Best Western Plus Liberty Lake Inn

1816 N Pepper Ln, Liberty Lake, Washington, 99019-9511, United States
based on 766 reviews Trip Advisor Logo
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Best Western Plus Liberty Lake Inn

Choose this Spokane Valley hotel and enjoy a superb natural setting, helpful staff, a charming atmosphere and convenience in location and amenities. Experience the comforts of home at this pet-friendly Liberty Lake hotel. Youll have the convenience show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Liberty Lake Inn

Traveller Overview:
4.0 Rating: 766 reviews
Excellent 48%
Very Good 28%
Average 11%
Poor 6%
Terrible 5%
Rating

andygardner2020, wrote review 14/02/2020

Terrible pillows

The hotel is wonderful and the staff is super friendly. They have everything one could need and the social hour was fun. The worst part is the sleeping aspect which is the most important whilst stayin... more

Owner Response
neliciag, Front Office Manager at Best Western Plus Liberty Lake Inn, responded to this review
Hello Andy! Thank you for the wonderful uplifting compliment about our staff, and property. We are glad you enjoyed our happy hour as well. How I can fully understand that when you are staying at a hotel your sleep is of the utmost importance and when that is disturbed how it can upset your day. I want to let you know that we have 100% addressed this issue (or it is in the works I should say). We have already ordered all new pillows for our hotel! So every single room and bed in our building will be getting all new soft and fluffy pillows. We are just waiting for the order to arrive any day now. I hope this information will encourage you to try our hotel again. We would love to show you what type of experience we can offer you here at The Best Western Plus in Liberty Lake. We hope to see you in the near future. Thank you! Maegan Cooper
Rating

TasteofTuscany, wrote review 09/01/2020

Dissapointed in Bestwestern

This is unfortunately hard to type as we love staying at Bestwesterns and never feel we are taking a chance, Liberty Lake Bestwestern has issues for sure, the staff are friendly but not engaged. The h... more

Owner Response
neliciag, Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff I would like to apologize about your disappointing stay. We strive to be one of the best in the area and it is disheartening to hear that we did not exceed your expectations. We hope to get another chance to provide you with the excellent service we are capable of.
Rating

Lmasterson1, wrote review 03/01/2020

Cleanest hotel ever

Met with smiles from the moment we entered. The staff was extremely friendly and helpful. Rooms were sparkling! EVER single person we encountered from front desk to housekeeping was kind and had a hug... more

Owner Response
Jeffrey_S_GM, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I’m so happy to hear that you enjoyed your stay with us! We truly feel blessed to be in such a vibrant and active community with a staff that’s as dedicated as ours. It’s from their hard work that we can take such pride in the quality and variety of services we offer. And thank you for taking the time out of your day to provide us with feedback, your business is incredibly important to us and your feedback lets us continue to grow and improve as a business and as a staff. The next time you find yourself in our area we sincerely hope you choose to stay with us again! If we can ever be of assistance please let us know, we can be reached anytime at (509)755-1111!
Rating

V9618GLpatrickt, wrote review 29/12/2019

Best in Spokane

Best western plus peppertree inn at liberty lake is one of my favorite places to stay. They are always so kind and courteous to all their guests. I stay for business and for family trips when I am nea... more

Owner Response
Jeffrey_S_GM, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I’m so happy to hear that you enjoyed your stay with us! We truly feel blessed to be in such a vibrant and active community with a staff that’s as dedicated as ours. It’s from their hard work that we can take such pride in the quality and variety of services we offer. And thank you for taking the time out of your day to provide us with feedback, your business is incredibly important to us and your feedback lets us continue to grow and improve as a business and as a staff. The next time you find yourself in our area we sincerely hope you choose to stay with us again! If we can ever be of assistance please let us know, we can be reached anytime at (509)755-1111!
Rating

Shon J E, wrote review 16/12/2019

Average for Cost

For the cost of the room, I give this an average rating. The front desk person was helpful and pleasant, but the room, housekeeping and food was substandard. The lighting fixture in the room was broke... more

Owner Response
Jeffrey_S_GM, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I’m so sorry to that your stay with us didn’t meet expectations. We truly hold ourselves to a strict and high standard, so when issues like this occur it is upsetting as a staff to see not only our mistakes but seeing it have a negative impact on our guests. There’s enough time and energy that goes into travelling that the hotel you’re at should be the last thing to worry about. And thank you for taking the time out of your day to provide us with feedback, your business is incredibly important to us and your feedback lets us continue to grow and improve as a business and as a staff. The next time you find yourself in our area we sincerely hope you choose to stay with us again! If we can ever be of assistance please let us know, we can be reached anytime at (509)755-1111!