Best Western Plus Louisa

18199 Highway 23, Louisa, Kentucky, 41230, United States
based on 145 reviews Trip Advisor Logo
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Best Western Plus Louisa

Welcome to the Best Western Plus Louisa conveniently located on US Highway 23 in Louisa, KY. Our guests will experience the best in customer service and accommodations.

The hotel offers 48 well-appointed guest rooms and suites complete with
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
18199 Highway 23, Louisa, Kentucky, 41230, United States

Reviews of Best Western Plus Louisa

Traveller Overview:
4.5 Rating: 145 reviews
Excellent 69%
Very Good 16%
Average 5%
Poor 2%
Terrible 5%
Rating

jamiepack03, wrote review 18/04/2021

Unhappy

I had to clean my room before unpacking. Air conditioner unit in bedroom didn't work. Towels were dirty. Pool was dirty. Hot tub didn't work. Kids only could swim one hour that's if you were lucky eno... more

Rating

rc101122, wrote review 07/04/2021

Poor service

Family stay with 4 rooms for a local funeral. Handicapped room or first floor room specifically requested during booking for frail elderly husband of deceased (uses oxygen, etc.). Upon arrival, told o... more

Owner Response
P Wilson, Owner at Best Western Plus Louisa, responded to this review
We appreciate you responding to our hotel. I am so sorry that you and your family had such a bad stay. When you checked in did you inform the Front Desk of the room that you wanted? I am just asking for training purpose for the future. When you made your reservation did you specify who was going to occupy the Handicapped room? Again I am very sorry that you had a bad experience. Did our Front Desk clerk ask you which of the rooms you wanted? I understand that someone cursed our Front Desk clerk the next morning. The person that was at the Front Desk is one of the most professional employee we have. Please tell me what he said. I have to reprimand and I need your help with this. Kentucky no longer requires a mask since our employees are behind glass at the Front Desk but I am sorry if it offended you. We will be more aware of this in the future. Thank you
Rating

rosedavis912, wrote review 11/03/2021

An amazing hotel

I was treated extremely well. The staff were some of the best I have ever had . The hotel was sparkling clean . There is not one bad thing I can say about the hotel and the staff. I was at the hotel ... more

Rating

andysigman, wrote review 18/01/2021

Great night!

Very quiet. Great Breakfast. Whirlpool tub was great. Very clean and well maintained. Pleasant and efficient check-in and out. Room smelled great. The bed was comfortable. Clean bathroom. Very ... more

Rating

Aduster101, wrote review 11/12/2020

Plus Plus in Louisa

This Best Western is Awesome. Very Clean and modern. Staff are very friendly and they serve a REAL BREAKFAST! Biscuits and gravy, sausage, eggs, Danish, and/or waffles! Coffee is great. I have stayed... more