Best Western How about Worst Western
19/06/2018 Sandi R, Round Rock, Texas
Checked into this room with 3 friends late last night after a day in the car. The clerk said there was one room left that had a king bed and a pull out queen size bed. She said that the rate was $17... more
Checked into this room with 3 friends late last night after a day in the car. The clerk said there was one room left that had a king bed and a pull out queen size bed. She said that the rate was $174 but she could “give” it to us for $139. When we went in the room the cheaper rate was still too much. There was a bug on the bed that one of us took out to the clerk. She offered us clean sheets but there was no one that could change them. The air conditioner would not come on and we had to get the clerk to come in. We opened the sofa and there were no pillows for it. We had been in the car for 15 hours and just wanted to relax. We started taking showers but there were only 3 bath towels. The body wash and shampoo dispensers in the shower were empty. There was no remote for the TV and when one was delivered it wouldn’t work. I spoke with the manager this morning and requested a reduction in the room rate because of the many issues. She said that $20 was the most she would do. Also told me that the room should only have 3 guests. When I told her we were allowed to check in with 4 she would not respond. I pressed her to make it an even $100 but she told me I should feel blessed that we were paying $139 and that was a good price. I told her that all four of us would be posting an unfavorable review on Trip Advisor, but she was adamant that she was doing us a favor. less
BWMADISON, Manager at Best Western Plus Madison Inn, responded to this review
Thanks for your review, you rented the last room in the building that was a suite and we gave you a discount at check-in and I gave you another refund at check-out due to your various complaints which all seemed to stem around not being pleased with the rate at check-in.