Average for Cost
For the cost of the room, I give this an average rating. The front desk person was helpful and pleasant, but the room, housekeeping and food was substandard. The lighting fixture in the room was broke... more
For the cost of the room, I give this an average rating. The front desk person was helpful and pleasant, but the room, housekeeping and food was substandard. The lighting fixture in the room was broken and damaged, yet no one has bothered to replace it. Paint drips are located on grey tile throughout the bathroom giving it that "Cheap fix Motel 6 look." While body wash, shampoo and conditioner are complimentary and located in shower dispensers ....by the time I got done pushing each dispenser 50 times (not kidding) to get the proper amount for shampooing and conditioning I was plumb wore out and extremely frustrated. The breakfast is always a nice addition which is included in the price, however, they could make some adjustments in the way that the food is cooked to make it a bit tastier. Some of it was simply inedible. I found the mattress extremely comfortable. My poor rating for cleanliness is due to couch pillows that end up on the floor most of the time (or under someone's street clothes or their pet) being placed directly on my 'clean bottom sheet' and up against my sleeping pillows with the top sheet and blankets pulled back. That is a pretty big No NO.
Overall, you should have a decent stay here as long as you are not expecting luxury or attention to details. (I travel frequently and have stayed in just about every hotel available). I hope you find this review helpful. less
Jeffrey_S_GM, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I’m so sorry to that your stay with us didn’t meet expectations. We truly hold ourselves to a strict and high standard, so when issues like this occur it is upsetting as a staff to see not only our mistakes but seeing it have a negative impact on our guests. There’s enough time and energy that goes into travelling that the hotel you’re at should be the last thing to worry about.
And thank you for taking the time out of your day to provide us with feedback, your business is incredibly important to us and your feedback lets us continue to grow and improve as a business and as a staff.
The next time you find yourself in our area we sincerely hope you choose to stay with us again! If we can ever be of assistance please let us know, we can be reached anytime at (509)755-1111!