Poor quality and worse customer service
Stayed one night (too many) on Oct. 30, 2020. Motel was far from capacity. Location was convenient but that was the only plus. Requested a room on back side of hotel. Was given key for a room on f... more
Stayed one night (too many) on Oct. 30, 2020. Motel was far from capacity. Location was convenient but that was the only plus. Requested a room on back side of hotel. Was given key for a room on front overlooking a roof. No view whatsoever and unable to view our vehicle from the room. Had to leave room, walk to end of hallway to see it thru a window. At check-in I was asked to fill out our to-go breakfast choices. At check-out I had to ask for the to-go bags. Very poor food quality. Tossed all but the granola bars and juices. Absolutely no confidence that Covid-19 precautions are being taken at this hotel. No notice at front desk and no info or evidence of sanitizing in-room. Bare minimum essentials provided. No extra towels or toiletry items. But there is a long list of items your account will be charged if you steal. TV, pillows, towels, lamps, etc., and I was worried that we would be wrongly accused and charged after the stay with no way to prove we were not thieves. Poor hotel quality for the $$ we paid. Will not stay again and certainly will not recommend this hotel to other guests. less
John Helwich, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to provide your review. Our goal is to provide every Guest with the absolute best experience possible, and your comments will help us outline ways to improve.
We hope we have a chance to regain your business on a future trip!