“Awesome Experience/Awesome Staff”
02/10/2018 philrond, Buena Park, California
Very clean, front desk friendly and very helpful, excellent breakfast, secured parking and entire staff and management above average to make guest fell welcome. I wish to commend Nancy for the way she... more
Very clean, front desk friendly and very helpful, excellent breakfast, secured parking and entire staff and management above average to make guest fell welcome. I wish to commend Nancy for the way she handled a situation last Friday evening, I arrived at hotel after work around 8:00 PM, there were a kids sports team I am guessing 8 to 9 years old kids and parents were checking in. The lobby in the hotel has wood end tables, leather furniture and the floors are tile, while parents were in line at front desk facing away from lobby where kids were jumping on and off furniture and just being kids but
was very dangerous, Nancy asked the kids in a very friendly way to stop jumping off furniture because they could get seriously injured. One of the parent responded to Nancy in a sarcastic way, and she keep her cool and tried to explain to one parent her first concern was the kids safety not the damage to hotel furniture. I came back latter in the evening g to extend my stay and she was very upset if she offended the parents but the fear of one the kids busting there heads open from falling on sharp edges of the wood tables or hitting the floor was worth correcting them. less
BWBrawley, General Manager at Best Western Plus Main Street Inn, responded to this review
I want to personally thank you and I appreciate the fantastic feedback and compliments you've given. We are pleased to hear that our team member, Nancy, went above and beyond. Like Nancy, all our team truly care about our guests and their safety.