and efficient check in with a friendly greeting, and all staff have been attentive to any needs we have ever had.
Rooms have always been great, especially the last one as it was a special occasion and I wanted a great room for my partners birthday. All the staff at the Maldron always meet and exceed expectations every time we stay, from reception to the restaurant, helping us with any requests or issues we have, even helping me get glucose and food for my partner when he was having a diabetic low blood sugar.
For all these reasons and more, it is the place we go when staying in Cardiff.
Special thanks goes to Rhiannon who helped me with my last reservation. I had already booked a room, but was concerned about a few things, as both my partner and I have many health issues that can make things difficult. She put my mind at ease, and helped me with all aspects of our needs, going above and beyond to accommodate everything I asked for, and could not have been more friendly and lovely. She even secured the room most suitable for us and all the extras I asked for her help with, including some special birthday surprise things for our arrival.
I hope to be booking again soon, this time for my birthday, and hopefully for a few extra nights this time, too.
Thank you for providing an excellent service and always making our much needed breaks away enjoyable and always feeling it will be a pleasure to return.
Until next time!
Georgia Evans less