Great rate, but too noisy!
01/01/2017 Cheryl S, Fort Myers
My daughter and I recently stayed at this Best Western Hotel for 9 days over the Christmas holiday, as we were visiting family who live in the area. We received a GREAT rate on both rooms. The staff w... more
My daughter and I recently stayed at this Best Western Hotel for 9 days over the Christmas holiday, as we were visiting family who live in the area. We received a GREAT rate on both rooms. The staff was very accommodating and the rooms were clean. However, our issues were with the other travelers who stayed at this hotel. It was extremely noisy----both in the hallways and in the rooms near ours. Doors slamming all hours of the night, and kids running in the hallways. They do have a great breakfast and they have an indoor pool. However, the pool was very cold. Also, taking a shower in our rooms, left much to be desired. You could NOT ever get the water temperature exactly right----either too cold or too hot. My daughter had an issue with the in room hair dryer and although she reported it, was never fixed or replaced. If you are lookingf for a clean, affordable place to stay, and are NOT concerned about getting sleep, this is the place for you. I will NOT be staying here again, as I was constantly being woke up at all hours of the night. less
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review
I appreciate & am glad you chose the Best Western Plus Lockport to stay at around the holiday season.
I do truly apologize for the lack of common courtesy that some guests chose to exhibit, which I'm sure inconvenienced not only you, but a few other guests that were looking for a quiet stay. I wish it would have been different and provided you a better stay.
Glad to hear you enjoyed the breakfast offerings, yet wished your experience with a couple of the hotel amenities had been better.
Hopefully you will reconsider for a future stay by contacting me directly, to see how I can best accommodate a more restful & pleasant stay experience.
David Eckhardt - GM
716-434-6151 x 303