5 nights and 6 days at Lincoln city Oregon
We loved the room concept, private bedroom and bath plus television and a separate room heater. What I did not like was the dust on the TV amoire and the night stands next to the bed. The queen size ... more
We loved the room concept, private bedroom and bath plus television and a separate room heater. What I did not like was the dust on the TV amoire and the night stands next to the bed. The queen size bed had a recessed center which caused uncomfortable sleeping at night. The dining room table needs to be replaced or refurnished to look better. We reported that it wobbled so bad our coffee spilled each time we put an arm on the table. A maintenance person did come up that day and tightened the leg bolts which helped. The window and the patio door had not been cleaned for some time as it had hand prints, nose prints and heavy carbon dioxide on it which distorted our view of the beach and the ocean. After complaining about this, maintenance or housekeeping did come up and do the windows.. I think that housekeeping skill levels were too lax this trip for our comfort. The kitchen garbage under the sink was not removed when the rooms were cleaned. I had to take out the smelly garbage bag to the dumpster myself. Overall, we love going to Lincoln City Oregon and will continue to do so, but if we stay here again, the overall condition of the room furniture and cleanliness will have to have improved greatly over this stay or we wont be returning to this Best Western . The front desk people were wonderful to us and that made up for our discomfort.
FrontDesk_GM, General Manager at Best Western Plus Lincoln Sands Oceanfront Suites, responded to this review
Thank you for your thorough and thoughtful review of your experience at the Best Western Plus in Lincoln.
We're glad that there were many parts of your stay that you enjoyed, including the friendly helpful service you received. Hopefully, you were able to find some rest and relaxation in your accommodations.
We will take your constructive criticism into consideration. Cleanliness is a large factor in ensuring a comfortable stay, and we will not allow any lapses in our service in the future. Although there were some issues, we're glad that our staff was responsive to your feedback and we were able to address the issues as they came up. Nonetheless, we will be discussing these oversights with housekeeping as we agree, they should not be happening.
Next time you are in town, we would love another chance to give you a great hotel experience. You will always be welcome here.