Best Western Plus Liberty Lake Inn

1816 N Pepper Ln, Liberty Lake, Washington, 99019-9511, United States
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Best Western Plus Liberty Lake Inn

Choose this Spokane Valley hotel and enjoy a superb natural setting, helpful staff, a charming atmosphere and convenience in location and amenities. Experience the comforts of home at this pet-friendly Liberty Lake hotel. Youll have the convenience show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1816 N Pepper Ln, Liberty Lake, Washington, 99019-9511, United States

Reviews of Best Western Plus Liberty Lake Inn

Traveller Overview:
4.0 Rating: 804 reviews
Excellent 48%
Very Good 28%
Average 11%
Poor 6%
Terrible 5%
Rating

MarciM162, wrote review 05/09/2021

Service and cleanliness is a joke

Staff use Covid 19 as an excuse to to do any serious cleaning. I heard this multiple times. If they took is seriously they would each be wearing a mask, as required in Washington State and use gloves ... more

Owner Response
Best Western Liberty Lake Inn, Guest Services / Front Office at Best Western Plus Liberty Lake Inn, responded to this review
We are working to ensure all of our public areas and rooms are properly sanitized. This has been shared with our staff and we apologize for the lack of clear communication while servicing your room and needs.
Rating

KSSinIdaho, wrote review 30/08/2021

Liberty Lake BW Plus a Hidden Treasure of Washington State

We stayed 2 nights. Our experience was awesome. Maria kept the dining area spotless, makes certain all units are working properly, had a large variety of food items, fresh and/or packaged. She’s ha... more

Owner Response
Best Western Liberty Lake Inn, Guest Services / Front Office at Best Western Plus Liberty Lake Inn, responded to this review
Folks like you make our jobs enjoyable! We appreciate the kind words and recognition and hope to serve you again in the future!
Rating

Venture52877437519, wrote review 19/08/2021

Great Experience

My standards for hotels are pretty high, and this one makes the grade. Rooms were big, clean and comfy. The hot breakfast was nice. We took advantage of Happy Hour and used the pool table. Staff were ... more

Owner Response
John Helwich, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Folks like you make our jobs enjoyable! We appreciate the kind words and recognition and hope to serve you again in the future!
Rating

SSTEIN4, wrote review 18/08/2021

Perfect in every way !

New, well kept and maintained, very clean. Great happy hour! Nice lounge and game area. Great breakfast.,very clean area too. huge selection, well stocked, hot food hot cold food cold. Welcoming ... more

Owner Response
John Helwich, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thanks for the wonderful review and for staying with us! Our Staff will enjoy the positive encouragement knowing we made your trip a little nicer along the way!
Rating

C5596WPwilliamb, wrote review 09/08/2021

Sadly disappointed

We checked in to find our room cleaning had not been completed. Bed was made but there were dirty towels in the bathroom and no clean towels, toiletries or kleenex in the room. The carpet was also dir... more

Owner Response
John Helwich, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are sorry the room was not ready and the FD communication was not clear. Neither of these are indicative of our hotel and that both occurred while you stayed with us is truly something we are sorry for.