We booked the three bed, two bedroom family suite. It was perfect for our family as we had three teen boys. So having the separate rooms gave everyone their own space and tv to enjoy for the weekend. They also had a full kitchen, meaning we were able to bring water and pop and food to use instead of eating out every meal. We were surprised to find actual silverware, dishes, and even pans and a toaster in the room to use! Plus a full sink for doing dishes and cleaning up. The living area was perfect to hang out and watch tv. The couch was sooo comfy!! The main bedroom has a separate bathroom which was awesome. The shower was beautiful and I was so excited to relax. However, the only downside is that the water pressure was HORRIBLE. I was looking forward to soaking in a hot shower in this beautiful bathroom, but with no water pressure, it made it very hard to have a relaxing shower and feel clean. I have very thick hair, and with the little amount of water it felt like it just couldn't do the job. The boys also said their bathroom shower/tub had the same issue. Other than that, the room was fantastic! We didn't end up using the breakfast at all because we slept in, but we did venture to the game room and pool area. The boys didn't swim as the pool was quite full as was the hot tub. But they did play a few games of pool and enjoyed the rec area. Normally there isn't stuff for older kids to enjoy, so this was why I booked this hotel. The family suite and the gaming area. The only other complaint I have is that we stayed two days and didn't see housekeeping at all. So we had garbage kind of piling up and other rooms had garbage bags sitting outside in the hallway. I ended up going to the front desk for more garbage bags just so we could keep the room clean without having trash sit everywhere. Also, the boys enjoyed the beds, as did I. I got some pretty good sleep. I was able to open the bedroom window when the weather was nice and enjoy a breeze. less
Douglas De Long, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
Hi Bethany, thank you for staying with us! I apologize my staff didn't make clear that with COVID restrictions daily housekeeping on request only. I am glad you enjoyed our family suite and hope to see you again soon!