Best Western Plus Lockport Hotel

it was dirty , our toilet was backed up so we were affraid to use it , the fridge wouldn't get cold , and the hallway smelled like cigerette smoke it was nasty !!! the side door that we used to come in and go out of the hotel wasn't and would not lock so the key card was useless on it ! was loud with the doors slamming most of the night , but the cigerette smell was the worst ! less

Dirty. I don’t think the main hallways have been vacuumed or cleaned in months. The rooms are mediocre at best with uncomfortable beds and bathrooms have moldy grout. The laundry room is disgusting and the dryer doesn’t work. You have to use the front desk commercial dryer - which is probably why it caught fire while I was there! Evacuated at 4am for 2 hours while the fire dept dealt with it. And I still had to pay for the night! The only positive I can say is the manager is very sweet and accommodating but is clearly working with no help or resources. Don’t cheap out and stay here - go to the Hampton inn. (Laundry room pics below) less

Five star because of the exceptional staff. From the front desk, to housekeeping, to the breakfast area. Customers are always treated with respect and the staff’s friendliness give you that homey, comfortable feeling. The hotel is older, but it is always clean, fresh and the beds are very comfortable. Good assortment for breakfast. Coffee and hot water all day which is appreciated when you are having a busy day. We have stayed here many times. less

Stayed here twice and I'll never do it again. First time was a few months back and I hate to base an opinion on a single experience so I went back and it was a mistake. Both times their "Business Center" was totaly 100% not functional. 2 computers, 2 printers all not operational BOTH times! This morning a lady from the desk went to "Call Adam" for help with them and never came back. Toilet broken. Couldn't jiggle handle beacuse flapper was off one hinge. Had to reach into the tank each time. This toilet was running when I first stepped into the room so someone knew about it and left it that way. There were kids and adults basically Bowling in the hall until 11pm. A 20 minute argument/fight outside in the parking lot. This place is a total disaster. Pay the extra $40 for the Hampton Inn down the street. That's where I'll be. less

Good hotel stay.. there was only one small issue with the bathroom faucet dripping in the room but they repaired it very quickly and then also gave me a 10% refund at Check-out.. which I didn't even ask for a compensation, they were just nice enough to take it off and they were apologetic for the inconvenience.. So other than that, everything was great! I was only in town for the night because of a local event.. I would definitely stay again! less