Nice hotel, nice staff....BUT.....
27/03/2019 RglrmaninTX, Spring Branch, Texas
The hotel staff encountered were friendly and helpful. The hotel itself was nice - clean room and bathroom, clean public areas, breakfast was plentiful and good (sausage links were not visually appea... more
The hotel staff encountered were friendly and helpful. The hotel itself was nice - clean room and bathroom, clean public areas, breakfast was plentiful and good (sausage links were not visually appealing as they were not browned - just gray like they had been microwaved). Parking at the front was well lit; however, the back parking was not that bright and did not feel as secure. BUT I was very uncomfortable with the FD agent at check-in making a copy of my driver's license and AAA card. I agree that they should see these to verify the guest information but there is NO reason for them to make a copy when the guest is paying by credit card and is a Diamond member....really any guest. less
Nerissa M, Guest Relations Manager at Best Western Plus Lubbock Windsor Inn & Suites, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!