Best Western Plus Lockport Hotel

515 S Transit Street, Lockport, New York, 14094-5911, United States
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Best Western Plus Lockport Hotel

This Best Western Plus Lockport Hotel is a part of Western NYs historic attractions, located just one mile from the Erie Canal Locks 34 and 35. Business guests as well as couples en route to Niagara Falls choose our Lockport hotel for its hospitality show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Lockport Hotel

Traveller Overview:
4.0 Rating: 320 reviews
Excellent 43%
Very Good 28%
Average 17%
Poor 6%
Terrible 5%
Rating

727Pixie, wrote review 05/03/2020

Comfortable Hotel

Five star because of the exceptional staff. From the front desk, to housekeeping, to the breakfast area. Customers are always treated with respect and the staff’s friendliness give you that homey, c... more

Owner Response
Cherie S, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for commenting on your stay and highlighting several of our features/ accommodations. We look forward to having you back in the near future!
Rating

davidmF9882SH, wrote review 19/02/2020

Never, never, never again.

Stayed here twice and I'll never do it again. First time was a few months back and I hate to base an opinion on a single experience so I went back and it was a mistake. Both times their "Business Cent... more

Owner Response
Cherie S, Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for commenting about your stay. Unfortunately I must apologize that I think this post was for the wrong hotel. The staff doesn't have anyone by the name of Adam that works here and as past guest reviews verify our staff usually very accommodating to any situation that may arrive. We are grateful that we have not encountered any parking lot scenario as noted but if it had, we would work with our local authorities to quick resolve and remove from our premises.
Rating

2012UltraRunner, wrote review 11/02/2020

Clean room, very nice staff and helpful

Good hotel stay.. there was only one small issue with the bathroom faucet dripping in the room but they repaired it very quickly and then also gave me a 10% refund at Check-out.. which I didn't even a... more

Owner Response
Cherie S, Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for taking the time to comment about your stay! Glad you had a great stay. Hope to see you back in the future.
Rating

Tammy R, wrote review 30/12/2019

Best place ever..

Needed time to rest before having to finish my trip out of town. The receptionist was very friendly and very helpful. Room was clean. Did not have time to visit pool or fitness room but they both very... more

Owner Response
Cherie S, Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for sharing about your stay! Glad you had a great stay.
Rating

latyshareed, wrote review 27/12/2019

Visiting family

Came into town to see my sister for the holiday ... wonderful place to stay... clean and friendly and close proximity to stores and restaurants. My nieces came up and we all hopped in the pool for the... more

Owner Response
Cherie S, General Manager at Best Western Plus Lockport Hotel, responded to this review
Glad to see the 5 star rating!