Best Western Plus Liberty Lake Inn

1816 N Pepper Ln, Liberty Lake, Washington, 99019-9511, United States
based on 768 reviews Trip Advisor Logo
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Best Western Plus Liberty Lake Inn

Choose this Spokane Valley hotel and enjoy a superb natural setting, helpful staff, a charming atmosphere and convenience in location and amenities. Experience the comforts of home at this pet-friendly Liberty Lake hotel. Youll have the convenience show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Liberty Lake Inn

Traveller Overview:
4.0 Rating: 768 reviews
Excellent 48%
Very Good 28%
Average 11%
Poor 6%
Terrible 5%
Rating

billgerow, wrote review 04/03/2020

Trip to South Western US

In qeneral the service, breakfast and rooms were excellent. I would say “ stay at a BW before a none chain motel. There prices are very close and the excellent upkeep is worth the little extra compare... more

Owner Response
neliciag, Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are glad to hear you enjoyed your visit, we hope to see you again soon.
Rating

stewarttbaf, wrote review 01/03/2020

Needs some TLC

Furniture needs some upgrading and repairs are pretty sad. I would not expect this of a BWP. The breakfast saves the day though. The breakfast was amazing. I do wish they would stop sliding the bill ... more

Owner Response
neliciag, Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback in what we can improve- and as of right now we are working on improving and upgrading little by little. We hope to see you again soon, and please feel free to opt out of the express check out at check in, so the staff will refrain from sliding your folio under the door as to not disturb you. Thank you and have a great day!
Rating

andygardner2020, wrote review 14/02/2020

Terrible pillows

The hotel is wonderful and the staff is super friendly. They have everything one could need and the social hour was fun. The worst part is the sleeping aspect which is the most important whilst stayin... more

Owner Response
neliciag, Front Office Manager at Best Western Plus Liberty Lake Inn, responded to this review
Hello Andy! Thank you for the wonderful uplifting compliment about our staff, and property. We are glad you enjoyed our happy hour as well. How I can fully understand that when you are staying at a hotel your sleep is of the utmost importance and when that is disturbed how it can upset your day. I want to let you know that we have 100% addressed this issue (or it is in the works I should say). We have already ordered all new pillows for our hotel! So every single room and bed in our building will be getting all new soft and fluffy pillows. We are just waiting for the order to arrive any day now. I hope this information will encourage you to try our hotel again. We would love to show you what type of experience we can offer you here at The Best Western Plus in Liberty Lake. We hope to see you in the near future. Thank you! Maegan Cooper
Rating

TasteofTuscany, wrote review 09/01/2020

Dissapointed in Bestwestern

This is unfortunately hard to type as we love staying at Bestwesterns and never feel we are taking a chance, Liberty Lake Bestwestern has issues for sure, the staff are friendly but not engaged. The h... more

Owner Response
neliciag, Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff I would like to apologize about your disappointing stay. We strive to be one of the best in the area and it is disheartening to hear that we did not exceed your expectations. We hope to get another chance to provide you with the excellent service we are capable of.
Rating

Lmasterson1, wrote review 03/01/2020

Cleanest hotel ever

Met with smiles from the moment we entered. The staff was extremely friendly and helpful. Rooms were sparkling! EVER single person we encountered from front desk to housekeeping was kind and had a hug... more

Owner Response
Jeffrey_S_GM, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I’m so happy to hear that you enjoyed your stay with us! We truly feel blessed to be in such a vibrant and active community with a staff that’s as dedicated as ours. It’s from their hard work that we can take such pride in the quality and variety of services we offer. And thank you for taking the time out of your day to provide us with feedback, your business is incredibly important to us and your feedback lets us continue to grow and improve as a business and as a staff. The next time you find yourself in our area we sincerely hope you choose to stay with us again! If we can ever be of assistance please let us know, we can be reached anytime at (509)755-1111!