Best Western, Colorado City, Texas
01/11/2018 Don R, Fort Worth, Texas
The hotel is fairly new, and could be really nice, the rooms are big and comfortable. However, the common areas are not cleaned well (see along the walls and doorways in the halls, and the elevator t... more
The hotel is fairly new, and could be really nice, the rooms are big and comfortable. However, the common areas are not cleaned well (see along the walls and doorways in the halls, and the elevator tracks for examples). There is a free breakfast, but it also needs help .. coffee did not have a coffee smell or taste, (they should change brands or clean the equipment or whatever it takes). The cost of the stay was about 50% higher then in Abilene .. I understand this since Colorado City is kind of in the middle of nowhere. So, in summary; management/owner take notice and return the property to a place of pride. less
Best Western P, General Manager at Best Western Plus Lonestar Inn & Suites, responded to this review
I really appreciate your taking the time to share your disappointment with your recent stay. I wanted to personally apologize that the coffee was not of your taste.
We want our guest to have the best stay as possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns. Please stay with us again soon, so that we can demonstrate our commitment to your comfort.