Never, never, never again.
Stayed here twice and I'll never do it again. First time was a few months back and I hate to base an opinion on a single experience so I went back and it was a mistake. Both times their "Business Cent... more
Stayed here twice and I'll never do it again. First time was a few months back and I hate to base an opinion on a single experience so I went back and it was a mistake. Both times their "Business Center" was totaly 100% not functional. 2 computers, 2 printers all not operational BOTH times! This morning a lady from the desk went to "Call Adam" for help with them and never came back. Toilet broken. Couldn't jiggle handle beacuse flapper was off one hinge. Had to reach into the tank each time. This toilet was running when I first stepped into the room so someone knew about it and left it that way. There were kids and adults basically Bowling in the hall until 11pm. A 20 minute argument/fight outside in the parking lot. This place is a total disaster. Pay the extra $40 for the Hampton Inn down the street. That's where I'll be. less
Cherie S, Manager at Best Western Plus Lockport Hotel, responded to this review
Thank you for commenting about your stay. Unfortunately I must apologize that I think this post was for the wrong hotel. The staff doesn't have anyone by the name of Adam that works here and as past guest reviews verify our staff usually very accommodating to any situation that may arrive.
We are grateful that we have not encountered any parking lot scenario as noted but if it had, we would work with our local authorities to quick resolve and remove from our premises.