Sadly, Not my typical Best Western experience
20/05/2019 Excursion57774555426, Billings, Montana
Dirty, poorly maintained, dirty, noisy, poor follow through with complaints and if you have any kind of medical condition (especially PTSD) do NOT stay here!!! Oh did i say it was dirty... They say ... more
Dirty, poorly maintained, dirty, noisy, poor follow through with complaints and if you have any kind of medical condition (especially PTSD) do NOT stay here!!! Oh did i say it was dirty... They say they are Pet friendly but there is No decent place to walk your Service dog unless you want to go to the field across the street that is riddled with glass, trash and syringes! I would say, on the positive side, if you have children and you don't care about cleanliness, this is the hotel for you! The pool is open 24hrs. For those of you looking for a restful night sleep...don't go; (at lease if they put you on the lower 2 floors, I can't speak of the others) For those looking for a decent breakfast, this they do have! The gal that takes care of this (at least while I was there) works single handedly to make sure it is hot, well stocked and keeps the dining room clean, all while maintaining a nice attitude and a smile!!! less
Jill O, Front Office Manager at Best Western Plus Liberty Lake Inn, responded to this review
I'm so sorry that during your stay with us we didn't meet and exceed your expectations, especially with the overall cleanliness of our property and the surrounding areas which, as you mentioned, are unfortunately the only spots for walking dogs without walking farther down the road to the Centennial Trail.
I am happy to hear however that our breakfast was satisfactory, our head cook works extremely hard to make the breakfast as relaxing and enjoyable as she can.
We appreciate your feedback and will continue to work on improving our overall cleanliness and on improving our pool area to help further contain any noise.
Hopefully you will consider staying with us again so we can provide the superior customer service and quality of property that you expect and deserve from Best Western!