30/09/2017 Disneydreamer22, Bideford, United Kingdom
We were suppose to stay for 2 days but my husband fell in so we were going to be a day late so I phoned the hotel to let them know they weren't having any of it . I had to phone the company that booke... more
We were suppose to stay for 2 days but my husband fell in so we were going to be a day late so I phoned the hotel to let them know they weren't having any of it . I had to phone the company that booked the hotel stay on the phone while they phoned the hotel talked to exactly the same person I did to tell me ok they'll keep the room What the hell . The woman that booked us in was lovely the one that booked us out really did not want to be there bed comfy breakfast average . less
Tracy T, Manager at Best Western Plus Magee Inn And Suites, responded to this review
I hate that your husband fell ill, and I do apologize for you having problems changing your dates of arrival here at the Best Western Plus Magee Inn & Suites. I understand your frustrations, but when you book through a third party there are certain rules we have to follow. We are not allowed to change any dates with our their approval. The staff will be made aware of your checkout experience, and action will be taken to ensure this never happens again. We hold all our employees to high standards, and improvements will be made. Thank you for your feedback, and I hope you will give the Best Western Plus Magee Inn & Suites another chance. Please don't hesitate to contact me at 601-867-3535.