Worse Best western
As soon as you drive up to the door the parking lot is in need of repair. There is potholes and loose tar all over the place. When you walk in there is a musty smell. The hall to the room is no bette... more
As soon as you drive up to the door the parking lot is in need of repair. There is potholes and loose tar all over the place. When you walk in there is a musty smell. The hall to the room is no better. The front desk had to let you into the pool area. The room did not have outlets to plug in your phone near the desk,. had to unplug the clock to use the wall outlet. less
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for responding, there's no option for photos as I would share the photo of the parking lot to show no pot holes. Yes, we are working on resealing, but as with many industries there is a huge delay and/or back up. The restriction on the pool entrance we understand is also frustrating, but is also due to regualtions. The hotel is liable to ensuring the maximum number of guests in the area do not proceed greater than 12 guests at any time. As this area is not monitored, checking in at the desk is the ony way of monitoring.
We understand the frustration as many of us ( guest and employees) look to resume pre epidemic status; but until governement cleared we must maintain these regulations. While this review has not a couple of our additional restrictions; I will share for all that daily guest room hskping is paused {an exchange of garbage and linnen in open areas occurs if staying multiple nights} and breakfast is limited as we do not have the full service option. Current breakfast consists of some grab and go items such as pasteries, individual ceral boxes, yogurt, and fruit.