No Hot Water
The motel was a lot older than the photos looked, but it was clean and acceptable. Location was noisy being right on the freeway, but that didn't really bother us. The room was a pet room so there w... more
The motel was a lot older than the photos looked, but it was clean and acceptable. Location was noisy being right on the freeway, but that didn't really bother us. The room was a pet room so there was an odor upon entry into the room, it smelled as if the hotel used a heavy duty cleaner to try to clean/cover any previous odors. This too was acceptable. What was NOT acceptable was coming back to the room after a long day outside and not having any Hot Water. Apparently several rooms are connected to a single Boiler and if you did not take your shower early enough, you did not get any hot water ~ we are talking ICE cold. On a hot day, this may be ok, but not on a cold and rainy day, the front desk simply said "sorry, you know how older motels can be"......WOW, for the price and paying $25 extra a night for a dog bringing the total to over $140 a night, you would at least expect to take a Hot Shower. less
Patty Ramsey, General Manager at Best Western Plus Loveland Inn, responded to this review
I would like to thank you for taking the time to post a review we greatly appreciate any feedback from our guests. I want to personally apologize for the cold shower. I want to assure you that I take this very seriously and I have spoken with the chief engineer and the whole maintenance team to get this issue fixed. I apologize for the chemical smell of your room I will take care of this today. I can assure you that I take this seriously and will ensure that it never happens again. I do hope that you would consider giving us a chance again in the future to let us show you that we have corrected the mentioned problems and give you the true hospitality we are known for. Again, I apologize for your experience during your stay and if i can be of any further assistance please do not hesitate to give me a call!
Yours In Hospitality,
Director of Sales & Catering