Never again, look elsewhere!
Luckily only a one night stay! It seems reception are also waiters amongst other things, the place is rather confused. I was the only one at dinner, I should have seen this as a sign! Italian menu but... more
Luckily only a one night stay! It seems reception are also waiters amongst other things, the place is rather confused. I was the only one at dinner, I should have seen this as a sign! Italian menu but dry tasteless food. The service wasn’t great, nor the food, the chef and the reception were clearly heard arguing about the chefs rudeness towards her. Asking for sauce seemed to cause an issue. The bedroom was beyond basic but I must say clean, but it was freezing cold, I slept with the heating unit on 30 but still little heat was coming out. I picked the hotel because it was convenient for the job I had to do, but I won’t be staying again. Very low budget and fine if your only wishing to sleep and not be there for food or expecting anything else. less
LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Thank you for posting your review on Trip Advisor regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Plus London Croydon Hotel