Best Western Plus Lockport Hotel

We just spent two nights here while doing our Thanksgiving weekend shopping. The rooms are spacious and nicely furnished and decorated. Very comfortable king sized bed with good linens. The bathroom is small but adequate with good quality bath towels. The breakfast buffet offers a good variety of hot and cold options. Very friendly staff. less

I had no problems with this place and the staff is always friendly I love using the pool and the work out room. Lots of parking great service you meet slot of new people here the staff is always nice here rooms are available and clean. less

Date of Visit: Saturday, October 12, 2019. Okay - so let me start by saying - if you are reading this review - please understand I am fairly particular and also stay in a lot of hotels I disagree with a couple of recent reviews that say 'stay elsewhere' or something similar. This is a FANTASTIC place to stay. When we booked it, I just wanted a convenient and adequate hotel, as we were coming in very late, and were not staying more than just to sleep. However, upon arrival - until check out - The Best Western Lockport exceeded all expectations. In my 'special requests' section of my reservations - i always ask for extra pillows and Towels because you never know what the specific hotel has. Some are less than adequate, and others offer more than you need. Quite frankly - of all the times I have requested these items, I very rarely get them - unless I go back to the front desk and ask. When we arrived in our room, there was an extra bundle of towels and pillows waiting for us - above and beyond what is normal. The amount this hotel gives is More than enough. On this bundle was a little note saying "special request extra items". What a fantastic way to start. The pillows and towels are in good conditions, fluffy and comfortable. The beds are big and very comfortable with great linens. The wifi was free and high speed with No interruptions. There is ample parking on site. The guest services were very efficient, and expeditious. There is breakfast -with good options of eggs, meats, cereals, yogurts, and much more. i am shocked to see some really negative reviews. we had a great stay here. they went the extra mile for us, rooms were very comfortable and clean, with great linens. we visit this area a lot, and I would definitely stay here again and again. less

When visiting Lockport we always stay at this location. It's ideally located to shopping, restaurants and local attractions. The staff is wonderful and the included breakfast gets you ready for the day less

We stayed here for one night after a day of biking the Erie Canal trail. When we checked in we were given a friendly greeting, and our bikes were arranged to be locked up in the hotel as well. We had a double room which was large and clean. Many fresh towels and the bathroom toiletries were great!! Great location, close to downtown, restaurants and trail. Breakfast was great, many hot and choices! We would stay here again! less