God created an angel and that angel is named Pam.
31/08/2017 Patrick M, Montgomery, New York
Without getting into to much detail, I ran into a situation where I ended up with no vehicle, no money and no cell phone. All I had was my Driver License.Thankfully someone let me use their cell phone... more
Without getting into to much detail, I ran into a situation where I ended up with no vehicle, no money and no cell phone. All I had was my Driver License.Thankfully someone let me use their cell phone and I was able to contact my son in Albany ( 5 hrs away ). He was able to call for a taxi and made arrangements for me to stay at this hotel. When I checked in, Pam was expecting me. I explained my situation and what a traumatic experience I had. I told her I had no money for dinner and would it be possible to charge me extra for the room on my son's card in exchange for some food money. She told me that she could not do that but she very quickly reached into her pocket and gave me the needed funds. I cannot say enough about what that meant to me at that time. I told her that I would repay her upon my son's arrival. She said it was not necessary and even though I did repay her she did this without any regard of getting repaid. Thank you, Thank you, Thank you. As far as my stay, the room was clean, quiet and breakfast was plentiful. I will absolutely return when I am in that area. less
David E, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for taking time to review the BW Plus Lockport Hotel from your recent stay.
I can't thank you enough for identifying Pam and her efforts to make things as right for you as she did.
She is an outstanding employee, not to mention person and is invaluable to the Hotel. She truly cares about each guest.
Thank you for staying and providing such exemplary feedback.
Looking forward to having you stay with us again in the future.
David Eckhardt - GM
716-434-6151 x 303