Best Western Plus Lockport Hotel

Needed time to rest before having to finish my trip out of town. The receptionist was very friendly and very helpful. Room was clean. Did not have time to visit pool or fitness room but they both very clean and very well maintained.. less

Came into town to see my sister for the holiday ... wonderful place to stay... clean and friendly and close proximity to stores and restaurants. My nieces came up and we all hopped in the pool for the holiday less

We just spent two nights here while doing our Thanksgiving weekend shopping. The rooms are spacious and nicely furnished and decorated. Very comfortable king sized bed with good linens. The bathroom is small but adequate with good quality bath towels. The breakfast buffet offers a good variety of hot and cold options. Very friendly staff. less

I had no problems with this place and the staff is always friendly I love using the pool and the work out room. Lots of parking great service you meet slot of new people here the staff is always nice here rooms are available and clean. less

Date of Visit: Saturday, October 12, 2019. Okay - so let me start by saying - if you are reading this review - please understand I am fairly particular and also stay in a lot of hotels I disagree with a couple of recent reviews that say 'stay elsewhere' or something similar. This is a FANTASTIC place to stay. When we booked it, I just wanted a convenient and adequate hotel, as we were coming in very late, and were not staying more than just to sleep. However, upon arrival - until check out - The Best Western Lockport exceeded all expectations. In my 'special requests' section of my reservations - i always ask for extra pillows and Towels because you never know what the specific hotel has. Some are less than adequate, and others offer more than you need. Quite frankly - of all the times I have requested these items, I very rarely get them - unless I go back to the front desk and ask. When we arrived in our room, there was an extra bundle of towels and pillows waiting for us - above and beyond what is normal. The amount this hotel gives is More than enough. On this bundle was a little note saying "special request extra items". What a fantastic way to start. The pillows and towels are in good conditions, fluffy and comfortable. The beds are big and very comfortable with great linens. The wifi was free and high speed with No interruptions. There is ample parking on site. The guest services were very efficient, and expeditious. There is breakfast -with good options of eggs, meats, cereals, yogurts, and much more. i am shocked to see some really negative reviews. we had a great stay here. they went the extra mile for us, rooms were very comfortable and clean, with great linens. we visit this area a lot, and I would definitely stay here again and again. less