Nice Hotel
Not a bad place to stay. Room was clean and comfortable. Had coffee pot, microwave, refrigerator and flat screen tv, but the remote would not work. That was very annoying, but I was tired enough to ju... more
Not a bad place to stay. Room was clean and comfortable. Had coffee pot, microwave, refrigerator and flat screen tv, but the remote would not work. That was very annoying, but I was tired enough to just go to sleep without watching any shows. Staff was very friendly and helpful. less
Best Western P, Manager at Best Western Plus Lonestar Inn & Suites, responded to this review
Dear Sandra S,
Thank you for taking the time to leave our property a review regarding your experience and for choosing to stay with us. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the dissatisfaction of your stay with the remote control not being at par with your expectations. We assure you that this is not up to our standards and corrective action has been taken to ensure this does not happen again.
We hope that you will stay with us again so we can show you how your comments have helped us improve in ways we never could have alone. Again, thank you for sharing your experience.
Thanks
A J