Best Western Plus Longbranch Hotel & Convention Center

We stayed for 2 nights mid week and everything went smoothly. Everyone at the front desk was helpful and friendly during our stay. The breakfast area was clean and we enjoyed the options. The pool area was a good size, the kids enjoyed it and we would stay here again. less

Overall I agree with other reviewers about this hotel. Our room was clean and the bed was comfortable. Check in was went smooth, but I was a little annoyed that being a Best Western Rewards "Diamond" level member that the woman at the front desk made no mention of it during check in. Also I'm supposed to get extra points for each stay and no mention of that was made either. This isn't a deal breaker by any means, but every other BW we have stayed at these things were covered at check in. We went down to the bar / breakfast area in the evening to have a drink which was made very well. What found annoying was the light dinner / snack foods they have. I decided to have the Mac and Cheese. It's Kraft Easy Mac & Cheese. The bartender simply dumped it in a paper bowl and nuked it. I don't mind Kraft Mac & Cheese, but it should be listed on the menu that way. Likewise my wife ordered a sausage and pepperoni pizza. It was I think a "Jacks" frozen pizza cooked in one of those small bar pizza ovens. Again it should be listed on the menu it's frozen pizza. People deserve to know exactly what they are getting. I mean I was expecting mac & cheese made in their kitchen and the same when it came to the pizza. We needed to get an early start the next day so we did not have the free breakfast. All in all we had a good over night stay and would stay here again. My complaints are not things that one should see as reasons not to stay at this hotel. The hotel is clean and well maintained. less

Checkin was a breeze. Very friendly and helpful desk clerk. Comfortable bed and good, hot breakfast. Reasonably priced especially for all of the available amenities this hotel had to offer. Would definitely stay here again. less

The positives were the nice staff members and gym. The room smelled like smoke. I reported it on three different occasions. Manger texting me said it would be reviewed and cleaned. It wasn't cleaned. (I think the old COVID excuse which doesn't make sense). They did drop off some machine when I wasn't there that I think was supposed to be for removing smoke. TV didn't work at one point and was fixed. WiFi was in an out all weekend so I stopped using it. There were a few bugs but maybe to be expected in June. Overall people nice but management didn't clean room like they said they would. Guessing they need more employees. I do not plan on staying here again. less

Room I reserved had bugs in the room and there was an unknown object on the bed under the blanket. We went to front desk got a new room. This room has food on floor and still not clean. We went back to front desk to get new sheets and tell them about our 2nd room. We were advised that nothing could be done and our original room size was not available in any other rooms. less