Best Western Plus Lockport Hotel

515 S Transit Street, Lockport, New York, 14094-5911, United States
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Best Western Plus Lockport Hotel

Best Western Plus Lockport is centrally located between Niagara Falls and Buffalo New York. Businesses and vacation travelers like to choose this hotel for its hospitality, convenience, and cleanliness. Theres no better location for visitors looking show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
515 S Transit Street, Lockport, New York, 14094-5911, United States

Reviews of Best Western Plus Lockport Hotel

Traveller Overview:
4.0 Rating: 330 reviews
Excellent 42%
Very Good 27%
Average 17%
Poor 6%
Terrible 6%
Rating

Savage918, wrote review 23/07/2021

Great stay

Perfect stay while visiting the Erie Canal. Good location. Friendly staff. Clean and comfortable room. Nice breakfast. Christy at the front desk was a real plus! Super personality. Manager, Cherie was... more

Owner Response
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for commenting on your stay. It's such a plesant experience and talk with the variety of bicylists that come through town. We happly allow them to store their bikes at no additional cost or there's others that just like to keep the bike within their room.
Rating

islandjed3, wrote review 21/07/2021

Lockport

Good hotel for pets. Grassy area out back and easy to access. Not the Ritz but we were not looking for the Ritz, just an overnight stay in a clean room. Nice breakfast but would have like more fruit... more

Owner Response
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for commenting on your stay. It's warming to see our furry friends too! While we note they can't stay in the rooms alone, we enjoy seeing them as they pass by with their owners.
Rating

Mobile25668219107, wrote review 12/07/2021

Run down nightmare!

Stains on carpets and bedding. Weak breakfast. Filthy property, garbage everywhere on lawn, doorways, parking lot. It was not picked up for 3 days! Back doors propped open with rocks constantly. Smell... more

Owner Response
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
We applogize you did not enjoy your stay. We are continously working to advancing our property as items & staffing becomes available.
Rating

steve375, wrote review 23/06/2021

Dirty outdated hotel

This hotel needs a lot of updating. From the carpets to the walls, the atmosphere was very 70's. The room was well worn and smelled moldy. The noise from adjoining rooms was loud even though the neigh... more

Owner Response
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
We appologize you did not enjoy your stay. The hotel is activiely working to help improve items while faced with delays from multiple industry's/ sources.
Rating

Andrew M, wrote review 01/06/2021

Worse Best western

As soon as you drive up to the door the parking lot is in need of repair. There is potholes and loose tar all over the place. When you walk in there is a musty smell. The hall to the room is no bette... more

Owner Response
Cherie Stern, General Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for responding, there's no option for photos as I would share the photo of the parking lot to show no pot holes. Yes, we are working on resealing, but as with many industries there is a huge delay and/or back up. The restriction on the pool entrance we understand is also frustrating, but is also due to regualtions. The hotel is liable to ensuring the maximum number of guests in the area do not proceed greater than 12 guests at any time. As this area is not monitored, checking in at the desk is the ony way of monitoring. We understand the frustration as many of us ( guest and employees) look to resume pre epidemic status; but until governement cleared we must maintain these regulations. While this review has not a couple of our additional restrictions; I will share for all that daily guest room hskping is paused {an exchange of garbage and linnen in open areas occurs if staying multiple nights} and breakfast is limited as we do not have the full service option. Current breakfast consists of some grab and go items such as pasteries, individual ceral boxes, yogurt, and fruit.