Very satisfied customer
30/09/2019 Joan D, Crystal Springs, Mississippi
I have stayed at this Best Western Plus for several years while traveling as it is a 1/2 way mark for me and have always been ok with my stays there. While it wasn’t always the best it could be it wa... more
I have stayed at this Best Western Plus for several years while traveling as it is a 1/2 way mark for me and have always been ok with my stays there. While it wasn’t always the best it could be it was a place to lay down and get some rest before traveling on.
However, this last stay was exceptional. The moment I walked in I noticed a difference it was so much better. It was clean both inside and out. Their beverage and snack area was well stocked (which hadn’t been happening), the smelly ashtray was not at the front door and the staff was in uniforms not street clothes. It made it easy to identify who was working and who wasn’t. When I asked the front desk clerk if they had remodeled or had new owners they said no, just under new management, same owners different manager.
My hats off to the new manager for a job well done. It exceeded our expectations and I will surely continue staying there.
Again hats off to the new manager (which happens to be an employee that was promoted) for the care and concern she has established in this hotel. less
Tracie M, General Manager at Best Western Plus Magee Inn And Suites, responded to this review
Thankyou for the outstanding review. We at Best Western Strive to deliver services above expectations to our guest.