Great Staff but Not Great Breakfast
10/04/2017 M4658YEdavidg, hobbs
The room we stayed in was cozy, not spacious but not cramped, with beds that were comfortable. I liked that they had both firm and soft pillows to choose from. The bedding was stained which was a litt... more
The room we stayed in was cozy, not spacious but not cramped, with beds that were comfortable. I liked that they had both firm and soft pillows to choose from. The bedding was stained which was a little creepy but when you have white, I suppose it's bound to happen. The breakfast had options, but the eggs and sausages were terrible and the biscuits were so hard we could barely cut through them. the staff was really helpful and friendly. They made sure we had what we needed. less
BestWesternCares, Guest Experience Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review
April 13, 2017
Thank you for taking the time to write a review about your previous stay with us. I sincerely apologize that we dropped the ball on breakfast. I assure you the issues with breakfast and the bedding you encountered at our property have been looked into and rectified with training so that our future guests will not encounter the same. Our guests are our number one priority at Best Western PLUS Lubbock Windsor Inn and if someone is dissatisfied with their experience, for even the smallest thing, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues on site so it is possible to correct it immediately. We would love for you to try our hotel out again. Please contact me or another friendly staff member directly the next time you need a room in Lubbock, TX. I personally ensure your next experience with us to be much better and above your expectations. Thank you again for reviewing us on Trip Advisor.
Director of Guest Experience