Best Western Plus Longbranch Hotel & Convention Center

90 Twixt Town Road NE, Cedar Rapids, Iowa, 52402-3205, United States
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Best Western Plus Longbranch Hotel & Convention Center

The Best Western Plus Longbranch Hotel and Convention Center combines great price with premium amenities and a superior location. Take advantage of our 8,000 square foot fitness club, indoor pool, hot tub, dry sauna, on-site restaurants, game room an show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
90 Twixt Town Road NE, Cedar Rapids, Iowa, 52402-3205, United States

Reviews of Best Western Plus Longbranch Hotel & Convention Center

Traveller Overview:
4.5 Rating: 459 reviews
Excellent 54%
Very Good 28%
Average 8%
Poor 3%
Terrible 4%
Rating

katesX9936JO, wrote review 15/07/2021

Clean and Quiet

We stayed for 2 nights mid week and everything went smoothly. Everyone at the front desk was helpful and friendly during our stay. The breakfast area was clean and we enjoyed the options. The pool are... more

Owner Response
Douglas De Long, Owner at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
Thank you for choosing our family owned and operated property. We hope to see you again soon!
Rating

jalee58, wrote review 06/07/2021

Clean comfortable hotel

Overall I agree with other reviewers about this hotel. Our room was clean and the bed was comfortable. Check in was went smooth, but I was a little annoyed that being a Best Western Rewards "Diamond" ... more

Owner Response
Douglas De Long, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
Thank you for your thoughtful review of our property. I use reviews like yours to help improve our family owned hotel for future guests. I would like to apologize for the staff member who didn't recognize your BWR level at check in and yes points are automatically rewarded at our property. Our restaurants unfortunately, have not returned to our from scratch cooking from COVID. I am unable to find employees to come back to work, except breakfast (I'm sorry you missed it) which is cooked to order hot meals 6-9 am poolside. Please stop back and visit again we are working hard to fully reopening our great restaurants.
Rating

robk9531, wrote review 05/07/2021

Comfortable and clean

Checkin was a breeze. Very friendly and helpful desk clerk. Comfortable bed and good, hot breakfast. Reasonably priced especially for all of the available amenities this hotel had to offer. Would ... more

Owner Response
Douglas De Long, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
We appreciate your review and rating, thank you hope to see you again soon!
Rating

rggg1018, wrote review 28/06/2021

Smoke Smell

The positives were the nice staff members and gym. The room smelled like smoke. I reported it on three different occasions. Manger texting me said it would be reviewed and cleaned. It wasn't cleaned. ... more

Owner Response
Douglas De Long, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
Thank you for your review of our property. Yes we are a bit short staffed however we strive to provide every guest with outstanding service. I apologize that we didn't meet your expectations during your time with us. I will use your feed back to help improve our future guest experience. Thank you for letting us know about your stay. Please give us another opportunity to provide you with great customer care and a memorial experience.
Rating

ashleybindel25, wrote review 25/06/2021

Not a place I’ll stay again

Room I reserved had bugs in the room and there was an unknown object on the bed under the blanket. We went to front desk got a new room. This room has food on floor and still not clean. We went back t... more

Owner Response
Douglas De Long, General Manager at Best Western Plus Longbranch Hotel & Convention Center, responded to this review
Hi Ashley, Thank you for reviewing our property. I would like to apologize for your experience at my property. Every guest room, after being cleaned is inspected daily by our management team. I'm not sure how they could have missed these items or why our guest service agent couldn't help. I use guest reviews to help improve our guest experience and will be reviewing yours with my full team. Please give us another opportunity to provide you with a memorial guest experience.